Freestart plc reviews

Freestart plc reviews

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81 Trustpilot review(s)
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Best customer service, ever!

A couple of years ago my brother brought a make your own website.
I logged on ONCE and never went back to it.
It was a mine filed.
I just started my new company and was being quoted £1000 - £5000, not money I have.
Claire Thornton called me one day and shoed me the way.
Best money spent EVER!
I have dealt with Stu who made making my website easy!
he took me through step by step and got my website going.
I now have a fully working website!
So easy! and these guys really helped me otherwise my website would still be dormant.
Claire even arraged my facebook page at no extra charge and I was pleasentley supprised when I received a email telling me my phone app has been set up.

Amazing service and great website.
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Review by confirmed purchaser

A company that delivers 5 star service

I have just changed to Freestart after a cold call from them.
Usually I ignore that type of call but the very pleasant young lady caught me on a good day!
She explained what Freestart could do and, to be honest, I didn't believe I would receive everything she mentioned. I was disillusioned with my previous provider as I had not had human contact at all in three years.
Kayleigh Lord set my initial system up and was very helpful. After that I assumed I would be on my own...but no
Freestart have shocked me with their attention to detail and their willingness to help.
Claire Thornton, in support, has been tremendous. She just called to see how I was getting on and ended up spending nearly an hour setting up my link to Facebook, going through a few questions, laughing (important) and generally being very very helpful, knowledgeable and friendly.
The funny thing is that the Freestart software is so easy to use compared to my last provider that I don't need as much personal help. However it's great to have a company that really want to help you succeed.
To sum up in one word.
Impressed
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Review by confirmed purchaser

Matthew Nancollas was very helpful!

I was served by Matthew Nancollas.

He was very helpful and helped me to solve problems which I did not have a clue about.

10/10
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Review by confirmed purchaser

Professional and friendly.

I am a complete novice at setting up a web site and whilst I don't pretend it's easy I have been offered good advice in a friendly, knowledgeable way. I'm still in the very early stages and they are in constant contact with me.
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Review by confirmed purchaser

Decent treatment received from a member of stuff called Stu

Overall I find Freestart to be useful most times but, as a long term customer I would expect some free gestures from time to time ie. with regards to your cookie scenario I realised its possible to download it free of charge but yet again you are asking for £25 to do so. I normally pay for two websites plus facebook so, that is my only concern for now. Overall, nice and polite customer service.
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Review by confirmed purchaser

I have renewed my subscription with Freestart for the 11th year running

I have renewed my subscription with Freestart for the 11th year running. I created my website with Freestart in December 2003 and ever since I have found the staff very helpful and friendly. I think it is very good value for money so would recommend it to anyone that is a beginner in this field and does not know anything about websites because it makes creating a website very easy indeed.
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Review by confirmed purchaser

love our app, very helpful service.

Freestart have been a pleasure to work with. customer service is great and its so easy to set up. I'd defiantly recommend them.
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Review by confirmed purchaser

Superb

What a wonderful product with great value for money and superb service!
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Review by confirmed purchaser

So pleased from start to finish... Excellent service 😃

I am happy to recommend this company. Very rare these days to receive excellent customer service.I have been very impressed!
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Review by confirmed purchaser

Helpful, friendly advice in a language i could understand

Brilliant app at an affordable price and i was just left to get on with it. Clare very efficiently and patiently talked me through all the app's properties and i look forward to getting started to generate more business. Tank you.
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Good for the money

Having read some of the reviews here, I feel I should give you my opinion of Freestart.
Firstly, let it be known that I am no longer a client of Freestart but left simply because I required a more bespoke website and felt that even though I had been with Freestart for over 12 years, my website was somewhat limited for what I wanted to do with it, so left for a more SEO based company.
I only ever had one problem with them and that was the Facebook/Beugle site, which for some reason didn't actually work very well, as in people couldn't see it!!
Having informed Freestart, the contract was cancelled with no problem whatsoever.
I had calls from them probably about twice a year, once to renew the contract and usually a courtesy call at some time, to check everything was ok.
For the money they charge, I don't think you could do much better for the packages they offer. I was more than happy with them for the 12 years I was with them and NO, this isn't a fake review, feel free to contact me via my non Freestart website at www.splaudioservices.co.uk
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Review by confirmed purchaser

