Reply from Frances Hunt Furniture
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Frances Hunt Furniture reviews
- Reviews (93)
- RC
- 1 Review
- Verified buyer
Featured review of Frances Hunt Furniture
- Janet Eglinton
- 1 Review
- Verified buyer
A Headboard with style
After looking all over and spending lots of time online with all the well known sites I happened across Frances Hunt Furniture.
Wow so many nice and reasonably priced items, found the one I liked and ordered it. When it arrived a few weeks later, what a surprise it was so nice several of my friends have said they will be looking on their site for headboards as its cheeper that getting new beds.
I recomend that if you want the unusual take a long look through the site.
Thank you to the helpfull staff and the tracking service and notification call when they deliver.
All in all a good choice, and my hubby was pleased, because he HATES to shop.
- Eric Eve
- 1 Review
- Verified buyer
This table is just the job.
To fit the space available in my kitchen I needed a gate-leg table of precisely these dimensions, so that's what I went looking for on the web. The table does the job perfectly; it fits neatly into the space with one leaf raised, but there's room to raise the other leaf when needed. After 9 months of use it has proved durable and stable, and seems to be showing no signs of wear. It is exacty what I wanted.
- Ian Broom
- 1 Review
- Verified buyer
Could have been better
Although the furniture is functional I was a little disappointed with the finish ( tiny blocks to stop the legs opening too far - doesn't really work) Also the whole table is far more flimsy than I expected. General appearance is excellent! and it does fit in well with the rest of the room decor.
- MRS J KELLY
- 1 Review
- Verified buyer
VERY GOOD SERVICE
WE ARE ABSOLUTELY DELIGHTED WITH THE TWO BEDROOM CHAIRS WE ORDERED. THE ONLY THING I WOULD MENTION IS THAT THE MATERIAL SAMPLE SIZE COULD BE A BIT BIGGER.
- Lil
- 2 Reviews
- Verified buyer
great quality and v quick delivery
Love my draws, just as described and better quality than envisaged.
- DaveH
- London, GB
- 1 Review
- Verified buyer
Mixed experience
I bought a number of items from this supplier back in May 2010. Of the items. Atlantis Dark Wood Bed Frame and bedside tables, good quality nice items. Tempo Glass Dining Table Set - table + 6 chairs, good quality, nice item. Tokyo Black Walnut Coffee Table, good quality nice item.
Modena Leather Corner Group - colour option brown. Unfortunately while this looks the part, after 18months the "leather" has started to crack and split in various places and stitching giving way, needless to say not so pleased with this.
- Paul Seabridge
- 1 Review
- Verified buyer
Good furniture with casual aftersevice
I was searching the internet for 2 bedside cabinets and came across Francis Hunt.
They had what I wanted at a price that I liked and so I ordered them. The delivery was 2 weeks but after nearly 3 weeks I emailed to ask for a delivery date.
I got an asnswer back very quickly and I was told that they would come next week. Next week came so I phoned and got a sharp sounding woman who assured me that I would get them next week and true to her word I was called a day before to say my cabinets would be delivered the next day.
Exactly as arrange in the time slot they arrived. The driver was very polite, cheerful and helpful and carried my furniture inside.
The cabinets were great quality. I would buy from them again but I would prefer to be given a more realistic delivery estimate as I would not mind waiting for an item I wanted but I don't like being told something that is not possible for them to achieve.
- cp
- 1 Review
- Verified buyer
Great service with helpful delivery staff
The shop in London was scruffy and had no card facility when we visited so we bought direct on line which went very smoothly and delivery was within promised time - the delivery staff were very helpful
- R S M
- 1 Review
- Verified buyer
Happy shopper
good product,value for the money,good service,would buy again from Frances Hunt.
- Philip
- Northampton, GB
- 1 Review
- Verified buyer
Dreadful Customer Service
My wife ordered 3 small tables in the Sorento Stone range (Order Number 8507 and 8695) for a total of £757. As an OAP, I was relieved to see on the Francis Hunt web site that the tables were "Ready Assembled".
After a number of phone calls where I had asked specifically about the weight of these tables, we arranged for them to be delivered on 2 March. But on the evening of 1 March, a driver, using his initiative, called to say that he was in our area and that he could deliver the tables at about 9:30 at night.
He duly arrived with a variety of heavy boxes and was surprised when I asked if he was going to assemble the tables. He said 'no' but took pity on us. Without his help, we would not have been able to assemble and shift these tables about our house. He duly went on his way at near 11 o'clock.
Because he had been so helpful, we gave him a £50 tip that he thoroughly deserved.
