Having refused the initial delivery because incorrect furniture had been sent, it took the threat of court proceedings to finally get money back after 21 days. The refund was promised in 3 – 5 working days but never appeared; a litany of excuses. Denied access to a senior manager with number of unbelievable excuses, numerous phone calls on hold to 0844 numbers, emails unanswered and all promises broken. In meantime, exactly same furniture found elsewhere and cheaper! The true measure of a company is its performance when things go wrong!
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