Frances Hunt Furniture reviews

Frances Hunt Furniture reviews

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Review by confirmed purchaser

Fantastic items and great service!

I bought the Cardiff chest of drawers and matching bedside tables. They came earlier than expected, and the quality is absolutely amazing! Staff were very helpful with finding me a delivery date to suit.
Overall, I cannot fault Frances Hunt, and believe them to be a fantastic company who sell quality items. I would recommend to anyone, and will be buying from them again very soon.
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Review by confirmed purchaser

cracking piece of furniture

I was expecting a piece of furniture that was ok as it was ordered of the internet, and most places sell average quality , but when it arrived I was shocked at the quality, it was amazing , really pleased with the coffee table I bought will definitely be looking for more furniture from Francis Hunt , strongly recommend anyone looking at their web site first when looking for furniture.
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Review by confirmed purchaser

Quality furniture but it's still flat pack!

Happy with the table and chairs but disappointed in the courier service who tried to deliver to the kerb rather than bring it into my house
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Misleading website information - bad customer servicing

We ordered and paid the Crowan Walnut office chair on the 19th february 2013. On the 28th February we chased up our order and we were told that it still in production with the manufacturer and that despatch would be between three to five weeks as stated on their site. However, if you look at the relevant page for this item which is the white chair, there is no mention whatsoever about the long delay - in fact, if you look at the same chair in a different colourway, the information is three to five weeks with the option of express delivery which is of course more expensive. Totally misleading information and our account was debited straight at the time of order. Will certainly not recommend this company to my clients despite having nice products.
PATRICIA ROYLANCE DESIGNS.
Frances Hunt

Reply from Frances Hunt

Thank you for for feedback regarding your order for the Crowan Chair. I am ever so sorry that you did not see the lead time on this product - all our products have this on the page of the product - this does specify that it takes 3-5 weeks for delivery to you. Due to the 3-5 week lead time we are unable to offer express delivery on this to you. I can see by looking into your order that you did receive this chair before 2 weeks. I am ever so sorry that you feel our services are not acceptable, we do take all customer comments on board to improve our services.

Regards
Customer Services Manager
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Review by confirmed purchaser

Excellent Product, well packaged and delivered on time

We ordered online a Walnut Table lamp with a glass top, hoping it will be as good as it looked on the web. When it arrived, it was a beautiful piece of furniture that was well wrapped. We were advised on the delivery date and timing. All in all, it was an excellent purchase and we are very pleased with it. Thank you
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Review by confirmed purchaser

Brilliant product and excellent value for money

The tables are really lovely, perfect size for my small lounge. Using them for table lamps and the whole effect is great. They were very simple to put together on my own and are really good quality - the grain on the wood makes them look very expensive. Easy ordering process and good customer service when I spoke to them. Gave four stars not five because there was quite a long wait for delivery but worth it in the end.
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Review by confirmed purchaser

excellent

very good service
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Review by confirmed purchaser

Frances Hunt furniture is perfect for me - down with flat pack!

I bought all my personal bedroom furniture from FHF over a long period and I can still get additional matching items - quality ready-constructed furniture delivered to the very room.
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Review by confirmed purchaser

1st class

1st class service and product perfect. Just as described and good value too. Thank you
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Review by confirmed purchaser

First Class

Having placed an order with the Company and expecting delivery within a few days, I was rather disappointed to be informed there would be a delay. Having said that, the company were very helpful and kept me well informed as to it's progress. I was glad that I'd been patient as the furniture arrived well packed and protected and easy to assemble., Again I was kept informed by the helpful staff and would certainly not hesitate to order from them again as the quality of the goods was absolutely first class and looks beautiful.
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Review by confirmed purchaser

Good quality furniture.

This was the first thing I purchased & will not be the last. The quality of the dressing table, mirror & stool is of high quality. Excellent service too. A very happy customer!
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Review by confirmed purchaser

ON THE HUNT FOR A SATURDAY DELIVERY!!!

