Reply from Furnishinghomes
[REPLY]
Furnishinghomes reviews
- Reviews (148)
- MARGRIET
- 1 Review
- Verified buyer
Featured review of Furnishinghomes
- Robyn Mensforth
- 2 Reviews
- Verified buyer
beautiful
I haven't had a chest of drawers for 5 years now so I bought a full bedroom range with the money received from my wedding a couple of weeks ago. It took a while to understand how the pieces were fitted together, but soon me and my husband put all 6 items together and they look beautiful. They are made of good quiality, thick wood and come with plenty of screws etc and lovely external fitting like black metal hinges. They have made my house look wonderful and the price was fantastic - less than £700 for 2 chests of drawers, wardrobe, bedside table, coffee table and flat screen TV unit. The communication from the retailer was also brilliant as they kept in touch regarding the status of my order all the way to delivery. Thank you!
Robyn
Reply from Furnishinghomes
Dear Robyn,
Thank you for your feedback. I am glad to hear that you are satisfied with our products and everything was as per your expectations.
Thank you for your purchase and please feel free to visit our website whenever you wish.
Claire White
Senior Account Handler
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- Dean Drury
- Brighton, GB
- 1 Review
AVOID AVOID AVOID
I placed an order on April 23rd 2012 with an expected delivery time of between 2 to 4 weeks. 3 days later I get an email to say one of the items are out of stock and should be with them early May 2012 and that they will keep me informed - they haven't. I've emailed them several times over the past couple of weeks, with my emails being ignored UNTIL TODAY! It turns out my entire order is being held back due to one item being out of stock - WHY? I'm sure it's quite easy to despatch the items that ARE in stock in order to avoid p***ing off a customer that has spent nearly £1200 with them, i.e. ME! It was only then that I was offered a split delivery after finding out it would take until JULY to get to me BUT I would have to pay a £25 surcharge for the missing item to be delivered. I'm sorry, this is unacceptable. Furnishing Homes cannot guarantee me a delivery date for the items that ARE in stock and I am now getting rather bored with them. I have asked several times today to have my order cancelled but a lady called Ramona keeps avoiding the issue in her reply. I WANT MY ORDER CANCELLING AND I WANT MY REFUND IMMEDIATELY OR I WILL BE CONTACTING THE POLICE!!!
- Guy Davies
- 1 Review
Received our furniture
The quality is brilliant, and looks really well made. Had a bit of a struggle moving the handles round (they arrive on inside of the drawers) but once i had done that it was brill. Would use again, furniture looks excellent in our room and our friends have complimented us our furniture!
Reply from Furnishinghomes
Dear Guy Davies,
Thank you for your positive review. We are most grateful and happy when our customers leave positive feedback and are satisfied with their purchase. We are sorry for any problems encountered in putting your order together.
We are looking forward to hear back from you in the future and hope you will visit our website again for future purchases!
Claire White
Senior Account Handler
- Barry Kevin
- 1 Review
FurnishingHomes.co.uk
Wanted to purchase several items but was ordering on Amazon as I had some vouchers to use. The items I wanted were not all on Amazon but I was able to place the order and the Furnishing Homes team were happy to swap around the items so that I had what I wanted. All took place with no issues. Thank you.
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- Wes Richardson
- London, GB
- 1 Review
Wait Wait Wait
Ordered and PAID for furniture on 4th Feb. Told out of stock. Nearly 4 months later told furniture in stock on 14th May,On 16th May told sorry stock error was a made would now have to wait until Mid to late June
With companies going under every day it is not worth the risk of having to pay upfront and then have to wait wait wait.
Nowhere on the site does it state waiting times for out of stock items could be this long. I am not surprised they do not publish a telephone number.
Reply from Furnishinghomes
Dear Wes Richardson,
Thank you for your feedback. We are sincerely sorry for this situation. Please note that we cannot control the shipment delays. The items required are from an important UK supplier and unfortunately the containers have suffered several delays. The due dates we gave you are from them, we can’t source these items from another supplier.
