Very very slow delivery for £9 postage fee. Ordered Saturday morning received Friday afternoon. Quality of the frozen food is the same as anywhere else so not worth the £9 which actually made it more expensive that the others. Anyway got my food but won't use again. Not because they were awful but just because there are far better available.
Items arrived in perfect condition, dry ice still fresh all items completely frozen solid. Excellent service , selection of products and great prices. Will defiantly use again. Great communication example when goods are dispatched ect.
I have used this company on two occasions and both times have been perfectly satisfied, for once a no hassle delivery service which arrives precisely when it means to [as Gandalf would put it]. No reservations at all about recommending Frozen Reptile to anyone. First class service!
The website was very easy to navigate, it was very clear what was in stock and was not. The choice of dispatch date was very handy. Received several email/txt from delivery service and the item arrived within the specified hour slot txt to me the morning of delivery. The rats were extremely well packaged and totally frozen upon arrival. This is not the first and definately will not be the last time I use them.
I have placed a number of orders recently. The quality of the items is excellent. The delivery service is very good, with very accurate delivery schedules that are texted to me. I had one issue with one of the items I ordered, it was dealt with very promptly and with very good communication. I would recommend this company to anyone based on the service that I have had received.
First time ordering from Frozen Reptile and certainly won't be my last. Everything I ordered came well packed and of excellent quality. Most importantly it was still frozen when it reached me. Easy to navigate website, with very reasonable prices.
Our newly acquired Harris Hawk has now received two deliveries of frozen food from this company.
The food arrived in perfect condition, on the due date and was high quality ( I have to take the bird's opinion on that because I obviously haven't tasted it myself )!
She's enjoying day old chicks and quail at the moment and is looking wonderful on it. She also fancied trying the duck necks so we have a bag of them in the freezer. I'm told our next delivery must include some rabbit because a girl needs variety in her life!
Happy bird & therefore happy humans.
We have no hesitation in recommending Frozen Reptile
I was hugely disappointed with the delivery i paid a lot of money for my items delivery and i was told that i would receive a text letting me know that when the product will be coming to my house an hour before so then i can prepare but i received the text 5 mins before my animals came. I was very disappointed with the lack of service which i paid for especially when dealing with frozen animals.
Placed an order on 5th Feb 2014. Couldn't pay with debit card as it kept refusing on several different cards (all had sufficient funds) so had to pay via BACS. Sent an email to say i had paid and to deliver the next day as requested. Funds went out of my account on 5th Feb but no delivery on 6th, 7th, 8th Feb. Still no delivery on 10th or 11th Feb. Called to speak to someone but just got answerphone. Left message for someone to call but alas, no one came back to me. Still waiting for order..........NOT IMPRESSED. Lost business
Was dissatisfied when. Our order arrived we counted them and ten was missing and also half off the heads and legs were dicappitated off the chicks I think more careful handling of them would be a suggestion. And also counting them Overall but good value for money May use again
I was a bit sceptical about ordering again because my first order was delivered to a business next door (who were very concerned when I told them it was frozen rats!). But the second order couldn't have been easier. Would definitely recommend.