I have renewed my subscription with Freestart for the 11th year running. I created my website with Freestart in December 2003 and ever since I have found the staff very helpful and friendly. I think it is very good value for money so would recommend it to anyone that is a beginner in this field and does not know anything about websites because it makes creating a website very easy indeed.
I am happy to recommend this company. Very rare these days to receive excellent customer service.I have been very impressed!
Brilliant app at an affordable price and i was just left to get on with it. Clare very efficiently and patiently talked me through all the app's properties and i look forward to getting started to generate more business. Tank you.
Having read some of the reviews here, I feel I should give you my opinion of Freestart.
Firstly, let it be known that I am no longer a client of Freestart but left simply because I required a more bespoke website and felt that even though I had been with Freestart for over 12 years, my website was somewhat limited for what I wanted to do with it, so left for a more SEO based company.
I only ever had one problem with them and that was the Facebook/Beugle site, which for some reason didn't actually work very well, as in people couldn't see it!!
Having informed Freestart, the contract was cancelled with no problem whatsoever.
I had calls from them probably about twice a year, once to renew the contract and usually a courtesy call at some time, to check everything was ok.
For the money they charge, I don't think you could do much better for the packages they offer. I was more than happy with them for the 12 years I was with them and NO, this isn't a fake review, feel free to contact me via my non Freestart website at www.splaudioservices.co.uk
Just had my website constructed by free start, what can I say??, totally satisfied from start to finish, service and customer support are second to none. The guy who did mine is called Andrew Cantwell, ask for him if you want probably the best customer service that I have ever had, this guy goes the extra mile and goes out of his way to ensure that you understand your website from start to finish. My only regret us that this guy can't tattoo, lol as I would deffo be headhunting him for my business, thankyou Andy for everything you have done for us at Wigan Ink, we will continue to sing your praises and spread the word of the awesome service you provide. Xx
I have just purchased x2 mobile APPS and both APPS are running (within 3 working days) Very happy with the service so far. Can't wait to start sending our APPS to our customers to help promote our business.
I transferred away from another website company because I was not happy with the standard style of website. In my line of business I have to portray professionalism. I am delighted with the professional service this company has given me and even more delighted with my sales figures which have increased since I have had a website with them. Keep up the good work.
I cannot fault this company, they are so helpful. They had my website set up instantly and I still receive phone calls off them, just to see if they can help me with anything else. I was not computer literate at the start, but they talked me through everything . This website is so easy to maintain,.. amazing !!. I now look at my website with pride.
I would strongly recommend this company to others,.. which I have done already.
I found the whole experience very productive from start to finish.
Without much input from myself they delivered a top class product.
I was totally amazed at the delivered product in quick time and at a very reasonable price for the work involved.
I have no hesitation in recommending them to anybody that wants help moving their business forward with technological input from them.
Andrew Cantwell has been absolutely brilliant in helping me to set up a professional and user-friendly website (www.obbekjaerspeppermint.co.uk). Being website-ignorant, I needed a lot of help and explanation. But Andrew did loads of stuff in his own time to take the load off me. He doesn't presume I'm as knowledgeable as he is and is willing to talk me through anything I can't deal with independently. I can't believe the time he has spent on it in view of the cost. And the ongoing attention to the site to get it onto page 1 of Google and Bing searches has been brilliant.
Claire has been helping me with our new website. She has been friendly, efficient, professional and so helpful. The telephone tutorial she gave me on how to use the control panel was super - I would have been really struggling without it. Thank you Claire!
Should be 0 stars but no option for that.
Took money from business debit card without warning and when questioned was told you bought a 2 year contract. I definately did not !!!
Please read through the other reviews on trust pilot. I am not the only person who has fallen foul to this "scam"
Check out there offices in Lord St Wigan. Run from a lock up office above an Italian restaurant !! http://goo.gl/maps/3wLKd
Jan Cummings found this review useful
I think it's a great way to start a professional website at very low cost. It is easy to use and every help offered by patient knowledgeable staff, I have found them to be friendly and very trustworthy people to deal with and lots of backup help available. It's just wonderful and I would definitely recommend to any one wanting to start an online store.
I am a complete beginner with website design. The help that I have received has been outstanding - nothing is too much trouble! Plain English! Understanding! And patience!!! Call backs when promised! I can't rate the help I have received so far high enough! Brilliant - many thanks Clare x
The conversation between me & Claire ( the Freestart representative) was all said in plain English with no technical jargon , we both understood each other so we could achieve the best results for my website. Straight forward no nonsense support that I wanted, & the results are great. Very happy customer & would recommend anybody who needs help in getting the best out of there website.
I have been dealing with freestart for a number of years now and have been extremely impressed with the service and support I have been given.
Staff are always very helpful and polite. The products offered are constantly being updated with new features.
Any additional 'addons' which are purchased related are very competitively priced.
5* from me.
When complained of mis-selling, directed to clunky "premier-site" that appears to be in the development stage with impossibly awkward tools.
We have been using Freestart for our webiste for some time now and in that time I am very pleased with the product and service provided.
The website is designed to your specifications with custom banners and colour schemes and the customer service department are brilliant at guiding you through the setup.
The control panel is very easy to use and although would probably limit someone with in depth knowledge of web design is a very powerful tool and ideal for people who are not so experienced.
The package seems very good value when you first speak a sales advisor (and it is), but there are LOTS of extras that are offered as you build and expand your site.
Some of these small design changes I do believe should not be charged for, and this is why I have rated 4 stars rather than 5, but most of the extras offered I consider to be good value for money.
In particular I am very pleased with the SEO (search engine optimisation) provided which has made considerable improvements to our Google position for a large number of our target keywords.
