Reply from Furniture At Work™ (Furniture@Work Ltd)
[REPLY]
- Reviews (443)
- VICKY BROMILOW
- 1 Review
Very speedy and reliable service
The deliver of the chair was very quick. Even though the chair wasn't suitable for me I rang Furniture @ Work and they helped me to choose a more suitable chair and delivered it the next day.
- VINCE LODGE
- 1 Review
Great value, great service but the product was damaged
I found the service given by Furniture@work to be very good. the staff were pleasant, the products that I ordered were in stock and the delivery was right on time but one of the boxes must have taken a bash at some point. I noticed, after the shipment was signed for, that the leg of one chair had broken through the box and was slightly scuffed . When I assembled the chair, I also found that one of the leather arm rest pads had broken off. I expect that Furniture@work would have replaced this if I had complained but I needed this chair so I glued this pad back on to save the hassle of returning it (seems to have worked ok). I think this is more a fault with the shipping company than Furniture@work. I would use Furniture@work again and recommend them to friends but I would also recommend they carefully check the packaging and do not accept it if it's damaged.
- Mr Sue Welsh
- 1 Review
- SWS Finance
- 1 Review
Always check here first
I always check with Furniture@work before I buy elsewhere, because they get it right and on the one occasion they got it wrong they made it right. they give good prices, their invoiceing is clear and they advise of delivery dates really well.
- Mr Julian Gordon
- 1 Review
Unhesitatingly recommend
Ordered on line. Product arrived net day as promised. Delighted with the product and service. What more can I say?
- Mr Hilary Husbands
- 1 Review
Service Good, quality of product OK, we'll use you again.
OK, comms were a bit of a problem and delivery not quick but the goods received were what we ordered.
- JEAN DUFFY
- 1 Review
Everything was delivered quickly and efficiently.
Everything was delivered quickly and efficiently.
- Christopher Dott
- 1 Review
Next day delivery
I was very impressed with the speed of the order processing and delivery. I ordered an office chair mid morning and it was delivered in less than 24 hours. The chair is just as I expected and I would recommend Furniture at Work for the selection of products, the price and speed of delivery.
- Gerry Donnelly
- 2 Reviews
- PAULA SPIERS
- 1 Review
EXCELLENT
EASY TO ORDER VERY HELPFUL STAFF SUPER QUICK DELIVERY EXCELLENT AFTER SALES SERVICE
- SARAH WELLER
- 1 Review
Furniture at work really don't shirk
Bought 3 leather office chairs ordered Thursday they arrived Friday WOW excellent quality and excellent speedy service definately reccomend. Thank you Guys
- GARY DAVIES
- 1 Review
If you want to change your work, stay put, change your environment, call Funiture at Work.
Furniture at Work are really good if you want a quick service with well packaged and top qulaity products. I made an order for a chair and a desk and had both within a week. Now it is all assembled my office is now a different zone, all plush, nice wooden desk for just over £100. You can't go wrong.
- STUART EVANS
- 1 Review
- LINDA SHELLEY
- 1 Review
Excellent and fast service
Ordering our item (a desk pedestal) was simple, and the friendly sales person was helpful.
The delivery man upacked and installed the item, which arrived in perfect condition.
Overall, an excellent customer experience
- COLETTE THOMSON
- 1 Review
very quick reliable service! :)
After several emails and calls furniture at work were only too happy to replace my broken chair, they are great to work with and fully understand how important it is to us to have furniture that is "long -lasting"
- Mrs Julie Constable
- 1 Review
Good service and speedy delivery
Overall we had very good service and quick delivery. One observation: I was the person placing the order and having done so I received an immediate confirmation of payment, which also said that I would shortly receive an order confirmation from Furniture@work. I never did receive this order confirmation - in fact I heard nothing at all from Furniture@work. The first indication that they had received and processed the order was when the first item arrived. I later discovered that the order confirmation was sent to the invoice address instead of the person who placed the order (myself). Apart from this hitch, everything else ran smoothly.
- TRACY IBBOTSON
- 1 Review
Arrrrrgh!
My initial contact with your firm was good and the young man I spoke to very able. The delivery was made on time and then came the frustration.
~~Why oh why did the fixing screws need to be already in place? Worse than that half of them felt like they had been superglued in place! ~What should have been a 15minute job - tops - turned into a 2 hour epic! When I spend this amount of money on anything (it would have been far worse if it had been full price) I don't expect to have to battle with it before use.
That said now that it is, finally, together it is a very good chair.
Ultimately - good beginning - dreadful middle - good ending
Will I use you again - still thinking about that.
- HENRY ONWULI
- 1 Review
i like the quickness of the delivery
Your service is absolutely`magnificent
- Mr Joshua Hough
- 1 Review
Shame there is no 'Stock' Indicator
Great company to deal with. Their communication is fantastic, however it is a shame that there are no stock level indicators on the website. Desks i ordered for Next Day delivery took a week to arrive due to them being out of stock.
The company, however, were fantastic in liaising with me when this happened.
- IAIN ALLAN
- 1 Review
NOT GOOD SERVICE
My original order was incorrectly sized despite identify the correct cupboard in the catalogue with the sales agent, the resolution of this issue and arranging a replacement item took days, no-one rang me to tell when the replacement was arriving - it just turned up so it was pure chance I happened to be in, and the company who were to collect the wrong item turned up 45 minutes before the earliest time I was given so they could not collect as I was not there and now they need to come again!!