As we wish no longer to inconvenience we will cancel your order and refund you in full. Please accept our apologies.
Claire White
Senior Account Handler
- Sharon Steele
- 1 Review
- Verified buyer
What's not to like?
The site was easy to use and the online help function responded very quickly in a prompt and professional manner. I would definitely use this site again especially if they expanded to stock, say, bed linen, etc.
- helen
- 2 Reviews
- Verified buyer
Great selection and seem good prices
Have been looking for bedside cabinets but only ones I've seen that I liked were £200+. Thought the selection here was great, and good prices - though haven't received goods yet so I guess the quality mifght reflect the price I'll be paying! Very helpful & speedy response from cusytomer services when I contacted them regarding the possibility of collecting the items
- Pippa Mackenzie
- 1 Review
- Verified buyer
Easy peasy site to use and navigate
Website was so easy to navigate and fast to find right pages I was after browsing through furniture.
So looking forward to same speedy service with delivery hopefully soon
- Joanne Scarlett
- 1 Review
- Verified buyer
Absolutely awful product and customer service
Furniture covered in scratches, dents and screws missing, in one word sub-standard. Complaint took weeks to get anywhere, eventually decided to return the wardorbe and bedside cabinet, only good part of the whole transaction was refund was very prompt. I would never purchase anything from this company again.
Reply from Furnishinghomes
Dear Joanne,
Thank you for your feedback. We are sincerely sorry for all the
inconvenience caused and for the fact that you considering our customer service
absolutely awful.
The products required were from our supplier LPD. They come flat packed.
Unfortunately your order had some factory damages. As per your request, the items were collected and the refund has been made within 3 working days.
Please note that all our customers are valuable to us and we are trying to
treat all of them in the best way. We are willing to offer you a 10% for
your next order in the future.
Please accept our apologies.
Claire White
Senior Account Handler
- Jo Fletcher
- 1 Review
- Verified buyer
They can furnish my home anyday.
I have reservations whenever I buy anything off the internet, and until I have recieved it I wonder if I have done the right thing.
This was my first furniture purchase and on opening was so pleased that it matched the rest of our oak furniture.
Quality is good and the overall contact from Furnishinghomes was excellent. Was updated at every procedure. Delivery was on time.
Reply from Furnishinghomes
Dear Jo,
Thank you for your feedback. We are glad to hear that you are satisfied with our products and our customer service. Please note that your products were from our supplier Furniture Importers.
Please feel free to come back whenever you want.
Claire White
Senior Account Handler
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- Benmerabet Sami
- London, GB
- 1 Review
a nightmare !
ordered 2 x Boston 2 drawer bedside cabinet and 1 x Boston 4 drawer chest on March 6th .
after 1 st email : stock will be available by 1 st week of May
2 nd mail :stock will be available by end of May
They suggested to me a replacement , more expensive of course accepted to pay £ 30 difference ( as a good will gesture from them as it would cost more )
Recieved these new items by a " cowboy carrier driver " who literaly dropped these furnitures from the back of his van on the floor: A criminal !
He refused to take them back .
Unpacked these items and found them in a dreadful state .
the saga continues ......
Reply from Furnishinghomes
Dear Sami,
Thank you for your feedback. We are sincerely sorry for all the inconvenience caused.
The items ordered were from our supplier Core Products. Please note that all ranges of furniture from our supplier “Core Products” are flat packed and delivered via a Parcel Courier.
Regarding the availability, please note these are the dates from our supplier. The stock availability changes very often, we do not specify on our website the items are in stock. We usually advise our customers to make stock inquiries before placing an order online.
Regarding the damages caused, we raised an official complaint to the supplier/ carrier and arranged a replacement. Please accept our apologies. This problem will be solved as soon as possible.
Claire White
Senior Account Handler
- rachael
- 1 Review
- Verified buyer
fast delivery but...
