Fringes Rugs reviews

Fringes Rugs reviews

Good
8.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
157 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

A lovely rug and excellent service. Thank you

I am so impressed with the service I have received from Fringes - the rug I ordered wasnt one of the most expensive on their website but I received first class personal service. I would definitely recommend this company.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Amazing service and customer care!

I can whole heartedly recommend Fringes rugs. I spent a long time on-line looking for the perfect rug and reading all the reviews on loads of different sites before settling with Fringes. I ordered this rug on Sat and emailed the company to ask fi there was any possibility of it being with me sooner than the 10 days leeway it stated (due to family and friends visiting and this rug being the final finishing touch to our new living room). I had a fast reply back from Brett at Fringes who told me that he had contacted his dispatch team and was told thta it would very likely be delivered the following Friday :) Friday came and so did the rug (delivered by TNT). The rug itself is amazing quality, I am thrilled with it. I had a bad experience with another rug I had ordered, whereas when it arrived it looked nothing like the photo on-line and the quality did not match the description. This was very disappointing, and worrying that I may not have been able to find and have another rug delivered in time for this Saturday gone. Fringes solved all that! I found the rug of my dreams and had it the day I was hoping. The rug was also stain-guarded free of charge :) Brett was very efficient and courteous with email updates and kept me informed all the way. I would use Fringes again - I 100% recommend them as a company. Superb goods and prices!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great Service and a Great Shaggy Rug!

The rug has a thick pile and is really striking
looks great feels great and is great.
the service was as described and the delivery was on time
Many thanks for giving my room the wow factor!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

One happy husband.

The wife is delighted with the quality of the the round rug, the size and the colours are perfect. Very quick delivery.
Thank you.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

An all round good service offering good value for money.

Having ordered two rugs on two separate occasions we are delighted with the quality, service given and value for money so have now ordered a custom made rug with confidence. One slight problem was that the second rug was delivered to our home when we had requested it to be delivered to our business address but luckily we were in so no harm done.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

good price excellent service

The sales representative was incredibly helpful and so I was able to purchase my rug quickly and confidently knowing that it was in stock and would be delivered in the timescale I needed.
It has since then arrived on the day as requested and is beautiful, looks amazing all at a very competitive price. Really couldn't ask for more than that and have already ordered another rug from them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

easy shopping with you but after sales is rubbish

Have not received the rug and despite several messages and emails sent no one has got back to me about where my rug is and when it will be delivered. Not happy.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quick, easy and lovely products!

Your website is easy to navigate, and you have an extensive product range and I cannot fault the quality of the rug delivered or the delivery arrangements. My only criticism is that the images on your site do not show the colours and texture of the rugs in enough accurate detail.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

They have a 'FLAIR' for it (scots for floor)

Website gave good selection of rugs and was easy to navigate. The on-line ordering process was easy as well. The only problem was the delay in delivery (allegedly due to delay in receiving rugs from manufacturer) - I had to 'phone a couple of times to find out what was happening - the second time Adrian called me by name as he recognised my voice. They emailed to say rug was despatched and when to expect delivery and rug was delivered on given date. Delighted with the rug.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Still nor received Rug.

What can I say about the Fringe Rug that I have ordered when it hasn't been delivered yet???
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Carpets

We have unpacked the carpets today. The delivery from the UK to Austria
was super fast.
Top commodity. Very recommendable seller.
Thank you.
Greetings from Austria.
Evelyn Novy
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Order not received yet

You've sent me a link to do a review but I haven't received my rug yet so there is not a whole lot to say...
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

They offer the opportunity to have rug custom made to your exact dimension, great service.

