I have an account with them for more than a year. This is the only shell provider that didn't lie with their ad of "incredible uptime". My eggdrop which is running on this shell didn't experience downtime. The price is just well-compensated by the cool and expert support team (let me include "patient & polite"). What can you do with a very low price package from other provider and you are not satisfied with the uptime and the support team replies/assist you after you have figured out your issues.
I personally recommend FREEBSD Shell, if you are looking for a convenient, and tremendous uptime of the box.
Over the last year of using FreeBSD's service i have had occasion to call their support team three times. In each case the response was immediate and accurate! As IT Director of a technology company I work with dozens of vendors on a very regular basis... none of which rival FreeBSDs quality of service and support!
I was out shopping for 4 shell providers one day and one that I picked out of a huge list was FreeBSDShell to host 1 of my 4 accounts. With all the providers I selected I had a great experience with the exception of FreeBSDShell. I set up my account and processed my Paypal payment and thought all was good. About 30 mins later I got a bunch of emails telling me my subscription to their services had been canceled via Paypal. When I went to the owner/staff to ask about it I was told that I did not provide valid data (my street address, and state) and "If you can't trust us, we can't trust you.". I was like ... OK well I'll just go back and fix the data and get things on their way. But when I tried to login it said my account did not exist. I was confused but understood that this was a way to weed out people trying to rip them off. So I went on to recreate my account with the valid info. Then it told me that my email account already existed in the system so I couldn't! I talked again with the staff/owner and was told the following...
"We have declined your account Arvo, and refunded your money.
Due to a false sign up at your first sign up attempt. The event of being evasive at signup or not truthful at signup is something we take serious."
At that point I was floored that I could be a paying customer one minute and then in the next I would be blacklisted by their site... And it was all because I did not put in my street address... I in no way tried to deceive them or give them false info, I simply did not see the need to give them my personal mailing address to open a shell account with them. During my attempt to create the account over I was using my mailing address as they said I needed to but I never got the chance.
The whole thing was very unprofessional and I was amazed they having any customers with that type of service!
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