Freestart plc reviews

Freestart plc reviews

Good
7.8
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
81 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

An excellent product and very professional service

I think it's a great way to start a professional website at very low cost. It is easy to use and every help offered by patient knowledgeable staff, I have found them to be friendly and very trustworthy people to deal with and lots of backup help available. It's just wonderful and I would definitely recommend to any one wanting to start an online store.
Brilliant
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

ABSOLUTELY FANTASTIC HELP

I am a complete beginner with website design. The help that I have received has been outstanding - nothing is too much trouble! Plain English! Understanding! And patience!!! Call backs when promised! I can't rate the help I have received so far high enough! Brilliant - many thanks Clare x
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

All the help i needed to create the perfect website for my business.

The conversation between me & Claire ( the Freestart representative) was all said in plain English with no technical jargon , we both understood each other so we could achieve the best results for my website. Straight forward no nonsense support that I wanted, & the results are great. Very happy customer & would recommend anybody who needs help in getting the best out of there website.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent Service

I have been dealing with freestart for a number of years now and have been extremely impressed with the service and support I have been given.

Staff are always very helpful and polite. The products offered are constantly being updated with new features.
Any additional 'addons' which are purchased related are very competitively priced.

5* from me.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

The templates provided are inappropriate for building a website for professional practices.

When complained of mis-selling, directed to clunky "premier-site" that appears to be in the development stage with impossibly awkward tools.
Freestart PLC

Reply from Freestart PLC

This client has been with us since 6/2/2013, and has been offered various products above and beyond the basic system, which for the price paid has a lot of features not included in many of the other starter sites available on the internet.

We are sorry this client is unhappy with the designs, of which there are 100's to choose from, and we have enabled our latest theme designer add-on free of charge so the client can have more control.

We are of course always happy to listen to our clients feedback, and where possible and within the limits of viability offer solutions, and we are sorry in this case we have not been able to do this for this client, despite our best attempts.

With regard to the miss-selling I have no indication on our system of why we have miss-sold and I can only think they expected more for the money paid.

Alan Laithwaite
General Manager
Freestart plc
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good service, some hidden costs but generally good value

We have been using Freestart for our webiste for some time now and in that time I am very pleased with the product and service provided.

The website is designed to your specifications with custom banners and colour schemes and the customer service department are brilliant at guiding you through the setup.
The control panel is very easy to use and although would probably limit someone with in depth knowledge of web design is a very powerful tool and ideal for people who are not so experienced.

The package seems very good value when you first speak a sales advisor (and it is), but there are LOTS of extras that are offered as you build and expand your site.
Some of these small design changes I do believe should not be charged for, and this is why I have rated 4 stars rather than 5, but most of the extras offered I consider to be good value for money.
In particular I am very pleased with the SEO (search engine optimisation) provided which has made considerable improvements to our Google position for a large number of our target keywords.

Overall I am happy with Freestart and will continue to use and recommend them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Second to none.Customer service is spot on, they go out of there way to help you.

It has been a pleasure to work with a company that really does have your best interest at heart. They want you to get maximum benefits out of your web site, and help in every way they can to you make it exactly how you want it. If your a total dummy (like me)
they talk you through step by step so you totally understand how to edit your site. And tell you what your doing wrong. Patience of saints.
Quality company without a doubt.
I thank all the staff that has and are still helping me achieve the best website i could want. Thanks Guys its a pleasure to work with you. Also the cost was such good value for money and as much back up as you need. We are totally sold
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Helpful, reasonably priced, and a base for a successful website, what more do you need?

Freestart are a company I chose after not wanting to spend much to create a website, however our company has 2 both with Freestart, we find the company helpful, but if you want your website to be successful you can't be afraid to put some work and effort in yourself! They do not supply you with a million pounds earning website overnight, they supply you the foundations on which to make one, with a value for money service, I'm a happy customer
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

easy as 123

everything was up and running in days
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Value for money but not a freestart!

We find these people give good value fior money and good technical advice
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Expectations Managed

I have been a customer of Freestart for 13 years which is a recommendation in itself. The staff - both Administration and Technical Support are always on hand to give you help and advice and guide you through any problems you may encounter. Nothing is too much trouble. Customer Service is excellent A to Z from the start of the telephone call.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

App along to get your business onto their mobile phone.

First approached with this idea I could send to my customers an App for their mobile phone, this came across with no pressure from the sales team which make a change, I have found Freestart hassle free easy to work with, and nothing seems to be too much trouble.
After sales was great and I found their help line very helpful, this makes an easy product too use and well recommended, it only needs me to do some more work on this idea and away we go.
Battlefield Sports NW Ltd
www.battlefieldsports.net
Duncan Bell MD
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

freestart is simply the best,better than all the rest

In this current econimic climate you need good advertising at affordable rates. Freestart staff tick all the boxes in guiding me to help my business appear first on all the major search engines under B&B resulting in lots of customer enquires and a busy season. If I have any issues to discuss the staff are very helpful and patient and return calls to suit my time table. I have tried a number of other marketing copanies and always return to Freestart because they put the customer first. Thanks to everyone in Freestart
regards
Bernie
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Listened and Helped came up with the goods-good back up staff

my new Website www.cosmeticpoetry.com is now nearly ready the staff
have helped me and i can reccomend this company. Just hope my little venture
bears fruit, looks good so far.
Time will tell regards David Hearne
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I will recommend Freestart to anyone wanting a web site.

Freestart was recommended by a friend as its a very easy process. Myself I have a very limited understanding of computers and web sites but have managed to build an e commerce site with ease. Any problems I did have were resolved with a quick call to the technical support team, who were happy to guide me through anything I wanted to do with easy understandable directions.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

A VERY PROFESSIONAL AND KNOWLEGEABLE SERVICE

i've been with Freestart for a number of years now and i never have any problems with either my Website or my emails. anytime i have needed to contact them with any technical questions things like how to make alterations to my Website, add pictures etc, they have been quick to respond and given me precise and accurate information.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Perfect response

When I called I had a gentleman named Matthew Nancollas, he was so helpful and explained easily the steps I needed to take to set up my site for vouchers, and the buegle store on Facebook. At one point we got cut off but at least he took time out to call me back to make sure everything was alright.

I would like to say a big thank you to Matthew and if the rest of your staff are anything like him then you have a great team.

Very happy customer
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Second review of Freestart

As stated in a previous review, which I've chosen to withdraw, I've been a customer of Freestart PLC for about 8yrs and had always been satisfied with the service until a recent problem arose. However, the complaints I had have been listened to and an agreement has been reached about the work carried out on my website.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Friendly advice and help when I need it

If you want a website that you can update yourself and make it your own goto Freestart. I got them to do my website five years ago and they have been true to their word.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Knowledgable, helpful and quick responses to my needs

I have used Freestart plc for nearly 20 years and always found them to be helpful and willing to assist with ideas relating to our websites and document hosting sites.
The response from the support and sales teams has been first rate.
Based on my experience I would highly recommend them.

Ian McCartney
Director
MCTS Ltd

Freestart PLC Details

Support

We offer a UK based support of all our products, you can contact support by phone 08447742974 or email at support@freestart.com. Our dedicated team will be happy to help and assist you get up and going, getting the most from the world wide web.

About this company

Website Builder - Freestart empowering you to build your website anytime, anywhere and from any computer

Visit Freestart plc

Contact information

Call us on: 08447747777
We live here: Andrew House, Lord Street
WN1 2BN Wigan
United Kingdom

Category

Freestart plc is ranked 26 out of 39 in the category Webdesign

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.