Furniture Point Limited reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

APPALLING CUSTOMER SERVICE

I ordered a Mon Chique table & chairs from this joke of a company in mid-September last year. After "delivery errors" blamed on the courier company, I received them at the beginning of October. By January 2012 the chairs had split & become so loose they were rendered completely unusable so I emailed my complaint and have been waiting for replacements ever since. I have just been told it will be at least another 4-6 weeks, that's over 5 months waiting! I have been fobbed off with excuse after excuse, been blatantly lied to several times regarding delivery dates, and not once have I received so much as a follow up or courtesy call informing me about the delays. Avoid this company at all costs - their prices may be lower but their customer service is appalling.

On the 2nd May following this review it was stated in the response by Furniture Point that I would shortly be receiving a call offering compensation for the LONG wait for my replacement chairs. It is now May 24th & yet again no-one has contacted me.
1
Robin Hunt found this review useful
    Furniture Point Limited
    TrustScore 5 / 10
    75 Reviews

    Reply from Furniture Point Limited

    Hi Catherine,
    Many thanks for your feedback.
    I have looked into your order today and can see that when you initially placed your order in September we delivered to you mid-October via a 3rd party courier that we were using to conduct our deliveries. When you received your delivery you reported to us that the chairs were missing from your delivery we immediately contacted the 3rd party courier company who could not find them in their warehouse, although these had been scanned out of ours with the rest of your items. The courier admitted liability and we immediately dispatched some more to you as quickly as we could, you received these within 2 days.
    We have since invested in own fleet of Delivery Vehicles and Drivers to enable us to be more efficient, lower the risk of missing items off deliveries and minimise any Damages to our products.
    We are now offering a much better delivery service than you originally experienced. In addition to this we have invested heavily in stock and a state of the Art Warehouse to improve the lead times on our best selling products.
    Towards the end of January you contacted us to inform us of a fault with your chairs. We informed you that there would be an initial wait of 4-6 weeks as we were waiting for a new batch of chairs from the Manufacture.
    The chairs arrived with us last week but unfortunately when these were quality checked at our warehouse it was brought to our attention that the colour of the Finish was completely wrong on the chairs. We have had no choice but to isolate our stocks of these chairs whilst we wait for a new batch to be sent from our Manufacture. Unfortunately we are dependent on our suppliers and if items are manufactured incorrectly there is little we can do about this.
    I am sorry if you felt that our customer services team did not properly inform you of the further delays, and I can assure you we are always working towards improving the customer experience and the ways in which customers are updated on the progress of their order.
    I am sorry for the problems with your order and these are not the service levels we aim to achieve, or indeed usually offer.
    The customer services Manager will be in touch with you shortly to offer you some level of compensation for you wait.
    Kind regards
    Miles Fawsitt
    Managing Director
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