I have bought three fragrances from FragranceX.com that did not smell like the original store bought fragrances at all. I sent them an email to question this and got a generic reply referring me to their website. Poor service and poor product. Do not buy from this company - their fragrances are not genuine.
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friend of mine order some fragrances for me from fragrancex with verry low prices compared to natural shops in greece.thanks to fragrancex for the authentic perfumes and the unreal prices........keep sending fragrances to greece!!!!!!!
I do not do reviews normally. This company has delivered goods to England at well below normal prices. The goods have always been of good quality and items have arrived well packaged. On one occasion I was given a code for free shipping but placed my order without putting in the code (I missed the small box to put in my code)
After being charged shipping I emailed and complained about the code box not being very visible and easy to miss. They refunded my shipping cost without any argument.
Have used them for several years and will continue to do so. I do not understand the negative reviews. I know from being self employed that some people can be a nightmare to deal with. Nothing is good enough for the minority few. Get a life . This company does a good job!
The delivery was good, but I am sure that the perfume "Burberry Touch" I received is a fake, or at least a very very old bottle!
Indeed, I wear the perfume "Burberry Touch for women" for almost 6 years and the perfume FRAGANCEX sent me did not smell like it at all (smells like alcohol mostly), and especially evaporates very fast without staying. I am very disapointed and do not recommend this website ...
Bought a boutique perfume for the first time from fragrancex.
I have the same one from the official boutique in Paris. It's definitely genuine and at a really great price. No issues. quick delivery. perfectly packaged. original box.
Made the first order came quickly, all products are of good quality. Made early in the second-pressed checkout. Wrote a letter to support and asked to cancel the order. Orders canceled after three days the money was refunded to the bank card.
I have placed my order with Fragrancex last week then came across this thread which made me worried as there are numerous negative reviews.
However, after 4 business days I have just received my package yesterday! (I live in NZ). That was amazingly fast and I am very happy with it!.
The package was nicely packed and sealed, I ordered Gucci by Gucci and Katty Perry Meow. The condition was decent enough for the price (meow bottle had the letter M at the front came lose but I was able to fix that and put it back).
I sprayed both perfumes on my wrists each side at 3pm when I have received the package and I was still able to smell it off me at 11pm before a shower!.
Overall I have had a good experience with Fragrancex, both services and products. I paid $95nzd for both perfumes which are both 50ml bottles. You cant go wrong with that! Happy customer :)
Thank you Fragrancex
I rarely have time to write reviews, but I felt I had the responsibility to warn other prospective customers against falling into the same trap, and assist them in making an informed decision before purchasing. Based on the rave reviews on several sites, I placed an order for the Hilary Duff With Love 0.13 mini EDP ($8.11) on FragranceX, as I just wanted to try it out before buying a larger size. (I had never purchased perfumes online before, I usually buy them from authorized retailers or duty free shops in airports, but these most often don’t have samples of all products that I want to test.) Although on the fragranceX website the mini EDP is pictured with a box, I received an unboxed, unsealed item, just wrapped in plastic, with something that looked like a clearly fake bar code attached to it. The liquid inside smelled atrocious, like harsh chemicals. This is obviously a knock off. There are several reports of fake perfumes sold via fragranceX on several websites, I wish I had done my research before purchasing. I won’t bother to return it, as after deducting the shipping charges the refundable amount would be negligible (assuming they would honor my request, and based on this experience I have no reason to assume they would be honest), but I wanted to share my experience with everyone else, so other people won’t have to learn this lesson the hard way, as I did. Ladies, please buy your perfumes from an authorized seller! There are websites and blogs explaining which places are safe to buy from, so do your research in advance! I know it is tempting to opt for discounted fragrances, especially in this tough economy, but you wind up purchasing overpriced items which are not only bad value for your money, but may contain harmful chemical substances, including carcinogens! Even stores like Marshalls or Rite Aid sell counterfeits. So buy a quality fragrance from Sephora, Macy’s, Nordstrom etc. (note: I am not affiliated with any of these merchants), and use it sparingly (it will have better staying power than the knock-offs, too). Don’t waste your money and jeopardize your health by purchasing counterfeits acquired from fraudulent distributors outside the US!
