my partner and I ordered a pine bedside chest from furniture 123 on the 28th November prior to this about 2 days we ordered 2 dining chairs with we got with no trouble .we also have ordered a few other things at various times and never had any problems . So we was disappointed when the bedside chest didn't turn up .We then had a email saying the company had gone into liquidation and we had to contact the bank to get a charge back on our order this my partner did and we NEVER got a penny back .Now we see that 123 are trading again and keep sending us news letters pity its not what we ordered
Ordered a bed which took weeks of constant moaning to get, was damaged when it finally arrived, in the end I asked the manufacturer to replace the broken sections which they did very quickly.
AVOID DO NOT BUY FROM THESE JOKERS...
Ordered september 2012 a three piece suite for a total of 898.93. Paid by PayPal which was my first mistake. Suite should have been delivered within 88 days. That came and went with no communication. Contacted three times via email with no response until I wrote a letter and sent recorded delivery threatening legal action. Still no reply. PayPal un helpful. This company taking money with no intentions of holding their side of contract. Avoid like the plague.
I ordred a headboard end of October and just had an e-mail to say they are in liquidation
BUT THEIR WEBSITE IS STILL OPERATIONAL ... AND I BET THEY ARE TAKING MONEY.
SURELY THIS IS A POLICE MATTER ??????? FRAUD????????
One star (as I had to give) is too many stars for such a rotten company.
I have contacted BBC Watchdog.
Stay well clear of 'Furniture 123', seriously do not order from these cowboys.
I ordered an 'Oak bed frame' from them on the 18th November and the money was debited from my bank account the following day on the 19th November. I was told the item would be delivered in 28 days. But then on the 19th December I received an e-mail from Furniture 123 stating they had gone into liquidation and 'Chamberlain & Co' had been appointed to handle the insolvency process.
I was advised in the e-mail to "initiate a 'charge back' with my bank". I have spoken to my bank and done this so now I have to wait to see if it is successful and if I will get my £380 back. I'm told this could take around 6 weeks.
They say they have gone into liquidation yet their website is still up and running. So why are they still being allowed to trade and take peoples money? When they have no intention of delivering the items paid for. Their customer services is impossible to get hold of, when you phone you simply get an automated message telling you to contact them through their website. However when you try to send a message through their website you just get an 'Error message' when you try to send the message.
If you do a 'Google' search for 'Furniture 123 reviews' and Furniture 123 complaints' you will see hundreds of people have all had problems with the company, in either not receiving the goods they paid for, faulty and damaged goods being delivered, money not being refunded and their customer services being completely unobtainable.
You will also see from doing an internet search on this company that they have changed their name twice in the past. They have gone by the names of 'Furniture Online Ltd' and 'Parkbury Ltd'. I wonder how long it will be before they change their name again.
I will say again, Steer well clear of Furniture 123, they are a bunch of thieves and scammers who will just take your money and run.
I had ordered from this company years ago - or one with a similar name - who knows?! Rumours are that this company was set up as a scam? I ordered again and after numerous problems with delivery and still no furniture I tried to chase them up once and for all and sort it out as was fed up with missed delivery dates. To my shock and a sinking feeling I couldn't get in touch with them through email, phone, facebook or twitter, the company had clearly moved out and no longer existed, yet their site, facebook page, twitter account and everything else still had the latest offers on! Anyway, to cut a long story short - they have my money - I have no furniture and am trying to get my money back by any means possible as ours was a large order over £2500 so can't afford to lose this amount of money! Because we needed the furniture quickly as we have all the family over for Christmas we went to http://www.oakfurnituresolutions.co.uk/ who are absolutely fabulous, very similar (the same in our case) furniture, great customer service and delivered a day early in time for Christmas - we can't thank them enough for coming to our rescue when the cowboys from Furniture 123 have left us penniless and having to sort out trying to get our money back which we could have done without the hassle! Please DON'T use this company and get caught out when there is a perfectly good company who look after their customers and do the same furniture!
Same as the majority of people who have dealt with this company, I am still waiting for a refund of over £300 after I cancelled my order in October. After various telephone calls and sending the company many emails I received one email with an apology stating that my refund would be paid immediately. Since then I still have not heard anything or received my refund.
I have now written to BBC Watchdog and urge other people to do the same.
To reply as a company, please log in to your business account.