Overall I am happy with Freestart and will continue to use and recommend them.
It has been a pleasure to work with a company that really does have your best interest at heart. They want you to get maximum benefits out of your web site, and help in every way they can to you make it exactly how you want it. If your a total dummy (like me)
they talk you through step by step so you totally understand how to edit your site. And tell you what your doing wrong. Patience of saints.
Quality company without a doubt.
I thank all the staff that has and are still helping me achieve the best website i could want. Thanks Guys its a pleasure to work with you. Also the cost was such good value for money and as much back up as you need. We are totally sold
Freestart are a company I chose after not wanting to spend much to create a website, however our company has 2 both with Freestart, we find the company helpful, but if you want your website to be successful you can't be afraid to put some work and effort in yourself! They do not supply you with a million pounds earning website overnight, they supply you the foundations on which to make one, with a value for money service, I'm a happy customer
I have been a customer of Freestart for 13 years which is a recommendation in itself. The staff - both Administration and Technical Support are always on hand to give you help and advice and guide you through any problems you may encounter. Nothing is too much trouble. Customer Service is excellent A to Z from the start of the telephone call.
First approached with this idea I could send to my customers an App for their mobile phone, this came across with no pressure from the sales team which make a change, I have found Freestart hassle free easy to work with, and nothing seems to be too much trouble.
After sales was great and I found their help line very helpful, this makes an easy product too use and well recommended, it only needs me to do some more work on this idea and away we go.
Battlefield Sports NW Ltd
Duncan Bell MD
In this current econimic climate you need good advertising at affordable rates. Freestart staff tick all the boxes in guiding me to help my business appear first on all the major search engines under B&amp;B resulting in lots of customer enquires and a busy season. If I have any issues to discuss the staff are very helpful and patient and return calls to suit my time table. I have tried a number of other marketing copanies and always return to Freestart because they put the customer first. Thanks to everyone in Freestart
my new Website www.cosmeticpoetry.com is now nearly ready the staff
have helped me and i can reccomend this company. Just hope my little venture
bears fruit, looks good so far.
Time will tell regards David Hearne
Freestart was recommended by a friend as its a very easy process. Myself I have a very limited understanding of computers and web sites but have managed to build an e commerce site with ease. Any problems I did have were resolved with a quick call to the technical support team, who were happy to guide me through anything I wanted to do with easy understandable directions.
i've been with Freestart for a number of years now and i never have any problems with either my Website or my emails. anytime i have needed to contact them with any technical questions things like how to make alterations to my Website, add pictures etc, they have been quick to respond and given me precise and accurate information.
When I called I had a gentleman named Matthew Nancollas, he was so helpful and explained easily the steps I needed to take to set up my site for vouchers, and the buegle store on Facebook. At one point we got cut off but at least he took time out to call me back to make sure everything was alright.
I would like to say a big thank you to Matthew and if the rest of your staff are anything like him then you have a great team.
Very happy customer
As stated in a previous review, which I've chosen to withdraw, I've been a customer of Freestart PLC for about 8yrs and had always been satisfied with the service until a recent problem arose. However, the complaints I had have been listened to and an agreement has been reached about the work carried out on my website.
I have used Freestart plc for nearly 20 years and always found them to be helpful and willing to assist with ideas relating to our websites and document hosting sites.
The response from the support and sales teams has been first rate.
Based on my experience I would highly recommend them.
Quick response to get my web site updated.
I've had a freestart web site for about 10 years and found it incredibly easy to manage.
For the first time I had a problem updating, so I contacted the support centre and got an email telling me 'up to 3 days'.
No sooner had I read it and I got a phone call and a talk through resolution.
The problem was to do with my system upgrades and the adviser was helpful and held on the line whilst things downloaded and installed and ensured it all worked for me.
I'm thick when it comes to having to using new formats for building websites,
I'm a busy business woman, so really its a ball ache to have to sit there and work it out. I hate having to pay someone a arm and a leg, so I need effective, simple....and when I cant get it right, I just want to ring and speak to someone who knows and just helps me.
No big html forward // hyphen crap, just push this button touch that and bobs your uncle. I had that with Sarah from freestart, so I was soooooo grateful
She's a star!
We were contacted by one of there telephone sales reps, and was told of this fantastic product and how easy it was to set-up and that they would set the first 10 pages up, which never happene? What we were not told of was the yearly subscription that we were signing up for even after asking quite clearly terms and conditions, was never directed to there terms on there website which only came with the receipt after purchase. Even more surprised to find out that this is a 2 yearly contract, which was never mentioned during the sales pitch, and that they keep your payment details to take the payments, without your permission. This companies practice is underhand and deceitful, if they are misleading people into sales, what does that say about there products?????????????????
Dave Roberts found this review useful
I signed up with this company after several phone calls. I asked all the information including is there a contact. Luckily I keep all conformation emails and letters so when I received a letter today telling me my rental was due I was able to look back and see what was first agreed to 10 months ago. After a call to them to say I don't want to renue I was informed of the two year contract in the T's & C's. I then asked for a copy of the original email stating this. My email from 10 months ago was identical to the one sent through today missing only one thing. The terms and conditions link was not in my original email. I called her back and also asked her to listen to the conversation as by law they must keep them. It was explained to me that if the lady selling the advertising states its for one year only we will cancel. I asked what if it wasn't mentioned at all and she said buy law we don't have to tell you it's a two year contract as its in the terms and conditions. I was soon called back to be told that they couldn't find my recorded conversation so will cancel the renual.
Sly way to do business and I have not had a bean from it as its so hard to find and all it is, is a facebook page that anyone can set up and save themselves the hassle.
Steer well clear.
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