I am a loyal French Connection fan and have always enjoyed their fashion forward lines. Recently, I was a bit disappointed in the fabric quality on a recent website purchase. I ordered 4 articles of clothing, and I was disappointed with two of the articles. The fabric was quite thin, and the colors were not as vibrant as how the website depicted them. This was a first for me - I have always thought that French Connection quality was superior to other competitor brands. I will continue to shop French Connection, but only in their bricks and mortar stores!
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It was first time that I ordered online from French Connection. It was end of season sale going on and I ordered for store collection as their postage cost was more than £4.00 and I cannot afford to spend so much for 3-5 working days delivery. When I ordered online, I was happy to see the collection and the website. Everything went smoothly and when we reached the store, we were given our order and they asked if we wanted to try and if it doesn't fit or we don't like, they will refund. Still we didn't try as we are daily customers of FCUK and we know their size policy. So, things went smoothly and perfectly. No issues
Rude, disinterested staff, that don't know the products they are selling. I payed a visit to the Covent Garden/Long Acre branch today. After I asked for a jumper I seen on the window (the new one with the big F), I was told (by a girl at first) that they were brand new and still in the stock room and that a colleague would fetch me one, only to be told about 10 minutes later (this time by a guy she passed this on to) that they were all gone ! So do they do warehouse sales now? Do customers buy straight out of the boxes in their warehouse? And the shop assistant did NOT check the stockroom, he was chatting to a client all along! He just couldn't be bothered and told me they ran out. Not very clever, as they cannot have ran out if they never hit the shop floor... Ridiculous. I just left and will NEVER go there again ! I would have thought that for a company that recently hit the headlines as they are losing profit, the shop assistants would have a better attitude... but looks like they don't... it's just another job I guess...
I spent £115 on a bodycon dress, wore it once and now its ripped everywhere! Wrote to Customer Service and because I can't find my receipt (despite it having French connection labels) refused to do anything about it..TERRIBLE!!
Ordered some items on next day - they arrived as promised.
They weren't suitable so returned them to the post office and within a day, had an email saying they had received the goods, the day after another telling me they would be refunding me. They even refunded the postal charge!