Complete crooks. I ordered a camera for £700, and cancelled the order ten days later when it had still not appeared. It's now a month on, and 'Jeff' who answers the phone tells me a refund was made - which is not the case. No goods, no communication, nor refund. Just opened a dispute through PayPal. I can't believe these crooks are allowed to continue trading.
Froomoo: Just got your reply. You need to check your records. I spoke to Paypal and they told me no refund has been made. I have reported your company to www.actionfraud.org.uk which will passed on to the police in due course.
never in my life have a company messed me around so much.
item was in stock 7th of September - Canon 600d
email came through stating 7-10 dayss delivery
after 14 days chased it, constantly fobbed off with various excuses
on the 24th of September I cancelled the order
no reply. had to ring them several times
by the 4th of October I had an email saying my refund was being processed, please allow 7-10 working days to return to your account.
on the 7th of October I had this email:
Please note, we have now received your goods back into our warehouse and a refund has been processed accordingly. Please allow 3-5 working days for this to show on your statement.
It's now been 10 working days, I've rang them every few days to make sure my refund is still 'being processed' - guess what; it's the 10th working day and still no refund. Apparently it will be in my bank account by 5pm.
Hahahahah yeah RIGHT, doubt I will ever see the money again.
Ordered Lens on August 22nd and received it Sept 20th. So 4 weeks ish as opposed to 10 days.
I initially called after 10 working days to inquire why i hadn't got a tracking number and a very polite lady called Gemma said she'd chase it up for me and call me back. As promised she did call me back later that afternoon saying that it wouldn't be dispatched until the following week at the earliest. She asked if i would like to keep the order to which i said yes. She said to call again if i hadn't heard anything but after reading some of these reviews i kinda expected a bit of a wait so didn't call back.
Anyway, eventually received a DHL tracking number and once it was picked up in Hong Kong it arrived very quickly. I did have to pay an import/VAT charge of £7 ish but i think this was levied by DHL themselves unfairly and not the fault of Froomoo as the invoice indicated that no taxes were due. Anyway for the cost saving and being anxious to get my lens i just payed it.
Yes the wait was long and add into that the expectation of 10 days i can see why so many people are mad. But the 200-300 pound saving i made on the lens means i can forgive this for the most part. I reckon it is probably one dude in HK dealing with an awful lot of orders so things move slowly. If they were a little bit more transparent/realistic about delivery times i think they would do a great deal towards improving their reputation/rating. But from my experience they are not a scam as some people have suggested.
order Samsung NX100 camera on 2nd June 2011 from Froomoo.com and my Paypal payment went to B4U Telecom. For almost 4 weeks, I was told, the item is being delivered but the delivery is delayed from the warehouse. Around August 1st week, I cancelled my order and asked for a refund, and till the date I havent got it. If you mail them you dont get a reply and If you call them they just tell you they will check and payment will be made. I am now tired of calling them. Cant go to Paypal, because paypal deals with fraud cases for transactions within 45 days. I believe I have lost my money and wont get it back. It seems to be a cheat company running a scam. I am trying to see, whether there is any consumer body I can put a complain against such a Fraud company.
Please, please, dont experiment and AVOID any transaction with this company. Froomoo.com and B4U Telecom should be ashamed of cheating people of their hard earned money like this. I will post this in every forum possible to save the consumers.
I ordered an android phone on the 10th July and my £300 was taken almost straight away from my bank, and I received an email saying my order would take between 7 - 10 days and I would receive a tracking number. After about 9 days I started to send emails and they kept telling me they would escalate/chase my order, and that they would hopefully send me an email the next day 'hopefully' with tracking information. Needless to say it did not arrive. My 3rd and 4th emails were ignored.
On the 3rd of August I decided to open a dispute with PayPal and a couple of days later I received an email saying my order was on it's way and they gave me a tracking number. At last I thought; how wrong was I. Using the tracking number they gave me I tacked it on the DHL website and all it kept saying was 'Shipment Information Received'. After 5 days of this I emailed DHL and asked them if this meant they physically had my parcel, and guess what, they didn't. They said "they had been notified electronically of the shipment to be sent, but the sender has not yet passed the shipment to DHL for transportation and delivery" So they blatantly lied saying my order had been shipped.
Avoid this company like the plague. I wish I had looked at these reviews before I decided to deal with them.
I now wait on the decision from PayPal about a refund. Fingers crossed.
I purchased a mobile from Froomoo. It was not a pleasant experience. They took the money quickly enough but after a week I had recieved no confirmation e-mail. I e-mailed them and asked for an update and I too got the "we have been very busy and are experiencing problems" reply. After 3 weeks I phoned them and was initially told that my item had been "lost" and I would get a refund and then that "they had made a mistake and I would get the item within a week. I have to say, I did ge the item a week later, but I suspect that is because it was purchased through the company and not as an individual. I am still not convinced that his company has not got some sort of scam going, but I cannot pove it, so it is just a gut feeling. For the saving involved, with hindsight I would have gone with another company.
I agree with everything others have said here. If I could turn back the clock I would have bought from the high street. I did receive my order after a long long wait, even though I had cancelled it and had to return it, and I did eventually get a refund, but it was a time consuming, stressful and frustrating experience. From order, cancellation and refund it took 49 days.
Please report any experiences of fraud here:
It's over two months since froomoo took £475 off me and absolutely nothing. Now pursuing via the bank, but if everyone reports them hopefully the police will also take action. The online form is a bit long, but hopefully it will be worth it!
Further to the above post I am now over the 12 working days refund time as stated on froomoo.com’s terms and conditions and still no refund received…..i have now made more phone calls to them and have had more empty promises received from the froomoo staff … no explanation for this entire debacle….. now pursuing credit card company for a refund……..in case anyone is interested in writing to complain to them if they too have been stung by this sham of a company, the address of the parent company that takes the payments is
B4U Telecom Ltd 95 Broad Street
Company Registration Number: 3469971
Froomoo.com is just a trading name!
Stay away from this company if you dont want to loose your hard earned money!!!
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