I spent hours of searching online for a company who could deliver a wardrobe to our daughter in London on a Saturday morning, how I wish I had stumbled across Frances Hunt earlier, nothing was too much trouble, very helpful staff and wardrobe delivered as promised on the Saturday morning, daughter thrilled and wardrobe has pride of place in her bedroom, fitted in perfectly.
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Review by confirmed purchaser

well done frances hunt! nice to know you give excelant service.

first of all I was a little worried with you being the cheapest it would be naff. but no its dead classy. The headbed fit no hassel colour just right , arrived on time thankyou
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Review by confirmed purchaser

Great quality and very very good prices

I bought a bed and two mattresses one for my own bed and a bed and mattress for our guest bedroom.
all I can say is that the mattress on my bed is so comfortable that I do not want to get out of bed in the mornings.. nor does my husband or my dog!!!
the guest bed and mattress looks stunning and we love it and all our family that stay says that they are very comfortable in it.
Prompt delivery and helpful delivery boys... all in all a good experience. Very Very Pleased With the quality and the Price. :)
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Extremely poor service

My furniture was ordered on the 5th Nov 2013. I was given a delivery date of 6th January 2014. The table arrived but only 2 out of the 4 chairs. To add insult to injury the driver was fully aware that he did not have all my furniture when he left to deliver it.
After several phone calls and all sorts of excuses I was given a delivery date of 9th Jan 2014 (today). I had been given tracking detail for the delivery but upon checking the courier did not recognise the details. I have had to make a further 2 phone calls today only to be told that the furniture has not been collected by the courier.
Had I not made these calls I would have been waiting in all day for the furniture arrive as i had not had the courtesy of an explanatory phone call. Another delivery date of tomorrow has been given but no doubt I will have to make more phone calls chasing it.
The furniture is fine - the service abysmal
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Review by confirmed purchaser

Excellent Product & Customer Service

Whilst I was initially wary of spending rather a lot of money on a product that I had only been able to view on the website, I have to say that I was extremely pleased with my purchase of the Lucera Oak Dining Table & Chairs. The product is finished to a very high standard and looks wonderful in my relatively small dining room. I was also impressed with the customer service received from Frances Hunt and would not hesitate to make further purchases from them in the future.
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Review by confirmed purchaser

Outstanding customer care.

Ordered a glass table with two chairs from separate suppliers. Both arrived together. Table had some scratches on. Rang up, was asked if I could photograph and e-mail to them. Did this, was told new top would be with me within the week. Arrived in good time but fixing points did not line up. Rang up, had already took photo and sent. Was then told each top and base were made to suit each other. After checking batch numbers, correct top sent within a week. OK, so there was the inconvenience of the swapping but at no point did any one query the problem. It was dealt with professionally and friendly. The delivery driver even helped to fit the second top to make sure it was right. As far as I'm concerned, you can't fault that.
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Review by confirmed purchaser

Great table and Chairs, perfect for our small kitchen.

We chose a small white table and chairs from the Frances Hunt Furniture range as they had the perfect items for our kitchen. They have and extensive range so we had a lot to choose from. Delivery was quick and the goods were well packed. All in all a very good experience and I would recommend Frances Hunt Furniture very highly.
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Review by confirmed purchaser

100% satisfaction

The product was delivered by a professional team, within the advised delivery date,Very happy,would use again
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Seriously good product and service

Ordered an Arizona Home Office Desk online. Very impressed with follow-up and delivery as promised. Quality of the desk is superb, but thanks to the staff for delivering assembled, without fuss, to a first floor flat. Would definitely use Frances Hunt again.

Frances Hunt Furniture

About Frances Hunt Furniture

Frances Hunt is a family run business trading since 1954. We specialise in supplying quality inexpensive beds and furniture to the public, property specialists, letting agents, hotels, universities, television production companies and many other institutions. We are bed and bedroom furniture, living room, dining room, childrens and home office furniture specialists. Our distribution centre (based in South East of England) provides stock for immediate delivery. Furniture in Essex and the surrounding counties can take advantage of our next day delivery service. Our London Furniture showroom based in Fulham, West London has some items on display.

Visit Frances Hunt Furniture

Customer Services

Call us on: 01375 893 422
We live here: Ongar Hall Farm
RM16 3HU Orsett
United Kingdom

Category

Frances Hunt Furniture is ranked 84 out of 154 in the category

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