Furniture At Work™ (Furniture@Work Ltd) reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Nice chair, nice people, but what a nightmare to put together!

The chair arrived quickly, in many parts ready to construct. Unfortunately neither the catalogue nor the instructions stated that you would need a large screwdriver as well as a diploma in DIY to put it together. There was an allen key provided for the arm fixings, but there were screws under the seat which needed to be removed before fixing the bracket underneath. The instructions said "unscrew all hardware from cushion before assembly" but should have said "remove screws from cushion before assembly". So after loosely fixing the arms on, I found that I would need to remove the screws, which proved to be too tight to move! I had already had to put off the assembly for a couple of days till I brought a screwdriver from home, so was not too pleased. I phoned Teknik (the chair makers) and they asked if I had an electric screwdriver (?!) to which I replied that it's not the sort of thing we have in a solicitors' office. They apologised and arranged to send another seat with the screws already removed, so we had to wait another 5 days including the weekend before the new seat arrived. They didn't even want the original seat back! The chair is now assembled and looks fine, but I am still shaking from the effort required to follow the instructions correctly!! It took around one and a half hours in total to get the chair useable.
It would be helpful if the catalogue gave information about what tools would be required and the fact that the chairs are not even partly built before delivery. I would not want to repeat the experience any time soon.
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