The service was fast but I was not notified of when the delivery would be made. I received a text message mid morning to say delivery was due soon but it turns out that the delivery was happening at the same time I received the text. I was not home at that time and a neighbour had to receive the delivery for me, this was an inconvenience later as I had to get someone to come and move the item to my house for me. If I had been notified in good time I could have been at home or arranged for someone to be there. This puts me off ordering again.
Reply from Furnishinghomes
Dear Rachael,
Thank you for your feedback. We apologize for the lack of communication regarding delivery.
Please note that you have been informed regarding all the ranges of furniture from our supplier “Core Products” are flat packed and will be delivered via a Parcel Courier. Times scales are between 9 am and 6 pm.
As all our customers are valuable to us and we are trying to treat all of them in the best way. We are willing to offer you a 5% for your next order in the future.
Please accept our apologies. Feel free to come back whenever you want.
Claire White
Senior Account Handler
- Laura MacPherson
- 1 Review
- Verified buyer
Fabulous furniture with easy access and only a few clicks to buy exactly what I've been looking for!
Easy to use website with a fab range of furniture. I found exactly what I've been looking for really easily. Pictures were clear and the prices very affordable.
- Angela Barker
- Leicester, GB
- 1 Review
Delivered On time and item as described!
I was really pleased that the furniture arrived at the time that I had been told, the delivery guys delivering were efficient and polite, even though it was a very long day for them rainy weather. The item was exactly as described and we are very pleased with it. I would recommend this company.
Reply from Furnishinghomes
Dear Angela,
Thank you for your feedback. We are glad to hear that everything was as per your expectations. Thank you for your purchase and please feel free to visit our website whenever you wish.
Claire White
Senior Account Handler
- Alice
- Glasgow, GB
- 1 Review
Free delivery to my area was great
Furnishing Homes was excellent from the start. Excellent value compared to other companies I looked at and free delivery to where I live in scotland was an added extra. Would recommend (as I already have) furnishing homes to friends and family.
- deborah collins
- 1 Review
- Verified buyer
One product excellent. One product damaged ..
I'm really pleased with one of the products purchased..However one product had a damaged part and there is no phone numbers available to call and rectify quickly.. The process entails sending and email and waiting...and waiting... and er waiting.. whilst all the other parts of the wardrobe are all over the room waiting to find out if the whole box needs sending back or they will just replace the faulty panel... Very frustrating as the other item ordered is assembled and looking great! Excellent website and description of products.. emails to follow up order and delivery details.. very good delivery and products well packaged to ensure safe delivery (even though in well packaged box the wardrobe panel was already obviously damaged!) Good instruction booklets for putting products together but definitely needed an extra pair of hands by an experienced person to help put products together.
Reply from Furnishinghomes
Dear Deborah,
Thank you for your feedback. We are sincerely sorry for this issue with your wardrobe. Our colleague from customer service has raised an official complaint to the supplier and forwarded your comments and pictures. Any complaint is processed within 48 hours (working). We will try to solve this problem as soon as possible.
Please accept our apologies.
Claire White
Senior Account Handler
- Trisha Martin
- 1 Review
- Verified buyer
APPALLING CUSTOMER SERVICE !!!!
One of several items delivered, a £550 double wardrobe was badly damaged. Two months and several emails later I still have a damaged wardrobe ! No collection, no refund and No wonder there is no telephone number on their website !! Appalling customer service so Caveat Emptor... Let the Buyer Beware !!!
Such a pity because other items were good.
Reply from Furnishinghomes
Dear Trisha,
Thank you for your feedback. We are very sorry for all the inconvenience caused. Please note that your products were from our supplier PDGlobal. We know that you had problems with one of the item, and as far as I know, we have tried our best to provide a solution that will suit you as a customer.
Due to the misunderstanding between the supplier and the courier, we decide to collect the item and refund you in full as we seem to be caught in the middle without anyone taking responsibility for this damage.