Total and utter professional service

Just had my website constructed by free start, what can I say??, totally satisfied from start to finish, service and customer support are second to none. The guy who did mine is called Andrew Cantwell, ask for him if you want probably the best customer service that I have ever had, this guy goes the extra mile and goes out of his way to ensure that you understand your website from start to finish. My only regret us that this guy can't tattoo, lol as I would deffo be headhunting him for my business, thankyou Andy for everything you have done for us at Wigan Ink, we will continue to sing your praises and spread the word of the awesome service you provide. Xx
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Review by confirmed purchaser

Great easy to use APPS with great service

I have just purchased x2 mobile APPS and both APPS are running (within 3 working days) Very happy with the service so far. Can't wait to start sending our APPS to our customers to help promote our business.
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Review by confirmed purchaser

Friendly Professional Service and Beautiful Websites

I transferred away from another website company because I was not happy with the standard style of website. In my line of business I have to portray professionalism. I am delighted with the professional service this company has given me and even more delighted with my sales figures which have increased since I have had a website with them. Keep up the good work.
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Review by confirmed purchaser

Brilliant Company !!

I cannot fault this company, they are so helpful. They had my website set up instantly and I still receive phone calls off them, just to see if they can help me with anything else. I was not computer literate at the start, but they talked me through everything . This website is so easy to maintain,.. amazing !!. I now look at my website with pride.
I would strongly recommend this company to others,.. which I have done already.
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Review by confirmed purchaser

Dependable and experinced at delivering a top class product

I found the whole experience very productive from start to finish.
Without much input from myself they delivered a top class product.

I was totally amazed at the delivered product in quick time and at a very reasonable price for the work involved.

I have no hesitation in recommending them to anybody that wants help moving their business forward with technological input from them.

Fantastic.
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Brilliant service with excellent support and communication.

Andrew Cantwell has been absolutely brilliant in helping me to set up a professional and user-friendly website (www.obbekjaerspeppermint.co.uk). Being website-ignorant, I needed a lot of help and explanation. But Andrew did loads of stuff in his own time to take the load off me. He doesn't presume I'm as knowledgeable as he is and is willing to talk me through anything I can't deal with independently. I can't believe the time he has spent on it in view of the cost. And the ongoing attention to the site to get it onto page 1 of Google and Bing searches has been brilliant.
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Review by confirmed purchaser

Great customer service

Claire has been helping me with our new website. She has been friendly, efficient, professional and so helpful. The telephone tutorial she gave me on how to use the control panel was super - I would have been really struggling without it. Thank you Claire!
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Completely Shocking, Money Stolen Without Warning - Struggle For Refund

Should be 0 stars but no option for that.

Took money from business debit card without warning and when questioned was told you bought a 2 year contract. I definately did not !!!

Please read through the other reviews on trust pilot. I am not the only person who has fallen foul to this "scam"

Check out there offices in Lord St Wigan. Run from a lock up office above an Italian restaurant !! http://goo.gl/maps/3wLKd
Freestart PLC

Reply from Freestart PLC

Hi
We have sent this client a renewal notice 4 weeks ago, at which point they would have the option to contact us and cancel, which as far as I can see was not done.

Our terms and conditions as supplied at the time of purchase do state a two year contract, we have however now changed this for renewals and new sales from February 1 2013, please see our terms and conditions http://www.freestart.com/content/legal.php/terms_and_conditions/?k=:50:: section 2.

We are sorry this client is upset, and if they had contacted us earlier we would have been able to assist more, but unfortunately this was not the case.

Freestart plc
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Review by confirmed purchaser

Helpful and Happy!

Someone always available at the end of the phone, cheerful. polite and knowledgeable staff.

Freestart PLC Details

Support

We offer a UK based support of all our products, you can contact support by phone 08447742974 or email at support@freestart.com. Our dedicated team will be happy to help and assist you get up and going, getting the most from the world wide web.

About this company

Website Builder - Freestart empowering you to build your website anytime, anywhere and from any computer

Visit Freestart plc

Contact information

Call us on: 08447747777
We live here: Andrew House, Lord Street
WN1 2BN Wigan
United Kingdom

Category

Freestart plc is ranked 25 out of 39 in the category Webdesign

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