Ordered a glass table with two chairs from separate suppliers. Both arrived together. Table had some scratches on. Rang up, was asked if I could photograph and e-mail to them. Did this, was told new top would be with me within the week. Arrived in good time but fixing points did not line up. Rang up, had already took photo and sent. Was then told each top and base were made to suit each other. After checking batch numbers, correct top sent within a week. OK, so there was the inconvenience of the swapping but at no point did any one query the problem. It was dealt with professionally and friendly. The delivery driver even helped to fit the second top to make sure it was right. As far as I'm concerned, you can't fault that.
We chose a small white table and chairs from the Frances Hunt Furniture range as they had the perfect items for our kitchen. They have and extensive range so we had a lot to choose from. Delivery was quick and the goods were well packed. All in all a very good experience and I would recommend Frances Hunt Furniture very highly.
Ordered an Arizona Home Office Desk online. Very impressed with follow-up and delivery as promised. Quality of the desk is superb, but thanks to the staff for delivering assembled, without fuss, to a first floor flat. Would definitely use Frances Hunt again.
I ordered the Bordeaux White High Gloss Folding Table 6 weeks ago with a confirmed delivery date of 2-4 weeks. I have yet to receive my order and I still have no delivery date after numerous phone calls to the company. They seem to fob me off everytime I call. If I'd have known it was going to take this long I would have purchased something elsewhere. I have not been offered any compensation although I see on their website they are now offering an additional 5% off orders over £250! NOT a hassle free experience and its seems they do not hold lots of stock as stated on their website. I would not recommend buying from this company if you want a fast delivery.
We are very pleased with the purchase of a tallboy for new grandson. We received good service and delivery was spot on, we would not hesitate to recommend Francis Hunt as company to place an order with if your looking for good looking piece of furniture at a realistic price.
Ordered a glass table a month ago online and it was really easy to place the order online! Had email confirmation of the order straight away.
It said minimum 4 weeks for delivery but after 3 weeks I was called to arrange the delivery! They arrange delivery on Saturday too which is handy for me since I work full time. Very courteous on the phone, they suggested 8 am on Saturday and since it is the only day I can stay longer in bed they agreed to come at 10 am!
On my front door on time, no fuss, quick delivery, table in good order with clear fitting instructions and I love it!!
The furniture arrived in really good packaging so we knew it had been well taken care of. We were not disappointed - there was not a mark on it. The pieces are beautifully made and exactly as the description. I love the soft close drawers on the chests and the wooden tops are gorgeous. My husband loves the way the backs are well finished. I wouldn't hesitate to buy from them again. Thank you Frances Hunt!
I have been looking all over the place for a coffee table to replace mine that was damaged while decorating. I have never used FH before. I purchased a coffee table and I must say that Steve in the sales team was really smashing, Even when I spoke with other members of staff they were very helpful. Ive paid a Deposit and the balance on when goods are going to be sent. I hope its not too long as I have visitors from America coming over shortly and I want everything in place
Ive read such poor reviews about delivery so I shall wait and see how long it takes FH to deliver mine and hope that they have a delivery in my area soon as I hear they will only send items when they have a full load for that area?
I would really consider buying from this company. I bought two bedside cabinets which came ready assembled. All I had to do was unpack them and put the knobs on.
I had looked in several stores and could not find what I wanted. Unfortunately the stores can not carry the range that Frances Hunt can. All the "computer work" went through without any hitches.
The only problem came with delivery - they didn't let me know that they were coming but fortunately I was in. With hindsight I would have not let them leave them in the hallway. The boxes were heavy and I had to get them upstairs. However I managed by unpacking them downstairs and taking the drawers out.
As for the furniture I bought, I am delighted with them. All the drawers slide beautifully.
The customer service team were excellent and got me my glass table in a couple of weeks. The major retailers were quoting 6 weeks minimum. Francis Hunt's team were felixble and wanted to give me a solution, not a 'no-it can't be done!'
Well done for giving me the added value service!
Bought a table that (unusually) was available for delivery sooner than expected. Ordering was easy and Frances Hunt kept us fully informed. Delivery driver was very helpful. Would recommend this company and would definitely use them again.
So I wanted a sturdy table to use for my hobby of making cards. I also wanted it to be space saving yet not too expensive. I got everything I needed. I was concerned that it was "some assembly". I am well over 70 with a back problem, those concerns were totally unfounded. I could not wait to unpack and try to get it assembled. It was of good quality wood and assembled within an hour, with a few breaks here and there. I just could not believe how easy it was and once in place, I was even more delighted. It looks really good and has made my crafting days, so much easier. I feel good that I managed to put it together myself and did not have to ask for help. It would be a pleasure to recommend this firm to anyone. Delivery was prompt too, great!
it was a pleasure doing business with them. maybe this is how it is with furniture that they order it and it takes ages till you get it, something like 6 weeks, but I wasnt told and had the impression itwas a stock item. Otherwise all else was good
I found exactly the dining table and chairs I was looking for at a very competitive price. An extra bonus was a 10% discount off my order. I was kept fully informed on the progress of my order by e-mail and received a phone call to confirm my delivery date and whether it would be a.m. or p.m. The Delivery driver was also very helpful. I wouldn't hesitate to recommend this company based on my experience.
My family purchased a sofa bed on line and reading several other reviews now, it seems that my experience is not uncommon!
