Reply from Fun Fantastic (UK) Ltd
[REPLY]
- Reviews (31)
-
- Debbie Austin
- Finchampstead, US
- 1 Review
OUTSTANDING SERVICE
Our pump blew up when we opened our pool up for the first time this year. I called Jamie at Funfantastic and he got me a new pump and also went out of his way to, not only bring it around on a Sunday afternoon, but he also fitted it for me. He is very polite, professional and I wouldn't have any hesitation in recommending Jamie & Emily at Funfantastic. I know that if I need anything pool related, I can just call them and I know that they will source what I am after.
I am very happy that we have such a fantastic company local to us.
- Elaine & Ray
- Southampton, GB
- 1 Review
BRILLIANT!!!
Fun Fantastic (UK) Ltd have given us an amazing service, the bespoke pool & equipment is far better than we envisaged along with the level of professionalism & care given during the installation. Jamie & his team and Mark & Gareth, you really did go well beyond the extra mile, thank you so very much. We feel extremely confident in recommending the product and your services to anybody who is thinking about using you.
- Richard
- 1 Review
- Quentin Willson
- 1 Review
At Last A Pool Robot That Works And A Seller That's Honest !
I bought a Vortex 4 electric pool robot from Fun Fantastic because they honestly described it, told me its limitations, knew its capabilities and advised me which wheels I needed. There was no flannel, nonsense or over-selling. They listened and did what good retailers should do, but rarely deliver, gave me solid, useful, impartial advice about the product I was buying. The after sales is great and they clearly have a culture of putting the customer first. Sadly, that's all too rare these days. And the Vortex 4 is still obediently cleaning my pool!
- Thomas
- 1 Review
great service, excellent advice
wasn't sure what i needed, just bought new eazy spar. Put on the right track, by a friendly, patient advisor, many thanks.
- Trevor
- 1 Review
Very helpful and reasonably priced
Recommended seller. Hot tub purchased and plenty of hints and tips given. With trade-in, the cheapest price around, including Amazon.
- Jean
- 2 Reviews
Excellent Service!!
I can not recommend this company enough, the service they give to their customers is second to none. Can't fault them, great prices and great service.
- Damodar
- 2 Reviews
Very Impressive!!!
Really satisfied with the product and also the delivery. Really professional way of doing business!!! impressed and would like to highly recommend others....
- Susan
- 1 Review
Great purchase
Already had hours of fun in the spa both myself and my family. Easy to set up and use. Great service as it arrived the next day. I set it up and used it the following day when it had heated up.
- Lyn
- 1 Review
Fantastic service
Fantastic speedy service and delivery. We always use them for all our hottub supplies.
- Mr ANDY BAKER
- 2 Reviews
- Louise
- 1 Review
We were really happy with the service
It was so easy to order and arrived really quickly, we were very happy with the service.
- Michael
- 1 Review
Stoppers for my spa
Ordered new caps fpr my spa as the old was were leaking. Found the site very easy to navigate and find what I wanted, the ordering was also very easy.
- Jason Patterson
- 1 Review
Funfantastic Orders Its Way To Number One In The Charts!
I am happy with my deliveries. No issues or problems. Orders sometimes arrive by the following day if you order before a particular time even though it states 3-4 days delivery.
- Lynden
- 1 Review
recommended excellent service
Very good service, product delivered next day.
- Ashley
- 1 Review
Excellent customer service
Always helpful and give good advice on the phone. Internet orders always correct and promptly delivered.
- Roger
- 1 Review
Excellent communication and service.
I live in the Czech Republic, and contacted funfantastic for an order to be despatched to me in Czech.
They gave me very quick response and despatched my order speedily. The communication about delivery cost was excellent and clear.
Thank you all.
A satisfied customer.
- David W
- 1 Review
Pool Perfection - Quite simply, if you want a great value pool without the hassle, use Fun Fantastic.
It was obviously a big decision who to use to build our new pool and I am delighted to say that we chose Fun Fantastic. Not only was it the best quote we had, it was built quickly and any questions were answered very quickly.
Jamie (who sold us the pool) was extremely helpful and didn't use any hard-selling on us at all. He sold us what we wanted with some helpful suggestions.
Adam (who built the pool) was a delight to have around and left the site very tidy after the build.
They were both very helpful and gave me some excellent advice as to the running of the pool and a spa we also have. Jamie has popped around once or twice to make sure everything is okay for us.
We have an in-ground panel pool with salt chlorination and a pH perfect machine. This makes it very easy to look after so I would highly recommend either/both depending on your budget.
The pool looks great and we are all thoroughly enjoying it - Thank you so much Fun Fantastic!
- Marc
- 1 Review
- Rachel
- 1 Review
Bubble fantastic
Brilliant, fantastic people to deal with,kids love the spa,best purchase we ever made, would definatly recommend,very easey to install, fun fantastic are a pleasure,very friendly and if you have a problem they respond ASAP. Will definatly buy from them again.
- M. Adnitt
- 2 Reviews
very helpful would recommend to friends and family
I would trust people from fun fantastic they was very helpful and friendly would recommend to everyone i know
- David kidd
- 1 Review
Just the job!