Also, please note that good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. Good customer service is treating customers with a friendly, helpful attitude. Good customer service means helping customers efficiently, in a friendly manner. We believe that, besides very good value for money, our website and personnel offers all the above. We are sincerely sorry if you, as a customer have not been satisfied with our services.
Please accept our apologies.
Claire White
Senior Account Handler
- Mike
- Penicuik, GB
- 1 Review
Flat packed furniture - easy to assembly!
Furniture is of the best quality, not difficult to put together. Will be buying more for the bedroom would highly recommend to friends and family. Looks great when built just what it described on internet....very pleased.
- Simon
- 1 Review
- Verified buyer
well begun is considerably less than half done
So you get on line, compare prices, find the one that you want at the right price, they take and confirm the order, send me lots of emails to reassure me then.................tell me it is out of stock and can't be delivered for at least 6 weeks, rather than the 5-15 days it (still) says on the website.
We'll see when they take my money!
I just checked my account - they have taken the money - let battle commence
Further to Furnishing Homes response: they informed me by email that they normally ask people to check delivery before ordering - even though they have no way for you to do this! Clause 2 of their terms and conditions states 'If your order has a lead time of more than 4 weeks, you can opt to pay 10% or other deposit amount. In these circumstances the balance of payment will become due once your goods are ready for despatch.' but again there does not seem to be anyway of doing this - hence they have now cancelled my order! We will see how long it takes for the money to be refunded.
Ok, they haven't cancelled my order, and they have refunded 90% now - getting better :-)
Today I noticed that my deposit has been refunded, I emailed asking them why and received the response below:
Thank you for your email.
The full refund has been made due to your constant reviews in which you have shown concern that we took your money without delivering your order and that we haven't been in touch with you. We now proved that we are serious company and that when a customer is unhappy with our services we do not take advantage of their funds and that we prefer to issue the refund in order to avoid any inconvenience.
You can make your own mind up about whether you would like to deal with them
Reply from Furnishinghomes
Dear Simon Scowcroft,
We are sorry for all inconvenience caused. As with the vast majority of online retailers funds are taken at time of placing the order. We do not have access to your card details therefore unable to pause, stop or only deduct a specific amount. As you are concerned, we have decided to fully refund you with immediate effect. Please allow 3-5 working days, for funds to reach you account. Once again, we sincerely apologise for inconvenience caused.
Claire White
Senior Account Handler
- Mark A
- London, GB
- 1 Review
Great service as usual ...
We have purchased from Furnishing Homes several times and keep coming back for more as we need new furniture. We have about a dozen pieces of oak furniture and could not be happier with them. The build quality and finish of all the items is very impressive and I am sure the furniture will last for generations. The deliver service is efficient, professional and friendly....
- Sam, Devon
- 1 Review
- Verified buyer
Easiest flat-pack I've ever made!
I've put loads of flat packs together recently as we just moved. This has to have been tops for clear instructions which worked. The drawer runners are already attached which saves tonnes of time. I put it together on my own in less than 1.5 hours. Also, it arrived in less than 2 working days.
- NIRMAL KAUR
- 1 Review
- Verified buyer
Product still not delivered after 3 month delay - blamed on on-going delays from supplier
Totally unacceptable. They have taken my money, promised to deliver within a set time scale and now, 3 months later they are still apparently waiting for stock from supplier.
Reply from Furnishinghomes
Dear Nirmal Kaur,
Thank you for your feedback. We are sorry your item hasn't yet arrived in stock. We have informed you from day 1 the stock situation with your order. The item you have ordered is from the sole supplier of the Roma Range, a supplier called Mark Harris Furniture therefore we are unable to source this elsewhere.
If you are not willing to wait any further for this order to arrive please let us know and we will cancel and fully refund you.
Please contact our customer service team on sales(at)furnishinghomes.co.uk
We are very sorry for the delays to your order and any inconvenience caused.
We look forward to hearing from you.