Edit to add: I attempted to post a review on their site, but they won't display it. They probably only approve of positive reviews, to mislead customers. Hopefully consumer protection agencies will intervene to eradicate these fraudulent companies.
This company is committing fraud on a routine basis worldwide. Not only did they cancel my order twice for no apparent reason, they assured me i would be repaid in full within 5 business days guaranteed. Bull fucking shit. I got sick of waiting and went to my bank and got them to pursue a fraud investigation against them, and got my money back a week later. Guess what the return on my bank statement read? FRAUD REPAYMENT . Im warning you do not trust these clowns.
I order regularly from Fragrancex.com since 2005. I had several purchases without any probleme. Their prices very reasonable (cca half of the price of the same product,perfume in my country),the product variety is amazing. The shipping was a little bit slow formerly, but my last two purchases I've got with DHL Express for free (from US to Hungary!) and arrived in 6 six days.
If I had question I got answer in email the same day always! Their loyalty program is great,they give discount more and more as I purchased more.
I don't understand the negative reviews, Fragrancex.com is the most trustable webshop (together with iherb.com) which ships internationally.
I so far am impressed with the service I was provided, I paid 25$ for something that would have cost 70 in stores.. I ordered it late Tuesday night and I just received it today being the following Monday . so it took less then a week and if I would have ordered on the Monday I would have received it on Friday, I live in Canada and because of used a coupon code the shipping was free. they also provide the coupon codes on the web site so anyone can use them and save money.. so far I am very impressed and it was packed very nice.. I do find the smell of the cologne to be less effective like it may have been a bit watered down. it could just be me since im so used of the smell so ya all in all im very happy and I hope that's everyone else that had issues were just one of and everyone else has a good experience like I did. I will repost if the next order is not as good as the first
I've be waiting for a couple of weeks for my purchase, I've got nothing from their costumer service and finally they told me that:
"Thank you for shopping with FragranceX.com. We are sorry to inform you that
your order could not be completed at this time. The item you ordered was
damaged in stock and was not in condition to ship. We cannot restock the
item at this time. Your order was canceled and credited in full. We
apologize for this inconvenience.
DON'T THEY COULD TOLD ME BEFORE?
I STILL WAITING FOR MY MONEY BACK!!!!
DONT TRUST THEM!
I gotta say my 1st order went great and I got mine within a week so I live in Canada so I guess its not pretty far from me, I got it wrapped in a box and protected like seriously where are all these negative comments coming from lol I have another one I ordered and I will see how it goes and I will fill you in but honestly I do not know what's wrong with people always negative, happy customer always be satisfied! great things will happen and if you dont get it right dont curse!
Received my second order in great condition, it came early but Canada POST kept it longer, everything is amazing will be shopping again and updating you guys about further perfumes bought from this company.
On October, November and December of 2011 I made 15 orders from FragranceX.com and never received them. Those orders were paid with credit card. The number of the orders are: 8611553, 8611526, 8611127, 8611070, 8610884, 8589251, 8488916, 8468993, 8449634, 8490521, 8424641, 8410592, 8325017, 8249162, 8380052. FragranceX.com showed total disrespect to the customer by taking my money and never delivering the product. I DO NOT recomend ANYONE from buying in that store.
I contacted them regarding the improper storage of their Estee Lauder Re-Nutriv Creme being improperly stored at the warehouse and all they can reply with is their "standard" return policy. There was no apology or any attempt or verify the nature of my discontent as if I was just another complaining customer. I WILL NEVER DO BUSINESS WITH THEM AGAIN, and strongly recommend that no one else does too. They do not value their customers nor the products they sell.
Yes, received my order, but...
They guarantee 100% that you won't pay duty if you order to Canada. Problem is they're just trying to scam on the declaration.
