I am thrilled with the rug. It is the perfect size and colour for my daughters room and is soft and verycomfortable. My only complaint was the lack of customer service. My credit card was charged straight away but my rug was not delivered for weeks. When I called to ask where my rug was, the guy told me he would ring me back and never did! so I needed to call back 2 days later and spoke with the manager who was very pleasant but told me that there was further delays and it would be another 2 weeks for my rug to be shipped. I was happy to wait- it was not a rush- but I wish that someone had proactively called me to let me know about delivery and delays.
Good products - look nice in my house. The custom rug was a real (nice) surprise - so we could get it to fit (perfectly) in the room.
We were sent the wrong rug initially but the process of getting it changed was very easy and the staff were really friendly and helpful.
This is not the first time I have bought a rug. But the first time I bought a rug and was delighted with the prompt service I received. Even as the Olympics are in full swing I received my carpet within 48 hours.
What a pleasure.
the buying process was smooth. but they delivered 4 to 5 weeks later than promised, in spite of having made a point that i needed the rug on the date they promised.
the rug is ok and according to specs, though. so the product was good quality.
We are realy pleased with this fantastic purchase.The rug is beautiful to look at and to walk on. Everyone that has seen it has commented on it. The order was placed easily,and delivery was on time.Would recommend this rug and this company to anyone.
I ordered two quite expensive rugs - the quality is fantastic and service was outstanding. Pretty quick delivery. All my pre-purchase questions were answered by e-mail promptly. I recommend Fringesrugs!
We wanted an unusual rug for a room. We had recently bought a stone owl which sits outside so when we saw an advert for a rug with an Owl pattern woven in, it captured our imagination. I ordered the rug on line, it is now inplace and looks fantastic. I am so impressed with the quality of the rug and the prompt and good delivery we had. I have seen another rug also with an owl pattern I am considering ordering this also.
Ordered a circular rug which was cut from a larger one, perfect finish on a quality piece of floor covering. Delivered on time and was protected by heavy plastic covering. In all it was a very easy transaction and would certainly shop here again.
found it difficult to find 2 rugs the size we wanted and matching our colour scheme. These met our requirements perfectly, were reasonably priced, have been hard wearing. Delivery was on time.
I was very impressed with the whole experience of buying my rug from Fringesrugs. The rug was exactly as described, arrived very quickly and was stainguarded free of charge!
The rug was expensive,but the quality did not live up to the price.
The pile flattened in the one corner from the first day of use, this also shows up that the edge was not cut at all straight. There is a wonky edge for a distance of a ' foot' in length.
My experience with Fringesrugs was excellent and I would highly recommend this company to family, friends and anyone else in search of carpets and rugs. The company offers a great variety of quality stock at competitve prices and they go the extra mile to ensure client satisfaction.
Lovely rug but took their time in delivering. After placing my order I waited 3 weeks and still hadn't had a confirmation email or any indication of when my delivery would be. I called them and mentioned this and the guy on the phone said 'oh it's sitting here next to me, shall I send it out?" Er yes, obviously!
Rug arrived fine well packaged and as I said is really lovely, but can't help wondering how long it would have continued to 'sit there' if I hadn't phoned.
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All our rugs are prepared prior to dispatch guaranteeing that your rug will arrive in perfeect condition. If for any reason you're not completely satisfied with your purchase you can have a full refund.