On 2 March, I contacted Frances Hunt to find out what had gone wrong and suggested that, as an act of good faith they may wish to refund the £50 tip.
Their answer after allegedly consulting with 'the Director' was "No" because it was our fault.
Apparently we had misunderstood the phrase 'Ready Assembled'! It actually meant that the half inch plastic suckers on which the glass top rested would be in position!
What a load of rubbish! I suggest that you do not use this Company.
- Larry Baum.
- 1 Review
- Verified buyer
Good honest reliable service and product.
The goods were ordered and i was told would be about 3 weeks delivery. To my surprise after about a week i got a call to ask if they could deliver my headboard on the Thursday.
Its not often the goods are delivered before time quoted.
Thank again for good service.
- Mrs Sylvia Lyons
- 1 Review
- Verified buyer
No problems
the goods were delivered in good time and condition, I have no problem recommending this firm to anyone.
- Diane Latter
- 1 Review
- Verified buyer
- Helen Finnie
- Plymouth, GB
- 1 Review
- Verified buyer
Faded furniture
After purchasing the high gloss pink wardrobe and drawers for my daughter this has now faded to a pale pink, dull wardrobe and drawers. My only response from the company has been that it will fade if your bedroom has a window in it!!! Don't buy it unless you sleep in a box.
Reply from Frances Hunt Furniture
Thank you for your comments. Our apologies for the fading you have experienced over the last 2 years since you purchased the furniture.
We have now passed this onto our manufacturers and their response is as follows:
As with all furniture and products, colour will fade over a period of time and even more so when put in direct sunlight. Our advice is to try and limit the exposure of the furniture by not placing them near windows which see plenty of sunlight.
If you have any further queries regarding your furniture please don’t hesitate to contact customer services and we will help you as best as we can.
Kind Regards
Frances Hunt Furniture
- charles dolan
- 1 Review
- Verified buyer
arrived so fast. we were amazed.
looking for a good product, with unbelievably fast free delivery this is the place to shop.
- stuart gratton
- 1 Review
- Verified buyer
excellent
Everyone should buy from Frances Hunt Furniture, they are the best!
- J Watt
- 1 Review
- Verified buyer
Customer service as it should be!
From the initial order placement the good folks at Frances Hunt have gone out of their way to ensure us that our order was very important to them, our table and chairs arrived within the promised delivery period and we were delighted with the quality of the goods, everything had been packed with great care and thought. Thank you Frances Hunt, we've no doubt we will be in touch again!
- Krista Partridge
- 2 Reviews
- Verified buyer
Just the job!
The table was just what I was looking for, (and believe me I went through a goodly number of catalogues and websites!) sturdy and well-made, and a very reasonable price. Having placed my order, I had some complications about being here for the delivery, and they accommodated me very welll, (a very patient, pleasant lady on the phone!) calling on the day to let me know they were on their way.
I'm pleased, too, to see that the wood is from a sustainable source.
- Kate Warne
- 1 Review
- Verified buyer
Great quality, great service, great commincation
Cannot fault Frances Hunt. I had never heard of them and so was a little nervous of ordering over the Internet from them but the furniture looked ideal and was a good price. I should not have been worried as the furniture is much better quality than I had anticipated for the price and the service has been great. I got a call to confirm a time slot for the delivery which was a nice surprise as so many companies do those horrible all day wait ins. Very impressed - would certainly recommend them for quality and a much more personal service than many other companies.
- F Segel
- 1 Review
- Verified buyer
Flimsy dressing table and really poor customer service
The Loire cream dressing table is a very flimsy piece of furniture. I was very disappointed when I assembled it this afternoon. I ordered it on the 16th December and it has taken 5 1/2 weeks to arrive. There was no communication from customer services to explain why it was taking double the advertised time to arrive, I had to phone to chase. I wish I had cancelled the order instead of being patient. I would not buy from this company again.
Reply from Frances Hunt Furniture
Our sincere apologies for the poor experience you received when shopping with us. Unfortunately ordering just before the christmas period often extends our lead times as suppliers shut for this period, however you should have been kept updated, for this we can only apologise. This is a popular running line and this is the first issue we have received with the quality of the furniture. If you are still unsatisfied please contact customer services and we will give you a full refund.
Kind Regards
Frances Hunt
- LYNDA SLAVEN
- 1 Review
- Verified buyer
From ordering on an informative website,to delivery on time.
Fantastic sideboard. Beautiful wood and delivered on time and assembled. Admired by all.
- Ann S
- 1 Review
- Verified buyer
Excellent customer service, delivered on time.
