Furniture123 reviews

Furniture123 reviews

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Terrible Company - Fraudulent Policy - Money will be stolen !!

The company stole my money when I asked to return a bed they simply told me to **** off and sue them if I did not like it.

Please NEVER buy from these people read the reviews here and go elsewhere.
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Don't order from this company if you value your sanity.

OMG! I wish we had read the reviews of this company before ordering from them.. Last weekend we ordered a bunk bed (clearance stock for £160 ) - we were eager to save some money on a bunk bed and this seemed like a good deal with free next day delivery guaranteed we order it with delivery for Tuesday. Took a day of work to stay in for the delivery. Panther turned up and delivered the item with a couple of Polish and Hungarian men which couldn't find the place on their Tom Tom. After a few hilarious phones calls with the driver's mate trying to find us "Please, where are you?? You not on Tom Tom, I know not where you are, Tom Tom not find you, we be 20 mins" (90 mins later they turn up!).

Another 10 mins for driver to get order up on his Samsung smashed screen mobile - "oh not working, like Tom Tom!!, Wait I get paper invoice"! (don't know why he didn't do that in the first place). Anyway, I check the invoice - yes three packages present, signed for it and and off they went following their Tom Tom, dissapearing into the distance over them hills singing happy Polish songs having successfully delivered our bunk bed.

We set about unpacking and the packing was certainly a bit shabby, I said to Jane, I hope the instructions and screws are in one of these packages! Sure enough, we took out the 30 pieces or so only to find the instructions and screws were not included!! Now this was only the beginning of our problems as we needed this bed assembling to receive two foster children in a couple of days time! Several phone calls later, passed around from pillar to pillar, all we could get was, "we will have to get hold of the warehouse to see if they can locate the box with the screws in it and we will get them to you, it may take a couple of days". No good to us we have to have a workable bed up in two days! "sorry all I can do is pass this to our investigation team and they will INVESTIGATE IT!". Raised voices followed, Jane was at breaking point with frustration and it was decided that the best option would be for them to cancel this order rather than waiting to see if they can find screws with no guarantees of them all being found. So passed to the cancellations department the item was cancelled then passed to sales department had to reorder another bed. We were told we would send it tomorrow and collect the other at the same time so we would have it WED in time to get it up assembled for Thursday. Off course, guess what? It didn't arrive!! And in calling them they just before noon they stated we don't know why you were told you would have it today as it wouldn't have been possible it will only come on Thursday - though they wouldn't guarantee it. Neither will will be collecting the other one today and we cannot refund your money until we receive your returns!

We asked for a cast iron guarantee that we would receive it on Thursday as we had completely lost faith in this company, the operator said they would ring us back (this was lunchtime yesterday) to confirm it would definately be delivered - off course they didn't call back. At this stage (later in the afternoon), Jane was so pissed of with them and worried about not receiving it she sent an email cancellation and drove out to IKEA to buy one!

Of course this morning, we received the email to say the replacement bed has been despatched and on its way - despite the fact we emailed them to cancel it!! These useless turds!! SO I had to ring up again for 30 mins from my mobile 35p a minute) to be kept on hold hold hold, their refusal to call us back and their inabilility to cancel the delivery, "oh if they can't deliver it because you can't be in they will take it away and attempt delivery again the next day".... errmm..."don't you know understand guys we have cancelled it, we don't want your bed, don't bring it and charge us for non-delivery just give us back our money and some compensation for all the stress and loss of earnings you have caused us!"

Two days off work, probably going on £30 in phones calls to their money grabbing 0871 number, a headache and a completely distraught female in da haus! Now they have £400 of our money which we are no doubt going to have problems getting back ! That battle hasn't even begun yet!!!!

UNDER NO CIRCUMSTANCES BUY OF THIS COMPANY! THEY ARE A BUNCH OF USELESS ...!!
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They think they are not responsable for the damaged items they sell

I received a table (£281.36) on the evening before my holyday.
I opened the boxes 9 days later and the item was badly damaged.
I wrote to the customer service: they offered me a new table or a refund. I accepted the new table.
Then I had to chase them for one month: they kept saying that they could not open the photos of the item, that they wanted more information about the original packaging, etc.
Last week they wrote me that they are not responsible for the item!
How come? It's not what is written in the Sale of Goods Act 1979!!!
And why having fun with me, pretending that they are really sorry, that they want to replace it and so on? I think they are idiots!
This time I am really fed up with this kind of retailers and, although it can be expensive, I will bring them to the County Court!
www.adviceguide.org.uk/consumer
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Do not use this company