I ordered a larger order and they had to ship via a courier rather than post, and I wax charged duty.
I contacted them very nicely, and was given some rubbish reply about not always. I pointed out their black and white 100% guarantee.
This went on for a few emails. I finally received their attention when I asked for a return shipping address and told them Visa agreed to reverse the charge if they didn't send me a full refund.
And, get this. They promised me a full refund on the duty, and they STILL had the audacity to short change me, I found this out only when I got my Visa bill, they never made the full refund.
What a bunch of cheap, spiteful people. If you don't want to give something, hey, here's an idea, DON'T PROMISE IT ON YOUR WEBSITE.. I still would have bought it. I just would have been more careful and allowed for import duties.
David Bethell found this review useful
I was hesitant at first but they seemed at the time the only company to have in stock the perfume I was after, I made sure they accepted paypal as payment, if anything happened at least I knew I had that in my favour.
I had nothing to worry about the perfume arrived 2 weeks as promised to Australia. I am now making a second order for Christmas. Only problem I see is that most of the popular perfume is out of stock, which is a pity.
I've never had such a dreadful time than when speaking with the Customer Service of FragranceX. I was promised Free Shipping, but then it was charged to my bill. When I rang customer Services to find out what had happened, I was held on the phone each time for over 20 minutes before being spoken to. Over the following three phone calls (with Sarah, Louisette and Megan, oddly all sounding like the same girl) I was either hung up on, told I was a liar and eventually, when I asked to speak with a manger I was refused, and then when I asked for the name of the CEO I was hung up on again. These really are the rudest people I've ever come across. They seemed to be taking great pleasure from trying to make me angry - I stayed calm and collected through the whole experience, but was very shaken by their sheer audacity.
Eventually my friend found the name of the CEO. I wrote to him and he refunded all my money, but never acknowledged or apologised for his frightful staff.
I will never use this company again. Never had an experience like it for blatant rudeness and frustration. Please pay attention to the other reviews - this is a truly nasty company.
FragranceX don't respect the buyers, it's almost 10 months since I made order 8318327(28/10/2011) and 7 months since I made orders 8782613 and 8782607(both on 09/01/2012).
The products never arrives and the store is refusing to do the refund on my orders.
David Bethell found this review useful
DO NOT USE FragranceX.com. Stay away. Really.
This was a horrible experience. I never received my order. They still charged me. FragranceX.com lied to American Express that I did receive the order. The representatives of FragranceX.com were liars and cheaters. The customer service ladies I talked with embodied all the negative stereotypes of jaded, angry and abused New Yalk slave-driven workers. They felt so secure hiding behind a phone with a 15 minute wait period.
During one call, JourneyManagment answered one of my calls...whoever that is.
Avoid FragranceX.com like the Plague.
David Bethell found this review useful
Have to say am a little surprised at negative reviews. Have ordered and received correct, authentic perfumes 3 times now. Agreed they do take a long time but 6-7 weeks to Australia seems to be par for the course with many websites.
Have ordered with this website 3 times and have not had a problem. Agreed delivery time does seem to be lengthy but 6-7 weeks to Melbourne Australia seems to be par for the course from many websites.
Terrible company. They constantly lied to me. If you're in Canada, don't waste your time, you don't actually save on border taxes (duties). They ship from their NY warehouse and you will have to pay a ton of more money to UPS. Stay away, stay very far away.
Mark Schram found this review useful
We bought perfume using a dicount special offer code which unwittingly signed is up for a service that has been billing our credit card 12 dollars a month (reservation rewards). complete rip off...do not use this company
To everyone wanting to buy items from this website dont as the products have no scent and when wanting to return from englang there is a high charge of postage as you can not return the item without a certificate of you have to pay loads of money to ship it plus when you call the support team for advise and help they are rude, they hang up on you and they are not helpful at all I WILL NEVER USE THIS STUPID WEBSITE COMPANY AGAIN AND I WOULD NEVER RECOMMEND ANYONE TO USE THIS AS IT IS A CON AND A TOTAL WASTE OF MONEY AS THEY WILL NOT GIVE YOUR MONEY BACK.
