Turnaround time was very impressive. I also appreciated the fact that trouble was taken to inform me by both email and phone that the rug had been despatched. The rug was well wrapped up so had it been raining when it was delivered, it would have been well protected. The rug itself is lovely and brings colour to the room. The only trouble is the dog has taken a liking to it so we can't fully appreciate the pattern!
We wanted a particular rug to match the remaining furniture in the room. It's difficult to make a decision on the net when you can't directly see what you are buying. However, what we got nearly matches our original requirement- although the colours are not quite as we expected - more yellow than beige.
However we are pleased with the purchase and also with the good service we were given both on the web, by phone and with delivery. Thank you.
After searching department stores and high streets for the past two years for two matching rugs in two different sizes, we had more or less given up having been let down yet again by a local carpet store. Last weekend I took to searching the internet and fell upon FrithRugs. What a find ! They had the rugs I was looking for both in colour and size. I ordered on Sunday evening and by Tuesday afternoon the rugs had been delivered - well they would have been had my door bell been working. No worries, they were re delivered by 10 am the following day and look perfect in my lounge.
I had an e mail confirmation of my order and a voicemail confirming the day the rugs would be delivered.
Fanastic service - well done Would certainly recommend Frith Rugs !!
We've purchased two rugs in the last week. The quality is second to none and the delivery and service are exceptional. We will certainly be buying more over the next month as the rugs are turning a large house into a wonderful home.
I will certainly be recommending this organisation to all of my family and friends.
It is a difficult decision to buy a rug on line when you cannot see it but FrithRugs made the process easy. The photos were clear and their communication excellent. I would certainly buy from them again
From first contact at he Swindon store where we purchased a beautiful large Kundoz Afghan to the subsequent two on line purchases facilitated by Paul in Bodelwyddan - cannot be faulted. Similarly, the delivery and service from Cannock equally excellent
Helpful, positive, engaged - three wonderful rugs purchased - a matching trio
So - purchased rug on a Sunday - purchased on line anger the following Sunday - delivered on the Tuesday, purchased another on he Wednesday of the same week - delivered the very next day
We shall return!
From the start it was easy to place my order on line. I was contacted b y both Friths and TNT (the shippers) to say the parcel had been collected and it then arrived the next day. No problems. Would recommend them to anyone.
EXCELLENT SERVICE AND EXCEPTIONAL DELIVERY SPEED
A PLEASURE TO DO BUSINESS WITH.
RUG IS FANTASTIC
Do what they do very well. No issues.
I was very satisfied with the prompt service ,both on the telephone and in the web site design. The rugs were well packed, and the quality was what you expect from deep pile chinese rugs which last for decades.
Having purchased previously in store and been totslly satisfied with the face to face experience I pleased that the online experience just as good and was completely satisfied with processing and next day delivery of my goods.
I was very impressed with the whole purchase experience. My wife is delighted with the product.
The web site was easy to navigate, I easily found the rug I was looking for and even received a courtesy call from the company to confirm the order This is the 5th rug I have purchased from Frith's and I would always recommend them.
On-line ordering was easy and it was nice to get a follow-up phone call confirming everything was okay and that the rug would be delivered on the Monday (I'd ordered late Thursday). Rug arrived well wrapped and looks great.
I was absolutley delighted with the service provided by Frith Rugs. The Customer Service was second to none with full updates about my order. Interestingly I ordered the rug at lunchtime on Wednesday and it was delivered at approximately 10.30 am the next day.
I cannot praise you enough and have told my colleagues at work how impressed I have been!
I got my sheepskins from Frith Rugs having searched on Google for them.
The Quality is excellent as you can see and they are huge, probably because
Australian sheep are bigger than ours. Ha ha!. They deliver really quickly and
the customer service is impeccable. Highly recommend them.
I've just received my gorgeous rug from FirthRugs. Their service is excellent. I ordered online on Sunday and received it on Tuesday morning at 9am. I got a phone call off Paul f rom FirthRugs, Bodelwyddan on Monday to remind me that my rug was coming the next day.
The Frith website is well organised and easy to follow. It`s particularly useful for ordering and for the fact that you can have a made to measure rug. Email queries are quickly dealt with and service to customers is obviously high on Frith`s agenda.
I have clicked the rating for 4 stars, as our rug is not yet due for delivery.
If the rug comes as scheduled, then a further star would be appropriate.
I especially like the friendly personal telephone call regarding the order I had made and again when the delivery was due.
Friendly, helpful staff at the end of the telephone - easy ordering on line and next day delivery. Sadly I had to return the rug I ordered because the colours were different to how they looked on my screen - so it is worth taking up the offer of having photos sent to you before you make your final decision. However, the return service FrithRugs offer their customers is second to none. You can post the rug back yourself if you wish - I chose to have the rug collected from my home on a day to suit me for £15.00 and then I received a full refund the next day minus the £15.00. I would recommend this company to anyone.
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