- Additional charges were paid for early delivery yet the delivery was late
- The product does not match what I ordered at all
- I am doing all the follow up as Frances Hunt have no integrity
- The customer service is shocking and requires investigation by Trading Standards
- I am being financially penalised for all their mistakes which I contest
- Absurd charges are being applied to me for cancellation of the order due to their errors
- There is no goodwill on part of this company
- Frances Hunt have a blame culture accepting no blame for their own bad business practices
However common I see this poor experience to be from the reviews listed, I do not deem it to be acceptable at all. Frances Hunt owes consumers a better standard of service all round and a remedy to the issues outlined.
I hope for a sincere apology and full refund on all payments and charges promptly.
If you're looking to buy furniture go to Frances Hunt.
My recent purchase from them left me with a warm glow and smiling. Everything went beautifully. The order, delivery date, confirmation and follow up call all done so smoothly. It was delivered exactly on time. The staff at Frances Hunt had a lovely attitude as did the delivery man who was really helpful. The bedroom furniture is fabulous quality. I just wish I had heard about them sooner.
Ordered my bedsides and dressing table via frances hunt - espimated delivery was 6 weeks but it did come quicker than expected
Easy to work with and no probs at all - helpful delivery staff
great quality and exactly as described,
I am not a person with many words.I can sum up by saying my experience with Frances Hunt Furniture was unique because I have always been disappointed by companies which fail to keep promises but not with Frances Hunt Furniture.Everything was just spot on.
I ordered a bed from Frances Hunt. The bed was advertised at 3-6 weeks delivery but I was told it was likely to arrive sooner. After 9 weeks the wrong item was delivered. I was told this was my mistake. However, I had received an email asking me to review my purchase, this linked to the item I had chosen. Too much of a coincidence in my view.
When I arranged for this to be collected, as they felt the blame lay with me I was charged a collection fee.
The most disappointed I have ever been with a purchase.
I ordered the same bed from another company, it arrived 2 days later (on a Sunday) as promised.
Deepa Amrat found this review useful
My wife and I looked on line at Frances Hunt's furniture and found just what we were looking for. A small type of armchair. They have a lot of materials and colours available, to choose from. We have been very pleased with the chair.
Recently we needed a sideboard, that fitted into a small space. After looking around here and there, we found just the right size sideboard, with Frances Hunt. The mini Turner Oak Sideboard. A solid piece of furniture, that looks good and fits perfectly in the space where we wanted it to be. Both items were delivered in the time given, securely packaged
I would not recommend to anyone, this company sells bad quality products with a bad customer service to match! They always put the blame onto their "suppliers" and their delivery company is a one man band so if you buy something like a divan base, you'd have to help them lift it in! When I phone for answers or to chase them up on something, they are just full of promises but they don't follow through.
When they delivered the divan base, one of the drawers were completely broken, it took about 2 months for them to send a replacement and I'm still waiting for my £25 "goodwill" refund! Do not, do not buy from them!! Doesn't even deserve one star.
i ordered a wardore and chest of drawers they came on time; i delighted with my items.
We ordered two single bed frames. One arrived and because of a slight misunderstanding the the other did not. However a short e-mail to Frances Hunt and they got onto the problem and solved it. No fuss. The quality of the beds exceeded my expectation. I am very pleased with the product and even more pleased with the way the company dealt with me. If I require any more furniture, then they will be my first "port of call"
I have recently purchased a glass table and six chairs from Frances Hunt. The product was very reasonably priced (£600) and very good quality - when it arrived! I originally placed my order upon moving house at the beginning of August. I was told I could expect the order in 3 weeks but generally despatch was within 10 days. When I chased the order I was told the product was out of stock until sometime in September. Had I not chased this I would simply have been left waiting! I was told a refund would take up to a month and offered a replacement product which was in stock and available for express delivery - within 7 days. I still waited over 10 days for the product to arrive and despite my raising complaints with senior members of the company I felt that my issues were not taken seriously and neither was my customer satisfaction valued. In dealing with Frances Hunt be aware that you are dealing with more than one company and a third party delivers the actual goods. As mentioned, the product is excellent and I am very pleased with my purchase - it is just a pity that the customer experience was so poor.
Deepa Amrat found this review useful
The table we bought to relplce the one we had, it was far
superior in make, looks,& quaulity..if this is the standard of furnture sold by Frances Hunt i would be
be buying there again
The only fault i could find was the delivery time
We received all our items flat packed as expected and within the timeframe given on the website. The salesperson that telephoned was very 'used car salesman' and less than helpful. Despite stating he wouldn't offer a discount nor take American Express as payment as the 'prices were so low already', I instead placed the order via the website using a 10 percent promotion code and paid via PayPal using Amex! Ordering three of each item meant we were on a budget and needed functional rather than exceptional furniture. All the packs are fairly study, illustrated by the fact one had burst open before being delivered. It was all 'wood effect' finish but acceptable in appearance. However the instructions looked like they had been reduced from A3 to A5 and were barely legible. None of the parts are labelled and it took a full day to assemble six items. Of the six packs received, one box had a wrong piece inside but I managed to fashion the wrong piece by use of a drill and plane. The production of the bedside cabinet draws have poor quality control and of the three received not one set close correctly as all the fronts were oversized for the space. They are overpriced for the quality. The wardrobes were of a better finish, but as with all units the fixings are of basic quality. The furniture can be pretty much classed as you get what you pay for (although with a piece missing we didn't even get that). Sales were pretty dreadful and follow up support enquiries regarding delivery dismissive. I would think twice before using them again.
Quality of products was excellent and price was excellent compared to competitors. Delivery arrangements need to be more customer focused.
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