Thought I'd try FP for the first time to send a Valentine's card to my wife. Clicked on place a message on the envelope to say "not to be opened until Feb 14". Had visions of lovely bright envelope arriving with message on front. No such thing, very plain white envelope arrived, looking like a business envelope, with no message at all on the envelope. Looked no different to the rest of the post. When I complained to FP just got fobbed off with "we'll report this to the Quality Team". No explanation at all as to why a routine online instruction was not carried out and subsequently no comment on the envelope. I thought the service and response very poor. Will try MP next time.
Took their money the day after I placed an order but two weeks later still waiting for it....now waiting for a refund since its a whole year till next valentines day I no longer need my card...let's see how long it will take them to give me back my money..!! I'll try moon pig next time
When choosing a card for valentines day I tried to upload a picture on moonpig but wouldnt work. As It was a last minute present I rushed to see other websites that did personalized cards so funky pigeon was the second option. I successfully uploaded the pictures, finished ordering everything. Then I came accross the reviews tbh I was sooooo worried cuz the reviews are appalling. Funky pigeon really needs to fix up their service. Anyways so I needed it for the next day and guess what it came right on time hahahaha so happy and so is my boyfriend! OMG! :D
We sent a friend a bouquet of flowers after a bereavement and what was delivered was a plant worth about a fiver. We paid over £30 for this. When our friend showed us what was sent it was very upsetting and embarrassing. We have complained but our complaint has been ignored. You don't get a second chance in situations like this. I will NEVER use them again
I use them all the time and I have always had all my deliveries quick so I don't see what everyone who has reviewed below is going on about! It's clear that the only people that are reviewing are the ones who have had problems. Every company has occasional problems! Excellent company, I will sure continue to use them.
my daughter ordered some cards, paid with paypal, got confirmation email, 7 days later, birthday had passed with no cards arrived, emailed customer service who replied next day saying sorry but payment had been taken but cards had not even been processed! we were left feeling embarrassed and upset would not use this company again not trustworthy AVOID my advise is use another company
I used to really like FP and regularly topped up my pre-pay as it was an easy, helpful service which allowed me to add my genuine signature to the cards and post direct to the recipient worldwide. Free postage on UK cards made it a fantastic option.
They then started offering free delivery only on 2 or more cards, fair enough as postal fees increased...they then took away the signature option, this was the only reason I chose them over other card sellers and so, there was no longer a reason for me to choose them over other options.
I asked for my pre-pay money back due to the signature issue. First I was told they planned to reinstate it in the near future, then when I wrote again, approximately 2 weeks later, they said they never planned to do this! This function was the only good thing about FP, which never had the best programme for making your cards, and a worse system if you wanted to alter anything before it posted.
I have been asking for my pre-pay credit back for over a month, each time they say there's a 'problem' with refunding and don't explain what the problem is!
I am giving them a couple of days, then complaining to the OFT as they still have my money! Not good!
Twice I have been in their store at Liverpool Street station and I had to squeeze out a ‘Thank You’ from your sales assistants. I’m not going to use Funkypigeon stores or online, as clearly their policy of when customers hand over their cash, their sales team have a policy of saying nothing. Even when I had to say to their staff “and Thank You”, which today’s sale girl heard from the roll of the eyes, still I didn’t get a peep. Even the gentlemen behind me didn’t get a word of thanks from her. Will things change, I dealt that very much, they are a young company with no idea of customer service.
I have ordered recently a mug and have it shipped to GErmany. After 10 days the item had not yet arrived. I have written few emails...One was answered with something Not related to my questions...the others had never been answered. I am very upset and angry ...will never used again and I will make sure that they will have bad publicity all the time...they are useless, very bad customer service...PLEASE AVOID THIS COMPANY IF YOU DON'T WISH THROUGH YOUR MONEY IN THE BIN....
Funky Pigeon lure you into a false sense of security by stating "Royal Mail claim 90% of First Class parcels are delivered the next day" and then mention that we must allow up to working 3 days for delivery for first class. So you think "Yeah, I'll risk it since it's 90% likely to arrive on time". BUT IT NEVER DOES. My "First Class" deliveries have ALWAYS taken 2-3 working days. I have my own Company and know for a FACT first class arrives next day and only around one in 300 of my parcels ever arrives late (so really there should be a 99.7% chance it would arrive the next day) THE TRUTH: They ship them from out of the UK (to save taxes) hence the rubbish postal service. They need to be more honest and stop leading people on. It's false advertising.
Ordered a birthday card with a gift card inside. The poor design of the site meant on confirming a different gift card showed. 3 unanswered emails meant I had to phone. Eventually they agreed to cancel the original incorrect gift card and send the correct one by separate cover. The original birthday card arrived 4 days late, and 10 days later there is still no replacement gift card. Awful company, shoddy customer service (when I phoned initially they said they were still working through emails from Mothers day 2 weeks previous!! - that tells you how many complaints they get!) WILL NEVER USE AGAIN.
I used FP last year, when I ordered 3 cards from them. Two were sent immediately, but unfortunately the third (which was the most urgent) arrived 2 weeks late. Their customer service was non-existant so said I'd never use them again.
However, I returned to them this year ( I DO like their cards!) for 2 mothers day cards. Same thing has happened again. I got a message to say they were dispatched the next day after ordering, but over a week later they still haven't arrived. Obviously, mothers day has been and gone, which is quite embarrassing.
Needless to say, I've learned my lesson this time and definitely won't use them again.
I used funky pigeon twice. First time i used it this time last year. I bought 2 wedding cards and a mothers day card. Both weddings cards were sent to me - i received them approx 3 days later. My mother received her Mothers day card 2 weeks later!! I was annoyed but thought perhaps it was a once off. 3 weeks ago i ordered a New baby card for a close friend which still has not been received. I asked them to resend it but instead they refunded me and said there is nothing they can do. How can they lose so many cards. Disgrace!! I am so discusted with the service!
I have just tried & given up AGAIN, trying to send my Mother a SIMPLE mothers day card. I have tried and have had loads of problems before uploading pic's ect .....then adding text ect which cock's up the rest of the card. I have a decent laptop and consider myself fairly savvy on computers but despite keeping this card order VERY simple (due to previous uploading problems) it STILL went wrong!!! I did all my card, completed it with the delivery address, added a box of Thorntons Chocolates, clicked the link to pay.......NOTHING!!!......F5 to refresh the page, BLANK SCREEN!!!....Went back in, started again, re-did the full order, went to pay AGAIN......SAME THING!!!. Like I say I have now had enough trying to use this site and went elsewhere with a simple website and ordered flowers instead.....This site is an absolute joke!!!
I order three cards recently for birthdays and Valentines day. I found the selection on the site to be very good and the ease of moving around the site to be excellent. Creating the cards was simple, even an untrained monkey could do it! Delivery was received within a couple of days and cards were in excellent condition. Well done Funky Pigeon, will be back for mothers day :-)
I bought a card for a birthday which never arrived. Rang customer services about 3 days later and was asked if I wanted them to send a replacement?? Its was a bit late for that so I asked for a refund. I paid by Paypal and was told the money would be back in my Paypal account within a couple of days but 9 days later I am still waiting. I have had to open a dispute with paypal but they haven't even replied to that! I will never buy from them again!!!