Altogether not an impressive performance!
- Still Waiting
- 1 Review
Great when you're buying, not so great when you have a problem
Placing an order is a dream. They answer the phone immediately and the prices are great.
Problems arise when you want to speak to customer service. LONG times on hold and they don't call you back when they say they will. Very disappointing.
If your order goes off without a hitch it's a great service. If things go wrong it is completely frustrating.
- Purchaser at Veterinary Hospital
- 1 Review
usually good however struggles to sort out issues
Have bought several items from this Company and all fine. Arrived on time and as expected. However soured by most recent purchase of a chair which arrived with no fixings and have spent 7 days so far chasing for either fixings to be sent or replacement.
- MOIRA WILSON
- 1 Review
You won't be disappointed!
We have ordered a few things now, and the service is first class. The products arrive the next day, and sooo much cheaper than elsewhere! Brill.
- MEL WARNER
- 1 Review
Does what it said on the tin!
Prompt and efficient service, arrived when stated, good product choice & good value.
- Mr STEVE SUGAR
- 2 Reviews
AS QUICK AS CHAIRS ON WHEELS
We have used Furniture @ Work several times before, there stuff is always good value and they have nice friendly staff if you need to contact them. I just ordered 3 chairs with wheels and they arrived the next day even though the website said 3 - 5 days I was well impressed.
- Mrs ELLEN TAIT
- 1 Review
SPEEDY SERVICE!
Fautless, easy online transaction. Next day delivery, affordable quality items and tracking from despatch to received. Will def. use supplier again.
- PETER MALCOLM
- 1 Review
Fantastic service
This was my first time ordering furniture online and it was simple and quick. The desks arrived within a couple of days and they were even assembled. Would definitely use them again.
- Mrs THERESA GOWER
- 1 Review
Great Service, Great Product and Delivered without Fuss!!
The rapid response was second to none and the service just perfect! Thanks for much for delivering the drawer unit so swiftly.
- Exeter Foyer
- 1 Review
Efficient service and well made furniture
Furnished Homes offer excellent customer service and staff are very friendly.
They are efficient and the furniture is very well made and good value for money.
- JO STEVENSON
- 1 Review
- FRED NOBLE
- 1 Review
Do not use this company, they are a joke!
Last year I used them to furnish our new offices and ended up buying folding chairs from Staples on our first morning.
Stupidly I used them again for 20 chairs at £39. Stating that I needed them delivered to our 3rd floor centre. No problem, they just dumped them outside.
I have just assembled the first chair to find that they are for children!
I now have to go through it all again to get them collected and find a reputable company.
- BRIDGET ROBINSON
- 1 Review
Amazing
Ordered the previous afternoon, arrived the next day, 5 stars for this
company!!
- GWEN FRIEND
- 1 Review
As usual Furniture @ Work have delivered!!
When I need a piece of office equipment I just contact one of your very helpful advisors. Usually within a couple of days - the item appears.
Thank you
- ALISTAIR_SNEDDON
- 1 Review
Still waiting for some items almost 4 months later
Range and price are great but part of the order has not arrived. This is despite numerous phone calls and promised deliveries. The invoice had no problem getting here followed by a demand letter despite a telephone call but they are gathering dust until the items get here.
- Nick Bale
- 1 Review
Court proceedings avoided by 30 minutes...
Having refused the initial delivery because incorrect furniture had been sent, it took the threat of court proceedings to finally get money back after 21 days. The refund was promised in 3 – 5 working days but never appeared; a litany of excuses. Denied access to a senior manager with number of unbelievable excuses, numerous phone calls on hold to 0844 numbers, emails unanswered and all promises broken. In meantime, exactly same furniture found elsewhere and cheaper! The true measure of a company is its performance when things go wrong!
- AUDRA WILLIAMS
- 1 Review
Good Communication and Super Speedy Delivery.
We have just relocated our Primary School and we have bought a lot of furniture and accessories. The items are good quality and sturdy. Throughout the transactions the communication has been fantastic and delivery has been very quick.
Would definately use again and would highly recommend.
- RHIANNA SAUVAGE
- 1 Review
Disappointed
Placed an order in september still didnt get it by october.
They failed to let me know about a manufacturing problem.
- CHRIS Moorhouse
- 2 Reviews
Speedy,friendly and a good price,perfect!
Ordered my products at short notice,it all arrived when promised and was the correct parts.just what I needed.
- Mr S.Searle
- 3 Reviews
Slow delivery
Good website and easy ordering but bad delivery service. I ordered 2 draftsman chairs and was told one was in stock and one would be delivered in 4 days.The 4 day one arrived as quoted but when i rang about the other one i was told it would be 3 weeks which had i been told at the point of ordering would of gone elsewhere. The first chair that arrived looked as if it had been assembled before and some small covers were missing.
- JUDITH BOUSFIELD
- 1 Review
GOOD COMMUNICATION OF ORDER AND KEPT UP TO DATE WELL
HAVE ALWAYS BEEN MORE THAN HAPPY WITH THE SERVICE OF FURNITURE@WORK. WILL CONTINUE TO USE THEM
Furniture@Work Ltd Details
About this company
UK's major supplier of quality 'budget priced' office furniture and seating with over 10,000 products for sale-up to 60% off manufacturers list prices.
Visit Furniture At Work™ (Furniture@Work Ltd)
Contact information
G1 3LB Glasgow
United Kingdom