I was really impressed with the amount of choice and the fast efficient service. Being asked if I wanted a custom size within certain parameters was very surprising and I would certainly use them again if I wanted a rug to fit a specific area.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Colours not as bright as expected

If I had bought it locally I would return rug. Disappointed with the colours. I am only keeping because there is a charge to return and do not want to waste any more money.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

First time i used this site...... why did i wait so long

I saw the site, and thought the price of the sisal rugs were too good to be true..... How wrong i was, top quality rug, prompt delivery:-) I'm a very satisfied customer, and would highly recommend Fringes Rugs to anyone who asked me :-) Thanks for upgrading my living room!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Beautiful rug, great customer service

Am just delighted with my Xian rug. Was v anxious making such a large purchase online & so sent many queries (all of which were answered promptly- this was not the case with many of the other rug companies I contacted) before finally deciding to make the purchase. The rug arrived on time and I just love it!
Would highly recommend fringesrugs & would definitely buy from them again!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Rugs'R'Us!

Very pleased with my new rug, which arrived today as promised, and impressed by email follow-ups since I placed my order a week ago .... only slight quibble I would have is that it's just a little "shaggier" than I expected from the online picture - but not a problem at all - it looks good in my small sitting room, and my new coffee table is very happy to be placed on top of it! The colour is exactly what I wanted, and it feels good under my toes too, so all in all a great success ... should just say that I was recommended to Fringes Rugs by my daughter, who has also recently purchased a rug and is thrilled! So two happy customers, and I would definitely recommend anyone looking for a rug to look at this company first - the choice is simply amazing!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very poor.

payment was taken for our orderthen 2 weeks later i received a phone call to say the rug had been discontinued and my money would be refunded. Why accept the order in the first place and why take my payment if the rug has been discontinued. Worst still I've just checked my statement and I haven't even had my refund yet.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

My dreams of finding a beautiful rug with a low budget but amazing quality and service have been answered thank you.

So here i am a single mother with a 2 year old currently not working trying to make this house look like a home. I was looking over all the normal retail sites trying to find a rug that i liked within my extremely low budget. I even tried ebay even though the thought of something new for a change was what i had in mind. I came across fringes rugs and to be honest the thought that first came to mind was that the site looked very professional and i thought it would be another site offering amazing prices but when i actually go to look the cheapest is about £600, this was NOT the case. they offer everything, i mean EVERYTHING. I found the most amazing rug well within my budget plus free delivery it was like Christmas for me , so easy to order i had been following the tracking for the delivery in anticipation and it finally arrived this afternoon. its incredible everything i wanted . i will recommend you to everyone i know especially all the mums at baby group. thank you again x
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Brilliant !!

Excellent communication and service, great price and a lovely rug.
I will certainly recommend, and buy again from this company.
DELIGHTED. *****

Fringes Rugs Ltd

Why buy from us

30 Day No-Hassle Returns Policy To help you with your online shopping, items bought from Fringes Rugs can be returned up to 30 days from date of dispatch for a full no-hassle refund or exchange. Shop With Us With Confidence We are authorised retailers of many designer and exclusive manufactured rugs both on our website and in our showroom so you can rest assured that you will be getting a high quality product with the full manufacturer's guarantee, supported by our own comprehensive after-sales service. Reasons For Using Us Trading online since 2005. We have one of the largest showrooms in the UK supplying floor solutions since 1992. Secure online credit card processing. Fringes Rugs is an ISIS accredited retailer and verified as an ISIS compliant website. Your rug is fully prepared prior to despatch. Next day delivery available on all orders once prepared. Free delivery on all orders within mainland UK.

About Fringes Rugs

Fringes Rugs have been trading within the rug industry for over 20 years. Our showroom is the largest showroom in the Southwest with over 2000 rugs in stock. With our walls bursting at the seams we decided it was time to expand our horizons and move with the times. Thus, our website was born. Painstaking hours, tumbles and falls have brought us to where we are today. To think that just 15 years ago we were bringing the best quality rugs to Devon and now we're sending them to our customers all around the world.

Visit Fringes Rugs

Contact details

Call us on: 01752 342097
We live here: Unit A-C, Strode rd, Plympton
PL7 4AY Plymouth
United Kingdom

Our Promise

100% satisfaction or your money back!

All our rugs are prepared prior to dispatch guaranteeing that your rug will arrive in perfeect condition. If for any reason you're not completely satisfied with your purchase you can have a full refund.

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.