No problems with this firm, would order from them again
- raymond draycott
- 1 Review
- Verified buyer
fantastic.
top quality,looks,we are very pleased with our purchase.
- MAXINE MORGAN
- 1 Review
- Verified buyer
Fantastic customer device and beautiful, greet value product.
I was really impressed with Frances Hunt"s service and with the absolutely wonderful product. It,s really classy [very boutique hotel] and looks far more expensive than it actually was. Very impressed all round.
- B Quilter
- 2 Reviews
- Verified buyer
Would reccomend them
A1 service, found them very helpful and polite.
Bed was as good as it looked on the website, and delivery was as promised, even helped carry it upstairs.very satisfied.
- Lisa Morris
- 2 Reviews
- Verified buyer
Reliable company, quality products
I have bought a few items from Frances Hunt now including my daughters book shelf and more recently a wardrobe, headboard and two bedside tables for our guest room. The delivery on the bookshelf was a little slow which made me wonder whether to order from them again however I am glad I did as the delivery of the recent items was much speedier and all items have been of very good quality and reasonably priced. I would definitely recommend Frances Hunt highly and order from them again in the future.
- Will Lindsay
- 1 Review
- Verified buyer
excellent product with excellent service
the table was exactly what we were looking for having just managed to increase the available space in our kitchen when we fitted a new boiler.
- Christine Beardshaw
- 1 Review
- Verified buyer
Excellent service
We are delighted with the furniture but are still waiting for a spare part to change the cupboard doors around and will have to phone again
- Winston Baldock
- 1 Review
- Verified buyer
- elizabeth russell
- 2 Reviews
- Verified buyer
don't hunt anywhere else
great all round service.very pleased with everything about the table.as we have a VERY small room it fits perfect.was worried it would look kitcheny but its a great finish & looks fine
- happy di
- 1 Review
- Verified buyer
great great great
Good site,ordering easy for novice. Came before due date.All in all a good experience.
- Liane
- 1 Review
- Verified buyer
caring and professional
This company were very helpful from even before i placed order, rang a few times for full product info, exact measurements etc, nothing was too much trouble.
The two items i bought [chest drawers and dining table] excellent qualilty and well packaged.
Will use this company again, thank you Frances Hunt...
- linda humphreys
- 2 Reviews
- Verified buyer
bedroom furniture excellent
i bought the high gloss black bedroom wardrobes and drawers and i was pleased with my purchase. excellent quality ready built. would definetly use this site again
- C Halls
- 1 Review
- Verified buyer
professional quality
My furniture was of high quality, well packaged and I recieved good customer service. I would definitely recommend them to others
- Alison Flynn
- 1 Review
- Verified buyer
Quality product at a reasonable price
My leather ottoman was a really good value buy and looks much more expensive than it was.
It took a little longer than I expected to arrive but was worth the wait.
Communication with the company was friendly and the delivery driver was pleasant and polite..
I shall definitely consider buying again from Francis Hunt Furniture.
- L Miles
- 1 Review
- Verified buyer
Excellent service
Our bed arrived promptly and very efficiently.
I cannot fault the service provided
- L Dennahy
- 1 Review
- Verified buyer
Excellent furniture and great communication!
The table and chairs we ordered arrived within two weeks and although I had to chase them for a delivery day, I did actually speak to someone each time and was kept informed. Really pleased with the quality and we would definitely use them again. Cant say much more than that so well done to Frances Hunt !
- J Bailey
- 1 Review
- Verified buyer
very efficient
my order was dealt with and processed efficiently and the item delivered promptly.
- Vivien Stanford
- 2 Reviews
- Verified buyer
Narrow to store, large when needed!
This Susan gateleg table is brilliant because when the two big flaps are down it is only about 5 inches wide! But it seats 4 easily when up. Perfect for a room where space is required between meals for other things. The table is very well made and very sturdy and easy to eat at.
Frances Hunt Furniture
About Frances Hunt Furniture
Frances Hunt is a family run business trading since 1954. We specialise in supplying quality inexpensive beds and furniture to the public, property specialists, letting agents, hotels, universities, television production companies and many other institutions. We are bed and bedroom furniture, living room, dining room, childrens and home office furniture specialists. Our distribution centre (based in South East of England) provides stock for immediate delivery. Furniture in Essex and the surrounding counties can take advantage of our next day delivery service. Our London Furniture showroom based in Fulham, West London has some items on display.
Frances Hunt FurnitureCustomer Services
RM16 3HU Orsett
United Kingdom
Category
Frances Hunt Furniture is ranked 28 out of 57 in the category Furniture
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