Furniture Choice reviews

Furniture Choice reviews

Excellent
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Review by confirmed purchaser

Definitely use again

I was very impressed with Furniture Choice. Before placing my order I called and spoke with Claire who was most helpful and calmed all my fears about ordering a mattress without testing and from a source I had not used before. Delivery was on time (and early in the day). The Silentnight mattress I ordered is super comfy and was at the best internet priace (with delivery) I could find. I would definitely use Furniture Choice again and would recommend others to also.
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Review by confirmed purchaser

Table top is very poor quality and marks very easy

Not what I expected esp. The table top patched in wood the two halves of the table don't meet exactly it also marks very easily the delivery was good the chairs seem ok wee bought it for the size but when folded shut your feet/ legs hits the center column and after just a week it looks like the varnish is cuming off
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Review by confirmed purchaser

Would recommend

Good friendly company delivered mattress within two days & pleased with service + good price offer

Thank you
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Review by confirmed purchaser

First time buyer from Furniture Choice and would certainly use them again.

The glass table and chairs that I purchased from Furniture Choice are really good value for money and I am very pleased. Delivery was very good although it would have been helpful to know whether this would take place in the morning or afternoon. Otherwise I certainly have no complaints whatsoever!
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Review by confirmed purchaser

Great shopping experience - disappointed with purchase

We tested out some matresses before deciding on a firm pocket sprung. We then came home and searched for it on-line, in the hope, as you do, that it will b cheaper. At around £100 cheaper, we ordered and took delivery. No problems at all with Furniture Choice or delivery - their terms were very clear and the delivery arrived when expected. Disappointment has come from the mattress - certainly firm but very poor in the 'pocket sprung, so no bounce' department. Will make me think twice about trialling in a shop then buying on-line. Ah well, back to spilled tea on a sunday morning!!
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Review by confirmed purchaser

excellent product and price!

I bought a silentnight memory foam mattress. It was fairly priced and a really comfortable mattress. Delivery was fast too.
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Review by confirmed purchaser

First Class for First Choice

This is the first time that i have made a purchase on line and i was a bit apprehensive. i like to see and feel what i am buying, that's why until now, i would always choose to buy direct from a store. However: I am delighted with my new dining set. it ilooks and feels exactly as described on the website. I was looking for comfortable seating and a classy appearance..i am not disappointed. The ordering process was very simple and a text the day before my delivery, meant i didnt have to wait in all day..bonus!
I will reccomend FC to my family and friends.
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Review by confirmed purchaser

Excellent customer service

Having bought some dining table chairs that I was not entirely happy with , the customer service attitude from this company was fantastic really wanted to put things right and they did so thank you would buy again from this company.
Furniture Choice

Reply from Furniture Choice

Dear Jason

Many thanks for leaving this important feedback for us.

I am very sorry indeed to hear that you have experienced a problem with the chairs you purchased from us. This is most unusual, however, I will ensure that this information is passed on to the manufacturers. As you had not contacted us to give us the opportunity to rectify this situation for you, we have agreed to issue a refund as a gesture of goodwill and by way of a "sorry" for the inconvenience caused and I can confirm that the refund has been processed.

Once again please accept my sincere apologies and if I can provide any additional information or assist further, please do not hesitate to contact me again.

Kind Regards
Gill Phillips
Senior Customer Services Manager
Furniture Choice
0800 035 0070
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Review by confirmed purchaser

Fantastic service from order to delivery......used many times and very consistent

Staff very professional and friendly. Efficient delivery service. Good quality furniture and very good value. Would recommend.
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Review by confirmed purchaser

good all round

Great price, great service and assistance on phone. Delivery was as stated by 2 very polite men. Would recommend this company to everyone. Already have told friends and neighbours that if they want a bed or mattress to look on line at these people.
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Review by confirmed purchaser

Very pleased with the chairs.

Fortunately as a recently retired man I can wait for the delivery without needing to know exactly when it will arrive.
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Review by confirmed purchaser

Very efficient and terrific value.

I'm in a shopping centre in Liverpool at the moment l hope you will understand me being brief. Regards
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Review by confirmed purchaser

Very Professional very good

Very quick response to my question about delivery time spot on on the date !!!!!
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Review by confirmed purchaser

Excellent company

Have purchased a sofa and an armchair at incredible prices.
Smooth easy transaction.
Competent reliable delivery.
Kind considerate
Great communication
Woul definitely buy again
10/10
A++++++
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Review by confirmed purchaser

Great dining set and fast delivery!

From the time of order to delivery, the process was smooth and fast. The delivery men arrived when they said they would. The dining set is great quality and has become a real feature in the room. The chairs fit better under the table when it is extended.
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Review by confirmed purchaser

Excellent service at a bargain price

I bought the mattress after finding it cheaper than anywhere else. It was delivered easily and had no complaints. All in all I would highly recommend furniture choice.
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Review by confirmed purchaser

unpleasant experience

I must say that staff of the FC are not bad at all. i bought a dining table by my debit card. I wanted it to be delivered to a different address rather than my billing address as their website allowed this option. When FC got my payment i got a call from the manager saying he is going to cancel my order as my card transaction was highly risky. he suggested me to transfer the money into their bank a/c after being refunded. it was ridiculous procedure, once FC allows card transaction and entering different delivery address, later they cancel order on the basis of their stupid website and company policy. anyway i had to transfer the money after getting refund. not to mention that i had to reschedule my party as i bought the dining table specifically for a party at my home.
all credits go to FC.
Furniture Choice

Reply from Furniture Choice

Dear John

Many thanks for taking the time to leave us this feedback.

Firstly, please accept my most sincere apologies that you are unhappy with the service provided by Furniture Choice.

I have reviewed your order details, and see that you selected a different delivery address to your billing address where your payment card is registered. Whilst we have no objections to this, as we take fraud prevention extremely seriously, we do occasionally request additional security information to validate these orders as we feel it is really important to protect the cardholder.

Please note I am very sorry indeed that we appear to have put you to a great deal of inconvenience and I can assure you that this certainly was not the intention.

If you require any additional information or I can assist further, please do not hesitate to contact me again.

Kind Regards
Gill Phillips
Senior Customer Services Manager
Furniture Choice
0800 035 0070
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Review by confirmed purchaser

Magnificent

I WILL DEFINITELY RECOMMEND TO MY FRIENDS.
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Review by confirmed purchaser

fast free service

The site was easy to use easy payment options i used pay pal and the furnitur arrived when stated they even gave me a phone call 10 minutes before delervery

Furniture Choice Details

About this company

Visit Furniture Choice

Contact information

Call us on: 0800 035 0070
We live here: Unit 22 Bankfield Business Park
WF14 9DQ Mirfield
United Kingdom

Category

Furniture Choice is ranked 17 out of 107 in the category Bedroom

Furniture Choice is ranked 29 out of 154 in the category

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