my daughter needed some new school shoes and wanted a specific pair of Lelli Kellys. i found the shoes on Fruugo at just under £15 cheaper than everywhere else!! i ordered them late on a Friday night expecting them to arrive towards the end of the next week. I couldnt believe it when the shoes turned up on Monday morning. To be honest I am blown away by the price and service. I will defo use Fruugo again.
I cannot speak highly enough about Fruugo. My order was dealt with virtually instantly. Ordering and payment was easy and secure. My order arrived far earlier than I thought was possible, in perfect condition and with free postage! Just brilliant service and after sales treatment too! I would highly recommend Fruugo to everyone! Top class company all round.
Fruugo retailer is resending my order as the original order has not arrived in Australia after 2 months.
My comments to Fruugo Thank you very much. Ordering on line without tracking is always a risk, particularly from overseas. However I have been ordering on line for many years and this is the first time something has got lost in the mail. Please thank the retailer for me. Jeni
Everything was top notch, fast and courteous service, swift and accurate transaction, quality product, and great price.. had a bit of bother tracking the overseas shipment, probably because it was already in my country by the time I checked it. Customer service was excellent, with replies in less than 24 hrs by a personal consultant via email.. keep in mind less than 24 hours, with the time zone difference, dealing with an international order. Simply top notch, and they will be receiving my business in the future.
Chrissie at Fruugo was extremely helpful. I received regular emails keeping me up-to-date with what was happening. The information she gave me in response to a query when I hadn't received my order (due to the delivery agent not being able to gain access and not the fault of Fruugo) ensured that the problem was successfully resolved. Very happy with the service.
Fruugo customer support is outstanding!! Also, the order I placed was immediately dealt with and the goods arrived much sooner than expected.
Telephone support is extremely friendly, helpful and simply just plain nice. You feel as if you're talking to a friend and not some person being or trying to be so professional that it's as if they're some kind of machine or a robot.
"We found the service very prompt and professional. We appreciated the prompt response to our email from Chrissie which we were relieved to receive so quickly. We would have no hesitation in recommending Fruugo to our friends and family."
I am very pleased with the service i received from Fruugo. I made a mistake with my postcode and the Lovely Eleanor made sure thing were corrected for me. I would definitely recommend as i received great communication.