Excellent to find just what I needed as I was concerned that it was going to be a costly exercise to replace the connectors that had split. Delivery was quick within a few days and all was back to normal with our spa straight away.
Thanks very much.
- Andrew
- 1 Review
Sunny spa days here we come
Hi
Well what can I say first class service and delivery definitely will use again so recommend to all your friends now .
- Roger
- 1 Review
5 Star Service
excellent service, next day delivery, I could not ask for more.
- Tony j
- 1 Review
They put the fun into buying with a fantastic deal
a reasonable price backed up by a good product with fast delivery, spot on in everyway.
Thankyou.
- April Westcott
- 1 Review
Funtastic... A brilliant service.
I only ordered my goods, late on Wednesday afternoon. I didn't order express delivery, just standard. My goods arrived less than 48 hours after ordering. Fantastic service. Updates all the way. Will be looking forward to dealing with Fun Fantastic again...definately!
- Andrew
- 1 Review
Simply the best customer service I have ever had
I started with a wooden frame and nothing else. The team at Funfantastic could not have been more helpful. From sorting out the liner / all of the connections / heat pump etc.. They went out of their way time and time again to get everything sorted.
Nothing was too much trouble, including taking phone calls from me over the weekend as I DIY the pool.
Great company, buy from them .
Drew
- Laura Belcher
- Hurst, GB
- 1 Review
Fantastic, Fantastic, Fantastic!
We purchased a pool earlier this year from Funfantastic, we have dug it half in the ground. We did all the ground work ourselves but we did have Adam come out and fit the liner and do all the plumbing. His work was very clean and tidy and made a lovely job. He showed me how to mix the chemicals and how to use the pump systems, nothing was too much trouble.
Jamie in the office has a very good customer service, if I have a question on how to use anything or test the pool water etc, again nothing is too much trouble.
The pool is just lovely and if you buy a pool make sure you also order the heat pump.....brilliant, keeps the pool warm and cheap to run.
I would and have recommended Jamie from Funfantasic to many of my friends and family.
Thumbs up from us!!!!
Laura Belcher
- Stephen Barker
- Saxmundham, GB
- 1 Review
Excellent Company !
I bought a 4m Plastica pool in June last year - we assembled it ourselves, then had Adam from FunFantastic to fit the liner and the pipework and pump. It all went brilliantly and, as another person said, the pool changed our lives !
This March (2011) we bought an AirRage heat pump which Adam came and fitted and ww were swimming in the pool in early April ,and regularly have it up to 80+ degrees, which is beautiful (and it's still May !!). We just this week got an electricity bill and it was £1 cheaper than the previous (winter) quarter, so seems to make hardly any difference at all. Costs about £1 a day to run I reckon.
FunFantastic have been fantastic (clue is in the name!), any problems I can have they are always happy to help - they sent me a Zodiac T5 robot cleaner to test, which I tried for a couple of months, and I have to say it is brilliant, does a much better job than I could ever do !
So I would thoroughly recommend FunFantastic, with no hesitation.
- James
- london, GB
- 1 Review
Fantastic Fantastic Fantastic Pool
We bought a wooden Plastica Pool from Fun Fantastic at the beginning of the year and have been extremely pleased with it and their service.
It only took five days to arrive after order and was installed by them a week later in our garden.
The pool is fantastic and has changed our way of life already, this was our first pool, took their advice on what would be the most suitable pool for our family and believe that we purchased the right pool for us, their was a lot of product information on their website that also helped us decide.
Fun Fantastic gave us a free book on how to look after our pool which makes it easy to maintain and was very useful, so far we have had no problems.
We would definitely use them again., thanks.
- Sean Bowker
- Middlesbrough, GB
- 1 Review
After sales lacking
I recently purchased an inflatable hot tub from Funfantastic. There was a problem with my first attempt at ordering online, this may have been down to a mis-typed credit card number - I don't actually know because there was no feedback as to why the order could not be placed and it would appear that the order doesn't appear on their system unless it is completed. I attempted to place my order again, this time using Paypal, and this succeeded.
In the meantime I called Funfantastic to double check that I wasn't going to be charged for the first order. The phone was eventually answered by somebody who told me that everybody was busy and that they would call me back. Nobody did and an hour later I had to call again.
The items I ordered were delivered when they were promised and there were no problems, despite the boxes looking like they'd been kicked around the floor. I installed the tub and have been using it since with no issues.
My main gripe with Funfantastic is that I sent them a query via e-mail, with just a couple of simple questions. They replied asking me to call them.... I was after something in writing that I could keep for future reference and so asked again. Again they replied asking me to call them. My final e-mail to them asking for a written response remains unanswered. My questions were not complicated (I had a question about water hardness and a question about stabilisers) and there was no reason why an answer couldn't be given by e-mail - unless Funfantastic were unsure what they were talking about and didn't want any evidence of bad advice hanging around!
I do no find this acceptable - my query was not answered by e-mail and I have had to find my answers somewhere else. This was not the level of after sales service I expected and Funfantastic will not be my chosen supplier for additional chemicals etc when I require them.
