Would not communicate with me, even though I paid for overnight delivery it just turned up 3 days later with a different courier service! Luckily someone was in to receive it or the frozen goods would have been ruined. No sign of a refund of overnight delivery!?
Service is normally excellent so I was surprised to see that the order I placed on 2nd December for next day delivery didn't arrive until 6th and there were no responses to my chase eMails.
I can't help think that this was a very unusual situation as I've always been very happy with Frozen Reptile and I suspect things will be back to normal next time.
The quality of the order and packing was excellent as always.
Found the website clear and easy to follow. Good selection of products available. After placing the order I was kept informed of the delivery status which was completely accurate and 24 hours later the order was delivered within the designated hour on the order. The order was very well packaged and still frozen. I was very pleased and would happily recommend this business to others. Thank you
Very happy with my order. Just one comment. Most of the bags had a slit, I guess from claws, so that I had to rebag most of my £200 order. Opening the box was a bit like the pied piper had just marched past!
I have used frozenreptile a few time now and the service if brilliant. Their prices are fab and have never had any issues with any orders. Would recommend them to anyone.
I was kept informed of my order from placing until delivery
One hour slot for delivery fantastic cant fault the service I will be placing all my orders with frozen reptile in future a service like this seems rare nowadays products are very reasonable too! What more could one want
IF you have no problems with your order then these are a fab company to deal with. However, if there is a problem it takes a long time to sort everything out. I ordered some rats (50) and only recieved 10. It turned out that it was a miss pick by their staff. It took 2 weeks for it to be resolved. They didn't answer emails or answer machine messages. When the delivery arrived it was in a non-discript box. The box arrived the friday morning and because there was no labels to indicate that there was frozen produce inside, it was left in our staff post room over the weekend. By the monday morning it had started to smell for obvious reasons.
Frozen Reptile's website is great and lives up to its promises. I like the fact that the food is placed against a ruler as it makes it easy to determine what your pet needs. I also like the various delivery options. I had chosen the pre-9h30 one (which meant doubling the price of each food item, but still keeping the order in line with what you would pay in a normal shop). Unfortunately, my order did not turn up before 10h30. I am working full time and was not happy about that. My request that the difference between a pre-9h30 delivery and a pre-noon delivery goes as a credit towards my next order has remained unanswered. A shame as the order arrived competently packaged and the mice were good to go to the freezer. I will still use Frozen Reptile... but be wary next time of delivery times!
I took a chance with frozen reptile having seen mixed reviews I thought I would try them - while it arrived on time part of my order was in horrendous condition - the rabbits were in disgusting condition - emaciated and filthy the poor things were skin and bone and I mean SKIN AND BONE ZERO MEAT looked like they had been starved .... I thawed them out and the skin was hanging from them - one of them had dihaorrea all over its backside and there was NO WAY I would risk feeding these to my snakes so in the bin they went which when you consider how much they cost is a total joke................will I be buying from them again ? NO !!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend these to everyone that keeps snakes
Unbelievable as Victor Meldrew would say, but for all the right reasons. Cheap, professional, gonzalis fast delivery, just after so many disaster with fining food my my snakes I cant believe this company (in the best possible way) i bought medium mice pinkies and fuzzies for my snakes, they arrived, perfectly frozen and looked fresh and healthy, well in as much as a bunch of frozen mice can lol. Really happy with this company, they cater for pretty much all my reptiles, my only complaint is that they dont do dog food too xx
All of my products arrived in good condition and were all still completely frozen upon arrival.
Products arrived, and mice seem fine. On delivery however, picked website for the fast next day delivery advertised. However although I received confirmation email stamped at 16.30 on Thursday, I was told I missed the cut off time by 1 minute and I ended up not receiving the good until the following Tuesday.
Raised issue with merchant. Simple gesture of partial refund on my delivery would have been nice?
Probably won't use again based on first experience.
I ordered from frozen reptile, The food was here the next day they had everything I ordered, I had a text telling an hour slot that the delivery would be here, it was so well packed everything was just as the website said, I have saved money buying from frozen reptile, and it saves me time all I need do is place the order and wait. great will use them from now on.
I ordered a lot of rats and mice for my collection and they were delivered as promised, the next day, on time and frozen:-)
The rats looked like they were just asleep and so good I almost ate them myself lol!!
Buy from Frozen Reptile, you won't be disappointed
I found it a very easy service to use but the delivery service used was not aware of the nature of the delivery (Frozen goods) so there was no urgency to their delivery. Product arrived properly packed but the mice were totally unfrozen on arrival. From ordering to delivery was in fact 3days.
Bought some wiener rabbits from Frozen reptile and my corn snakes just went mad for them, I also gave one to my boa who is over 7ft long and it was gone in less than 5 seconds, seems that he wants a bigger one. MY NEXT ORDER WILL SOON BE PLACED. The prices are good BUT like anything else nowadays the Postage KILLS IT. Nothing can be done about that, but delivery is good with a van driver that does his job with a smile.
I've been a member for awhile now,but only just started buying lol..I feel the service you get is awesome and when you have problems they are sorted out with a friendly person at the other end...and giving good advice.
It was the first time I'd tried buying frozen snake food and I was a little worried it would all turn up defrosted and smelling, but that wasn't the case.
It turned up at the exact time slot that I was informed of by SMS earlier in the day, it was double packed in cardboard and polystyrene, kept chilled using dry ice and all food packaged separately in smaller bags of 25 each.
The food was rock solid when it arrived and there was no smell at all.
The sizes of most of it were also quite generous compared to what I've bought from a number of different pet stores and the quality excellent.
Will definitely be buying from Frozen Reptile again.
Says it all really Quality food quality throughout many thanks
very good service, ordering was easy, goods supplied were as stated and all still fully frozen on delivery
Disappointed with slow delivery on latest order!!!
hi i recently put in a very large order with frozen reptile, chose my despatch date 4/ 11/13, turned up 8/11/13 been in for 3 days afraid to move ruined my holiday, after a few emails to dan it finally got sorted, the quality of food excellent, delivery company brilliant kept me well informed , i may order again but they will have to inform me when they have dispatched
tried a few frozen reptile sites this has by far been the most efficient & the most reasonably priced. will carry on using them hopefully they will continue to provide the good service that l received.
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