Don't use this company if you want good customer service. They hound you for your order but then when they delivery goods not fit for purpose they refuse to send out the missing items.
We order 5 desks and 4 pedestal units, having had goods previously, which were being delivered to our new premises. The warehouse was being redeveloped so when the goods were delivered they were signed for my our builders. They all came on a pallet and the delivery note did not state how many boxes there was, only how many items which is not the same thing. A couple of weeks later, once the works were finished we started to put the desks together and noticed a set of legs missing so we now have a desk top with no legs - not very useful!!
We contacted Furniture at Work only to be told that there was nothing they could do and we would have to purchase a set of legs - which does beg the question who orders just a desktop or just a set of legs??
They are saying that as my builder did not indicate that anything was missing then as far as they are concerned everything has been delivered! Also, because of the time between delivery and notifying them they again could not do anything. My argument is that how was the builder to know what there was supposed to be, he was simply signing for the delivery. Furniture at Work knew we had work going on and that we would not be using the desks for a little while.
When I said fine I'll return the desk they refused to give me a full refund as the legs are missing!! I think this is very poor customer service for what is a very inexpensive solution for them. After all, what use is a desk without legs, its not like I am trying to get anything extra to what I have ordered.
I would not use this company again until I get a satisfactory outcome and am considering taking the matter up with my credit card company as in my opinion Furniture at Work have supplied a product not fit for purpose.
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