Furniture At Work™ (Furniture@Work Ltd) reviews

Furniture At Work™ (Furniture@Work Ltd) reviews

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Review by confirmed purchaser

Good service, good prices

Order some office chairs at very competitive costs. Arrived as promised in excellent condition.
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Review by confirmed purchaser

Very good comprehensive all round service

A good supplier to work with with good and pleasant communications and a wide range of quality products at competitive prices.
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Review by confirmed purchaser

Slow delivery times and bad customer service

Good selection of goods ordering and quotations very prompt however if items are faulty or damaged customer service is difficult and you have to wait for anyone to pick up the call for a long time.
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Review by confirmed purchaser

FANTASTIC PRICES AND SERVICE

GOOD QUALITY PRODUCTS, AND SPEEDY DELIVERY
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Review by confirmed purchaser

Used chairs for sale

We had three office chairs delivered today, when we unpacked them they all looked like they had been pre-owned ! They are coming to collect the damaged chair and hopefully replace it with a fully functioning one ?
Furniture@Work Ltd

Reply from Furniture@Work Ltd

Good afternoon, sorry to hear that the chairs have arrived in an unsatisfactory condition. We have contacted the supplier of the goods and we are investigating the issue.

Please rest assured Furniture@Work Ltd do not sell any used items.
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Review by confirmed purchaser

Terrible...

I ordered a screen over the phone when it arrived it had the wrong fixings. I tried to call many times to speak with someone to advise the fixings were wrong and was on hold for over 10 minutes on each occassion. When I tried to bypass customer services and speak to another department they could offer no help other than to put me back in the queue and wait. When I finally got hold of someone they said they would come back to me within 24/48 hours, after this time had lapsed I called them back...was on hold again before finally speaking to someone...I'm still waiting! I'm not blaming anyone, the staff are polite and helpful but the system is very frustrating...the process very long winded.
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Review by confirmed purchaser

Excellent Service

Telephone staff were helpful and efficient.
Goods were delivered when promised.
When a problem arose, it was dealt with in a professional manner.
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Review by confirmed purchaser

EXCELLENT SERVICE

ordered one day delivered following day - all done on internet - so easy.
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Review by confirmed purchaser

Super chair - just what I need for comfy studying! Sperfast service. Thanks

Mum ordered this chair for my new student house, i was previously sitting on a poufee and was very uncomfortable. Now I can sit for hours at my desk studying. Here goes for a first class result!!
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Review by confirmed purchaser

Just Not Good Enough!

Having spent approaching £500 on five chairs, you would expect them to turn up. When chased they admitted they were out of stock and offered a replacement, ok said I...better than waiting for a further 6 weeks. When the substitutes turned up, one chair was broken. In due course this was replaced, unfortunately the replacement came without the nuts and bolts to assemble it! I STILL only have 4 of the 5 chairs that I have already paid for and am awaiting a further replacement that may take as long as 10 days! Arahhhhh. I was hoping to refurnish our canteen with desks and chairs using the same company...not surprisingly I am now questioning this!!!
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Review by confirmed purchaser

Poor customer service

I used to order the 24 hour operator chair, however, after ordering one recently the quality was so poor the member of staff refused to sit on it. I decided to order a different chair (at a higher price) this time, however it was delivered broken. It took a week for it to be collected and replaced. The replacement was delivered without any arms (which I had paid extra for). After calling customer services 3 times over a period of 3 weeks I still had no arms for the chair nor an update to when I would receive them. After the 4th call and nearly a month after the original order I was notified that the arms had been dispatched and delivery would be within 48 hours.
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Review by confirmed purchaser

Great service yet again!

Ordered at 12.30pm and delivered next morning. You can't get better than that!
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Review by confirmed purchaser

Very speedy and reliable service

The deliver of the chair was very quick. Even though the chair wasn't suitable for me I rang Furniture @ Work and they helped me to choose a more suitable chair and delivered it the next day.
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Review by confirmed purchaser

Great value, great service but the product was damaged

I found the service given by Furniture@work to be very good. the staff were pleasant, the products that I ordered were in stock and the delivery was right on time but one of the boxes must have taken a bash at some point. I noticed, after the shipment was signed for, that the leg of one chair had broken through the box and was slightly scuffed . When I assembled the chair, I also found that one of the leather arm rest pads had broken off. I expect that Furniture@work would have replaced this if I had complained but I needed this chair so I glued this pad back on to save the hassle of returning it (seems to have worked ok). I think this is more a fault with the shipping company than Furniture@work. I would use Furniture@work again and recommend them to friends but I would also recommend they carefully check the packaging and do not accept it if it's damaged.
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Review by confirmed purchaser

Very good

Easy to use website. Delivery times good
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Review by confirmed purchaser

Always check here first

I always check with Furniture@work before I buy elsewhere, because they get it right and on the one occasion they got it wrong they made it right. they give good prices, their invoiceing is clear and they advise of delivery dates really well.
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Review by confirmed purchaser

Unhesitatingly recommend

Ordered on line. Product arrived net day as promised. Delighted with the product and service. What more can I say?
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Review by confirmed purchaser

Service Good, quality of product OK, we'll use you again.

OK, comms were a bit of a problem and delivery not quick but the goods received were what we ordered.
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Review by confirmed purchaser

Everything was delivered quickly and efficiently.

Everything was delivered quickly and efficiently.
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Review by confirmed purchaser

Next day delivery

I was very impressed with the speed of the order processing and delivery. I ordered an office chair mid morning and it was delivered in less than 24 hours. The chair is just as I expected and I would recommend Furniture at Work for the selection of products, the price and speed of delivery.

Furniture@Work Ltd Details

About this company

UK's major supplier of quality 'budget priced' office furniture and seating with over 10,000 products for sale-up to 60% off manufacturers list prices.

Visit Furniture At Work™ (Furniture@Work Ltd)

Contact information

Call us on: 0844 415 9700
We live here: 20 Buchanan Street
G1 3LB Glasgow
United Kingdom

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