I bought a table and chairs online for £181....I bought it because the web site said it would be delivered within 2 days ...I placed the order on a Saturday and paid by debit card. On the following Wednesday no delivery ..when I called to find where it was they had no stock and wouldnt for 6 weeks ...the whole point of ordering was that the web site said delivery within 2 days . I cancelled and asked for a refund of my money which they had taken immediately. I was told it could take upto 3 working days for the refund maybe 5 ..after 5 working days I sent an email asking where my money was..no answer. After 9 working days from when I first spoke with them I spoke to customer care they told me that the refund had not been processed correctly on their part so I would have to wait another 3 days . I asked why ..they explained that the money would be sent back to my bank that day and then it would be down to my bank how quick they would refund it . I knew this not to be the case at which point the customer care person became abrupt and rude.
I phoned my bank the next day they had received no payment.
I then phoned the 0871 number again this time instead of being pushed around menus with long winded totally useless messages I selected option 2.. payments ..and got straight through .again I got the 3 days wait and was pushed to customer care ...the guy i spoke with was friendly and polite but got no further .
At the end of the day Furniture 123 had my money for 15 working days even though they did not keep their side of the deal
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Read this before you think of buying from Furniture 123

I ordered 3 items from Furniture 123. the first: a bedside chest of drawers arrived (eventually) and it was the wrong order. Nightmare trying to return it and getting through to them, plus they charge £40.00 for returning an order. number 2: desk; a text saying item would be delivered on x date between 12 and 8pm, stayed in all day. NOTHING! called them the next day, they said they would TRY to re-deliver, never heard from them again. called, they said it was on its way that very same day! NOTHING again. called again to cancel. No money back yet after a few weeks. they are saying no refund until they get the item back. I ask back from where, they have not replied yet. Item 3 same story as above, they did however refund this.
This company is an absolute nightmare. WARNING: DO NOT GO THROUGH THE HASSLE!
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Be wary

I never received my furniture from them as the supplier did not have it in stock. I had paid by direct debit and to get my refund was tough. Initially their communication was good with regards to availability. But when it came to refund, they stopped replying to my e-mails. I had to make the expensive call (10p per minute) in order to get my refund processed.
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Beware steer well clear of furniture 123

I ordered the Florence daybed paid in full and was told the bed was in stock and would be deliverd the next day . Waited all day no bed phoned furniture 123 and was told bed was not in stock but was offered an alternative which I accepted told rhis bed would be delivered in two days on the morning of delivery got an email to say furniture 123 could not deliver bed as parts were missing what a joke .i have now asked for a refund to be told I will have to wait five working days so we shall see . I read reviews about furniture 123 and had my concerns before ordering from them and phoned furniture123 to be fully assured by a very nice lady that I would not have any problems with my order I think she must have been joking and I fell for it .

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This review has been reported to customer service by a Trustpilot user for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

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This review has been reported to customer service by a Trustpilot user for missing proof of purchase.

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Very poor after sale services

One chair seat from the dining set I purchased was broken. I emailed them many times, but no relies at all in the past one month. Nobody picked up the phone from their customer services neither. I was once put on hold for more than 40 minutes over the phone, still no one answered me.
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Promised to send out missing and broken parts but failed to deliver .

I contacted furniture123 various times following the order of a corona one door four drawer wardrobe from them. Initially they gave a warm response and even promised to send out the missing hanging rail support parts. The problem was there were various scuff marks and the major issue which I wanted resolving was missing and a split in the middle hanging rail supports.
They initially sent confusing emails as they failed to understand the problem. Then they promised two parts to be sent out which are simply two pieces of wood that hold the hanging rail in the cupboard. They were repeated delayed responses. I waited for the parts and on my query after a weeks wait they said the returns managed advised parts were unavailable and couldn't be sent out.
They are now saying I violated term of conditions and should have kept packaging for 28 days and must dismantle and send item in own packaging. They don't mention how much they will refund on asking and their returns policy states they can keep whole or partial of what was paid to them if they find returns wasn't in same condition. They don't understand that packaging had a foot wide hole in and wasn't fit to be reused that's why I threw it. They promised to send parts through supplier but failed to comply.
For me it's been a nightmare and I regret buying from this retailer. I should have bought the corona wardrobe from elsewhere as I can't hang clothes in the hanging section and drawers are disorganised as shirts and jackets meant to be hanged in them.
What I will do is keep the wardrobe as they will never refund me and I will have to by my own hanging rail supports which won't match the cupboard and will be unsightly however I still may be able to use the wardrobe.
Unclear returns policy and no mention of packaging they fail to abide by their promise of sending out parts.
In all emails they are forcing me to return the product not explaining what refund they offer as I am aware they don't fully refund money and sometimes you return the item and they keep the money as I have seen reviews.