I bought four perfumes in three separate orders, after five months have not received. This site is giving a default here in Brazil because hundreds of people were deceived. I spent $ 150. They do not respond to emails. He wanted to know a way to terminate this site. If this site were Brazilian was already closed. This site is fooling everyone.
I bought some perfume just after Valentine's day and I actually got worried after reading these comments.
Fortunately I was able to trace my parcel via DHL website and it got all the way to the UK in less than a week.
I have been lucky I suppose as I didn't enounter any problems and I didn't have to call their customer service. :-)
After reading the many negative comments/feedback and after 15 days with no delivery of my perfume I started to think the worst. However today the perfume arrived so I can only give FragranceX the thumbs up. If the perfume is not genuine then the copy is as near as good as. Pam
I read the reviews before buying from this company. With the majority of the reviews being positive, I gave them a chance. Not only did they charge me for a product that was never delivered, they treated me like less of a human being over the phone. I was hung up on and given extreme attitude every time. They blame everything on their shippers. You are unable to track your order because obviously it doesn't exist. Any decent company would take responsibility for their own mistakes. It is their fault for using such a terrible shipping service and for being such scum to their customers. I am going to the bank at the end of the week to report them if my package does not arrive.
I have been waiting for 4 months for my order. I have mailed customer services several times. They tell me to wait and blame customs. Do not respond to my claiming my money back. What can I do? I'm from Europe and paid by mastercard.
After my card was charged 3 times for 3 different amounts, and than receiving an email saying it was not charged at all -IT BECAME OBVIOUS THIS IS A SHONKY BUSINESS.
Telephone operators are told to swear at you, hang up on you, and speak to you in the third degree.
Telephone operators are advised to transfer your call to invalid extensions and you are left holding and waiting for no one.
It is decieving, chanel perfume for $70 50ml is retailed on here, and chanel retails 100ml for $75.
think of a lying thief who approaches you in the street kindly and nicely - ONLY TO GET YOUR ATTENTION AND ROB YOUR HANDBAG IN BROAD DAYLIGHT. That is fragrance X. Do not doubt the many negative reviews. I have my legal rep, my fraud squad from my banking institution and federal state reps all onto this. Lets band together to shut this site down.
I purchased again from FragranceX, and I am very happy with the service. I had sampled a cologne from a local store, so I knew the one I wanted. However, my savings through FragranceX was GREAT! I chose the standard shipping, so it took about a week to get my delivery, but it was packed carefully and arrived without any problems. I have bought from this site before and will continue to do so. Great job guys!
I decided to write this review because of the shocking conversation I had with Fragancex customer service.
They are lying to your face, use probably illegal website scripts to validate sales (I'm a web professional for 10 years) and MOST of all they keep lying in promotional banners on their sites.
All mistakes they make and when you call them...basically they tell you that they can't do anything for you.
If you call back they HANG UP on you and clearly tell you that they don't give a sh..
Fregrancex Review: WORST company EVER! Never seen this in my entire life. They should be in JAIL.
I bought 2 perfumes from them just a few days ago. I had the option of free shipping, but decided to pay a few dollars for 3 day Fedex select. I like having a tracking number when I order anything expensive or breakable!!! Free shipping is nice, but it's a risk as to when you're going to get it and in what condition! It's not the company's fault if there is damage or delay from the postal service. You get what you pay for, really. I got the package quickly and in great condition!!! The perfumes were sealed and perfect.
When these run out, I will be buying again from FragranceX!! Great prices and quick shipping!!
Fragrancex specified that shipping was free and I am still being charged for it.
The lady on the phone hanged up on me saying that she could not cancel the order (I emailed them immediately) because their had noone on stff during the week end and that the coupon should not have worked. The coupon is STILL on the site and people are still being charged. Terrible business. Terrible attitude!
followgreg found this review useful
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