WE ARE A SMALL GP PRACTICE AND WAS ORDERING A MOBILE DRAWER UNIT TO FIT UNDER A DESK, AND ALSO TRYING TO MATCH UP TO THE ORIGINAL FURNITURE. STAFF WERE VERY FRIENDLY AND HELPFUL AND EVEN SENT OUT A SAMPLE TO CHECK IF IT MATCHED. SPEEDY DELIVERY. PRODUCT WAS EASY TO ASSEMBLE, NEEDING ONLY TO ATTACH WHEELS AND IT IS WELL MADE AND LOOKS GREAT. WILL DEFINITELY USE THEM AGAIN.
I needed some desks earlier than the required lead time and they arrived with no trouble, without any extra costs for delivery. I dealt with Colin Kelly and found him very helpful and gave me excellent communication regarding my order (by phone & email).
I have had trouble in the past with this company, however, with Colin's help the experience was extremely positive.
you should try this company, I placed the order on the Monday and my new chair was here on the Wednesday, my back is so much better.
I ordered via your telephone ordering and spoke to a very helpful and friendly lady. The service provided by her was excellent. The delivery quick and efficient. I can now work at my desk without suffering severe back pain. Thank you.
I ordered a chair and it arrived in a well packed box within 24 hours.
We have used Furniture @ Work twice. The first time all went well and delivery was efficient and the goods were value for money. Unfortunately, the second time we used them one of the chairs was broken when delivered. We telephone immediately to inform them and was told to repackage the chair and they would arrange for it to be picked and a replacement delivered. A week later, we were asked to take photographs of the damage - too late it was so well parcelled up for the return the box would have fallen apart! Now, they are 'still dealing with the outstanding issue'! So VERY POOR service if the goods received are damaged but who knows - you may be lucky!
The chair arrived quickly, in many parts ready to construct. Unfortunately neither the catalogue nor the instructions stated that you would need a large screwdriver as well as a diploma in DIY to put it together. There was an allen key provided for the arm fixings, but there were screws under the seat which needed to be removed before fixing the bracket underneath. The instructions said "unscrew all hardware from cushion before assembly" but should have said "remove screws from cushion before assembly". So after loosely fixing the arms on, I found that I would need to remove the screws, which proved to be too tight to move! I had already had to put off the assembly for a couple of days till I brought a screwdriver from home, so was not too pleased. I phoned Teknik (the chair makers) and they asked if I had an electric screwdriver (?!) to which I replied that it's not the sort of thing we have in a solicitors' office. They apologised and arranged to send another seat with the screws already removed, so we had to wait another 5 days including the weekend before the new seat arrived. They didn't even want the original seat back! The chair is now assembled and looks fine, but I am still shaking from the effort required to follow the instructions correctly!! It took around one and a half hours in total to get the chair useable.
It would be helpful if the catalogue gave information about what tools would be required and the fact that the chairs are not even partly built before delivery. I would not want to repeat the experience any time soon.
Ordered what looked like a good quality and build chair, and the received item was exactly as described. Delivery was really quick which was great. I would definitely purchase from this firm again
Quality and prices to suit all needs.
Very easy to telephone or e-mail your orders and talk to your own account Manager.
Quick dispatch and delivery and a no quibble attidtude to any problems.
A furniture@work account is a must for any business.
The ordering process was fine, staff friendly and helpful, receiving the items slightly different, specific delivery instructions seemed to be ignored, One driver was particularly rude, (but I can understand his grip's he had had a long day and wasn't passed the delivery instructions/directions that had been left when ordering) items didn't arrive when stated and some chairs were left at a unit round the corner and some taken to a post office branch both without any notice to Blaze, If it hadn't been for the maintenance man walking past as the delivery was being left at the unit round the corner I would never have known they where there, One desk was delivered damaged and another with faulty legs, Both rectified but getting hold of customer services was a struggle as was on hold for longer than the phone call took. However when I did get through again staff were friendly and helpful. All furniture now received and repaired so overall just a bit of a struggle.
We ordered a desk and chair 22nd Oct for a new employee selecting from the 24 express range. The chair arrived the next day but no desk. Upon enquiring myself the day after I was informed the desk was unavailable. No one had contacted me to inform me this was the case. I was told during my call someone would call me back, no one did, but I received an email 2 days later responding to mine. I was offered an alternative with a 7 day delivery time, of no use to me. The order was cancelled on the 28th Oct, today is the 7th Nov and I have had to call to chase the refund. Cordial staff and good telephone manner aside the service has been worse than poor.
delivery men were great even moved material in stores for me to accommodate their delivery
Had trouble with several items ordered over the last couple of months with missing items, damaged or late deliveries. Customer service helped out where they could but courier service used caused problems with one particular item. Will not let these troubles stop us from ordering again as this was the first time we've experienced any issues as we've always had great service in the past.
Ordering is very efficient, even though the correct items do not always appear. When they do appear, some are damaged. Customer services is very poor. you ring and listen to music for at least 10mins, which means that there are a lot of complaints, or not enough staff to deal with these issues. When you eventually get someone, it takes forever to get a solution and managers etc will not contact you.