Kind regards,
Claire White
Senior Account Handler
- Katherine Loe
- 1 Review
- Verified buyer
Awful experiance. Damaged product delviered twice!
Ordered a sideboard from Furnishing Homes. The first sideboard delivered had a big dent on the corner, like it had been dropped. It took over 2.5 weeks to get it collected, after numerous emails. They refused to call me and have no contact number. They blamed the courier company that they use and also the suppliers. Replacement arrived this morning and it has a massive hole in the back and chipped on the side. I am so disappointed and have had a massive piece of furniture sitting in my living room in a box which I cannot use, taking up so much space. They now are going to collect it and refund me because there are no more sideboards in stock and would take 10-12 weeks to get a new one delivered. Shocking experience and would definitely not recommend them. Waiting for my complaint to be picked up by 'the manager.' They managed to pick the phone up to call the courier company to arrange collection, but couldn’t find the decency to call me to discuss the awful customer services I had received. Really upset about this.
Reply from Furnishinghomes
Dear Katherine Loe,
Thank you for your feedback. We are deeply sorry to hear about the damages to your order. We have tried to find a suitable solution for the problem and arranged a replacement. Unfortunately, the item has been damaged twice, even if our supplier CPW checked the item and it was in perfect state when left the warehouse - "marked as replacement". We arranged another collection for the damaged item and refunded you in full as requested.
Please accept our sincerest apologies for all this inconvenience. We understand your dissatisfaction, but please understand that we are in the same unfortunate position, as we are dealing with this on your behalf.
Kind regards,
Claire White
Senior Account Handler
- Debra McElhinney
- 1 Review
- Verified buyer
fantastic service
Going on to your site was easy and the ordering process was simple and self explanatory. Would recommend to all my friends and family, (which i have done). Can't wait to receive my bedroom furniture.
- Stewart Deakin
- 1 Review
- Verified buyer
I have dealt with this company before and they have been excellent
Very easy site to use and excellent customer service
- Gwen Beacham
- 1 Review
- Verified buyer
DISAPPOINTED
Hi Ramona, You led me to believe you could delver a Tempo sofa in 5- 15 days but now tell me it will not be available until mid May. You have asked me to to let you know how I want to proceed and I have asked that you cancel the order and refund the payment taken. No one is answering my emails and a check at Companies House shows the company has been DISSOLVED. Can anyone shed any light on this. If this is true why is the web page still trading and taking orders.
Reply from Furnishinghomes
Dear Gwen Beacham,
Thank you for you feedback. Regarding the availability, please note these are the dates from our supplier. The stock availability changes very often, we do not specify on our website the items are in stock. We usually advise our customers to make stock inquiries before placing an order online.
Our customer service assistants have always responded promptly to your emails and kept you permanently updated in the process of your order.
We are sincerely sorry for all the inconvenience caused.
Kind regards,
Claire White
Senior Account Handler
- Gill Beldon
- 1 Review
- Verified buyer
Good prices and delivery
Not sure of number of chairs - hope it's 4 not 2
- paul wilson
- 2 Reviews
- Verified buyer
awaiting delivery will leave my comments later
Will leave my comments when I have received the furniture, just hope that it is OK ? I have never purchased furniture on-line before.......
Just received and assembled the flat packed bedroom furniture I ordered. Really pleased with it, excellent quality for the price and delivered on time as quoted
Will be ordering more furniture now that I'm satisfied with the quality and delivery time............ Thank you.
- Trudy Foskett
- 1 Review
- Verified buyer
Found what i was looking for !
Found just what i was looking for at a very competitive price
- joan kane
- 1 Review
- Verified buyer
very easy to shop on-line
awaiting delivery of goods will review when received
- Carol D
- Gosport, GB
- 1 Review
Lovely chairs ...great service
I Was very pleased with my goods and the service throughout.I was a little worried that there was not a telephone contact number, as i had never come across this before, but not a problem so yes i would recommend furnishingHomes to my friends , who all love my chairs. I was very happy with the quality.
