Freemans reviews

Freemans reviews

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Refused to cancel order

I put an order in and realised I had made a mistake. Rang Customer services and asked them to cancel the order but they refused and said the order was already processed (an hour later) even though it clearly stated on my account "Being Processed" and could not possibly have left the warehouse especially as it was a Sunday afternoon, but they still refused.

They told me to wait for delivery and then refuse it and wait for it to be sent back to
the warehouse and then wait 14 days!!! for them to credit my account. This is totally unacceptable. I am with another Catalogue who will happily cancel an order with no questions asked. I cannot understand Freeman's as this is wasting everyone's time!
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Worst company I've had to deal with...

Messed up my wife's account having duplicated orders. Took a long while and a lot of hassle to get sorted out. Their fault, but no apology. Wouldn't use again.

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Freemans Details

About this company

Freemans.com - womens, ladies, lingerie, mens and childrens fashion, clothing and accessories plus much more. Latest fashion and trends whatever your style. Free delivery, free returns and flexible payment options available

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