Good quality, fast delivery, self assembly made more difficult than need be. Easy to have items the wrong way round, not highlighted in instructions, then requires taking things apart to correct the problem. A bit more detail in instructions would be helpful rather than trying to rely on diagrams alone.
I have been constantly chasing delivery of a bookcase (promised 2-3 days). No reply to many emails, and it takes forever to get through on the phone. When I did I got a sullen agent who didn't offer an apology and said I would receive an email with a delivery date. Naturally, no email has been received and neither has the bookcase. My rearranged office is a mess whilst waiting on the bookcase. I didn't even bother telling them that the desk ordered at the same time had arrived, but without assembly instructions. I managed to put it together, but I'm an engineer. Non-engineers may have struggled far more. Awful service and I will never use this company again, and I will tell anybody who asks to avoid at all costs.
I have been very disappoibnted at the lack of contact back from your organisation and the poor qulaity of the product which I am very unhappy with and need to get back to you. Also you should let the courier contact directly about delivery times as it would be much more convenient.
Ordered home office furniture on basis of 1-2 week delivery and selected Furniture@Work as they are local. All that showed up was a chair !!!! Week 4 with no confirmed date for the balance of equipment has resulted in cancellation of the balance. No refund yet so preparing for a struggle. People I spoke to were pleasant, they just didn't listen or were powerless to react.
I ordered a filing cabinet on a Wednesday - it was flagged as 24hr delivery, but didn't arrive until the following Monday, mid-day. No great problem, as I wasn't in a hurry for it; BUT when I rang Customer Service on the Monday morning I was put 'on hold' for far too long: I think the staff there need to be trained to answer a phone when it rings!
The courier who delivered it was very helpful, and the cabinet itself is good quality for the price. Ordering through the website was easy enough....just a pity about the Customer Service department: my patience ran out before I managed to get through to them!
We still haven't received our refund/compensation or anybody contacting us regarding outstanding unresolved issues, I cant even be bothered to send them photos of the desk that I finally received in a damaged state, as I don't have any confidence that the company manager will bother to get back to me. sad state of affairs.
Good selection of goods ordering and quotations very prompt however if items are faulty or damaged customer service is difficult and you have to wait for anyone to pick up the call for a long time.
We had three office chairs delivered today, when we unpacked them they all looked like they had been pre-owned ! They are coming to collect the damaged chair and hopefully replace it with a fully functioning one ?
I ordered a screen over the phone when it arrived it had the wrong fixings. I tried to call many times to speak with someone to advise the fixings were wrong and was on hold for over 10 minutes on each occassion. When I tried to bypass customer services and speak to another department they could offer no help other than to put me back in the queue and wait. When I finally got hold of someone they said they would come back to me within 24/48 hours, after this time had lapsed I called them back...was on hold again before finally speaking to someone...I'm still waiting! I'm not blaming anyone, the staff are polite and helpful but the system is very frustrating...the process very long winded.
Mum ordered this chair for my new student house, i was previously sitting on a poufee and was very uncomfortable. Now I can sit for hours at my desk studying. Here goes for a first class result!!
Having spent approaching £500 on five chairs, you would expect them to turn up. When chased they admitted they were out of stock and offered a replacement, ok said I...better than waiting for a further 6 weeks. When the substitutes turned up, one chair was broken. In due course this was replaced, unfortunately the replacement came without the nuts and bolts to assemble it! I STILL only have 4 of the 5 chairs that I have already paid for and am awaiting a further replacement that may take as long as 10 days! Arahhhhh. I was hoping to refurnish our canteen with desks and chairs using the same company...not surprisingly I am now questioning this!!!
I used to order the 24 hour operator chair, however, after ordering one recently the quality was so poor the member of staff refused to sit on it. I decided to order a different chair (at a higher price) this time, however it was delivered broken. It took a week for it to be collected and replaced. The replacement was delivered without any arms (which I had paid extra for). After calling customer services 3 times over a period of 3 weeks I still had no arms for the chair nor an update to when I would receive them. After the 4th call and nearly a month after the original order I was notified that the arms had been dispatched and delivery would be within 48 hours.
The deliver of the chair was very quick. Even though the chair wasn't suitable for me I rang Furniture @ Work and they helped me to choose a more suitable chair and delivered it the next day.
I found the service given by Furniture@work to be very good. the staff were pleasant, the products that I ordered were in stock and the delivery was right on time but one of the boxes must have taken a bash at some point. I noticed, after the shipment was signed for, that the leg of one chair had broken through the box and was slightly scuffed . When I assembled the chair, I also found that one of the leather arm rest pads had broken off. I expect that Furniture@work would have replaced this if I had complained but I needed this chair so I glued this pad back on to save the hassle of returning it (seems to have worked ok). I think this is more a fault with the shipping company than Furniture@work. I would use Furniture@work again and recommend them to friends but I would also recommend they carefully check the packaging and do not accept it if it's damaged.
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