Furniture Choice reviewed by

2 Reviews

Review by confirmed purchaser
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trustpilot stars

Very positive experience - Delivery leaves a few fears though

I was really very impressed with Furniture Choice. I was able to order a memory foam mattress for delivery with very little difficulty. I was even able to select a date 10 days in the future and they kept to their commitment to deliver.

My only gripe, however is the stipulation of a massive redelivery charge if a delivery cannot be made on the first attempt. If you are unable to accept the initial delivery (through not being in etc), they will apply a charge of £60 (reduced to £30 if redelivered within a week) but this made me question whether I was going to order or not.

I think had this charge not been an element, I'd have ordered straight away with no reservations. As it goes, I agonised over it for a while before taking the plunge. Were this revised, I would certainly give them 5 stars.
    Furniture Choice
    TrustScore 9.3 / 10
    1,859 Reviews

    Reply from Furniture Choice

    Dear Andrew
    Many thanks for taking the time to post a review on our website. I am very pleased indeed to hear that you had a positive experience with Furniture Choice. I note your comments in relation to the re-delivery charges highlighted on our website. Whilst I understand that in your case it may well have put you off placing an order with us, here at Furniture Choice our aim is to be as honest and transparent as possible.
    Kind Regards
    Gill
    Furniture Choice
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