- mr m h smith
- 1 Review
- Verified buyer
not alot
sorry but we were not empress at all we are now waiting for our money back to be email that your goods are in stock waited 3 week to be told that i would have to wait another 4 7 weeks was not funny it ithink it is crap
Reply from Furnishinghomes
Dear Mr Smith,
Thank you for your review.
Please note that the reason your order was delayed is due to a misunderstanding between our supplier Seconique Furniture and the courier company. Your goods were damaged during collection, so we had to reorder them hence the new timescales.
As per your request, we have already processed your full refund and this has been credited to your account already.
Naturally, our aim is to satisfy all customers, however, due to the third parties involved we do not always succeed. Should you wish to browse our online shop again and place another order with us, we will offer you a 5% reduction.
Once again, we sincerely apologize for the inconvenience caused.
Kind regards,
Claire White
Senior Account Handler
- Julie Kelley
- 1 Review
- Verified buyer
Sooo much choice!
On the spur of the moment, i decided to buy a new sideboard and had a couple of happy hours going through many many sideboards of different shapes and sizes. Eventually ended up at furnishinghomes and wished i had found it earlier. Found the sideboard i was looking for and ordering was really easy.
- L Cunningham
- 1 Review
- Verified buyer
Delivery Costs outrageous
Nobody to speak to. Delivery costs £49.00 for an item costing £118 is ridiculous
- Pauline Butterfield
- 1 Review
- Verified buyer
Disappointed with new delivery date!!
After placing the order and being led to believe that the order would be with us in 5-15 days it now appears that it will be at least 8 weeks before the order is back in stock.
- Neil
- 1 Review
- Verified buyer
Delivered Quickly, furniture looks good
Got Delivery in about 4 days, was a bit of a pain putting together and is slightly more flimsy than i thought however it looks good and is only for the spare room.
- Clare
- 3 Reviews
- Verified buyer
Do Not expect to have your money returned if you cancel your order
I ordered the Santana Reclaimed Oak TV Stand on 31st Jan 2012 and was informed that it was out of stock and would be available in 4 weeks which at the time was fine. A month later i received another email stating that the item would be delayed by another 4 weeks at this point i asked for a refund and to cancel the order. Another 4 weeks on i then receive an email saying that the order is now canceled. So i emailed them stating that i had canceled this 4 weeks previous and asked why i had not been refunded to date. I was informed they were sorry and i would be refunded. However in this time the original card i placed the order on have expired and they were unable to process the refund and asked for bank details instead to refund to and had stated the money would be received within 3 working days. This has not been received and i have contacted them yet again to request my refund to which they replied again that it would be yet another 3 days. Over a month after canceling this order they have failed to return my money and i totally believe at this point that they have no intention of doing so. I have stated to them that i will seek legal advise over this if my money is not received in the stated time of last email, to which i have had NO Reply. I will be contacting the Direct Gov consumer website to report them and be seeking advise on how to get my money back!!!
Reply from Furnishinghomes
Dear Clare Daniell,
Thank you for your feedback. We are extremely sorry for all the problems our company caused to you. Please note that your product was from our supplier TFW. Regarding availability, these are the dates from the sole supplier of Santana range. We cannot source these items from another supplier.
Regarding the refund, please rest assured we have never had the intention to keep your money with us. We had some problems due to the fact your card has expired. Now, the problem was solved, and you have received your money safely.
Please accept our sincerest apologies.
Kind regards,
Claire White
Senior Account Handler
- Alan Hewett
- 1 Review
- Verified buyer
POOR
I ordered the Boston 1 drawer wardrobe only to be contacted by customer services to say that the product was not going to be available until 28th May (7 weeks away). Upon replying to the email I have heard nothing since. As this website does not offer a phone number to call I am having major doubts as to the validity of this service.
- Nick D
- 1 Review
- Verified buyer
Grrrrrrr8
Good Quality products and a relaxed on-line shop ...Thanks
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