They don't ask if I want to return but are trying to get me to and won't explain why they said they would send out parts and failed to advise me that they couldn't be sent. This reflects their neglect and carefree attitude putting themselves first and not the customer.
My advise to others is stay well clear of them. Pay a bit more somewhere else at least they will refund you or at least not keep you in the dark.
I wasn't told why they had initially contacted supplier for parts to be sent out, were mentioning they would give me a delivery date when advised and failed to inform me they wouldn't be sent until I myself queried why they hadn't arrived.
I am gutted, terribly disappointed and wow to never buy from them again.
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Frustration and stress - Don't bother!

I ordered a glass dining table which arrived next day.. Great. After unpacking it was soon noticed that 3 legs were dented and table top faulty in 3 areas and very poor quality, I phoned the faulty goods department within an hour of receiving table and told to send photo's via email and that I would be contacted straight back. I sent the photo's two days running and phoned every day (at my expense) each time being told someone will call me back, I even spoke to a manager called Asif who made several promises he didn't keep - what an example! I have all the names of staff I spoke to, who all promised to sort it out and call me back but did NOT.
After several calls the table was collected and a refund given, even so I would NOT recommend this company to anyone.
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What a joke, awful customer service.

I ordered a Chest of drawers which turned up a completely different colour from the picture I ordered and the description was different. They would not except this and wanted £40.00 to send it back. We decided to keep it but when we built the chest it is scratched with chunks missing, and is very poor quality, the drawers don't work very well and the finish is dreadful it looks like a second.
When I wrote them a mail to explain they just sent me a mail back to say it wasn't a second and sorry for any inconvenience this has caused. No mention of a refund. Avoid these jokers!!!!!
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What a joke - UPDATED AGAIN

Ordered items after the cut off time so that I could have them delivered on the date required (2nd October). At 18.35 on the due date a courier arrived. I understood that the two items were coming from different companies so would not necessarily arrive together. What I wasn't expecting was to have only HALF the components for my desk delivered with NO LEGS for it and no chair at all. Of course, their customer service team only work from 10am to 4pm whilst their customers are potentially still waiting for their goods. I am now not at home for another couple of days which means that I can't set up my home office and get it all working.

BUYER BEWARE - although I still only have half a desk, the customer service that I have since received has been excellent. I sent an email after the goods failed to arrive and received a call from Furniture 123 at 9.10am on 3rd October to sort it out. I will update further once the issue has been resolved.

FINAL UPDATE
Box 1 arrived on time with part of the desk. Box 2 finally arrived on Saturday. I firmly believe this was the fault of CITY LINK (who are total p00p). The chair that was supposed to arrive next day was re-scheduled for the Saturday with DPD (confirmation text received). My OH dropped me off at a course in London and had to speed home on the Friday because I received a text stating delivery would be FRIDAY between 10.35 & 11.35. Apparently they were going to attempt delivery but it was definitely scheduled in for the Saturday if no one was home. He made it back and within 5 minutes of him being home, DPD delivered.

I wouldn't use this company again as I spent too much time trying to actually get the goods that had been paid for,

This review has been reported to customer service by a Trustpilot user for missing proof of purchase.

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This review has been reported to customer service by a Trustpilot user for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by a Trustpilot user for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

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Utterly Disgraceful

Furniture 123 is an absolute Joke of a company! We ordered a table to be delivered 6 weeks ago, when it arrived it had CHUNKS missing out of the table and legs. This was visible from the poor packaging it was wrapped in. I tried to organise a replacement one, however this process take 48 hours from thier team to get back to you! When the table was booked in to be collected a week later they went to wrong address 3 times! Each time I waited in all day for a courier company to collect the damaged table was a day off work. Finally the table was collected and again it took another week for a replacement table to be sent. Once again it went to the wrong address and when it did turn up at the correct address AGAIN there where CHUNKS and scratches, so i refused to sign it and sent it back with the same courier company. So in total I have taken 6 days off work to sit all day to wait for a new table to be delivered. How this company manages to exist is beyond my imagination. The staff are incompitant and can't even manage to send the courier company a correct address! They are a joke! After 6 weeks of waiting for a table....we are still waiting! I would never recommend this cowboy company to anyone. We are utterly disgusted by how everything has been dealt with.

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Furniture123 Details

About this company

Founded in 1999, Furniture 123 are the UK's most experienced online furniture retailer, with 17,000 products all with Free UK Delivery included and Free Next Day Delivery on 2,000 items!

If you have an outstanding problem with your order, we would be grateful if you would get in touch and allow us to resolve your issues before leaving a review. Our contact details are below. Thank you.

Visit Furniture123

Contact information

We live here: Unit A, Trident Business Park, Neptune Way
HD2 1UA Huddersfield
United Kingdom

Category

Furniture123 is ranked 140 out of 141 in the category Bathroom

Furniture123 is ranked 104 out of 107 in the category Bedroom

Furniture123 is ranked 150 out of 154 in the category

Furniture123 is ranked 1009 out of 1032 in the category Home & Garden

Furniture123 is ranked 50 out of 53 in the category Living Room

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