Absolutely fantastic service! one of the items was damaged and the issue was sorted within moments of me contacting them!
cannot fault this company, they shipped quickly, offer a wide range of products, and their customer service is fantastic.... I will definitely be ordering from them again!
Thank you for this delivery. The service was prompt and efficient, the instructions clear and extremely useful and the results beautiful, even better than anticipated. Many thanks to all.
My order turned up really quickly and as usual with no breakages (glass shapes)
I ordered 5 Humbrol enamel tinlets in the afternoon-they arrived the following morning. I don't think you can get any better than that---fantastic service and prices at least on this particular item!Many thanks
needed some feathers very quickly for an Easter bonnet (the making of which was sprung on me in the eleventh hour by my six year old). sent an e-mail the next day explaining my situation & had a very friendly response saying that the feathers had just been sent out first class. The feathers turned up not just in plenty of time, but in excellent order - brilliant!
We have one main complain about the packaging quality. Sometimes canford paper is wraped inside a plastic film, which helps a lot. Many times they are not, the paper sheet arrive wrinkled at the edges, inside the simple cardboard box, which is a loss for us because we need a clean cut of the A4 for our use.
Our last order also contained red paper without the tag which was a different red from the guardsman red we normally order. Maybe this was due to a difference in the die bath?
Positive aspects: your website is well done, it is easy to order, orders always arrive on time.
One detail : we don't pay with credit card because your form asks for issue n° of the card. What is it? We don't see this number on our card information... (we do PayPal then)
excellent service all round , cannot fault any aspect
This was my first encounter with this company, having searched for a specific sort of Indian ink. Their contact was polite, the turn-around fast, and the goods were delivered safely when expected. What more could we want from a company?
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