Furniture Village reviews

Furniture Village reviews

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7.4
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Review by confirmed purchaser

Happy withpost sale service

After bought a sofa at FurnitureVillage Watford I received an invoice via mail wich had no VAT details.
After several calls without sucess I made a visit to Watford store and requested a full VAT receipt with the amount paid upon ordering and the remaining paid before delivery. It was difficult to explain that to be reimbursed it is requested to have a receipt with the details otherwise IR Custums and Revenues would decline it. Finnaly I was understood and couple days later I received a full receipt with the VAT details as requested.
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Review by confirmed purchaser

on time and no problems

Furniture village gave us a 4 hour window and arrived right in the middle. They guys were careful with the sofas and polite.
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Review by confirmed purchaser

Bad customer service

We ordered a bed and mattress in February
Was meant to get the order four weeks later
I had to keep phoning them to find out a delivery date
Only to keep being told that I had had already taken delivery of the mattress

After two weeks they finally found the location of mattress
(Still in the suppliers)
After finally getting the items
Tried getting hold of the store manager only to keep being told he was either on the phone of was not in the store
Never shop there again and would always tell friends and family to steer clear
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Review by confirmed purchaser

Excellent in all respects.

We ordered a sofa, an armchair and accompanying box, a dining table with 4 dining chairs and a china cabinet. All were delivered on time and assembled as required.
No problems.
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Review by confirmed purchaser

Not a great experience on the delivery side of things.!!

After waiting near enough 13 weeks for the sofas to arrive the delivery was scheduled. Waited and waited at home with a newborn baby all day after taking the day off work to ring through to dispatch and find our sofas were not even in this country yet.! Booked another delivery slot and the same thing happened only this time a lady called the day before by accident and I didn't wait in the next day. Finally sofas arrived and we couldn't be happier with our choice but getting the sofas delivered was a complete nightmare!!!!!
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Review by confirmed purchaser

Missed the legs

All went on well, delivering was on time but I missed the legs where the sofa sits and been trying to contact u all in vain. Could u advise please
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Review by confirmed purchaser

I WAS VERY PLEASED WITH MY PURCHASE

I THOUGHT IT WAS A LITTLE ON THE EXPENSIVE SIDE BUT YOU HAVE TO PAY FOR QUALITY.
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Review by confirmed purchaser

excellent customer service during purchase

Very disappointed with my leather sofa it has flattened and leather stretched with 4-5months of purchase. Technicians booked to view the sofa.
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Review by confirmed purchaser

first rate excellence

Furniture Village provided a good selection to look at and compare and the salesperson provided valuable advice to help us make the right choices.
The furniture was delivered ahead of schedule and installed by two very skilled and frindly men. All packaging was removed and advice given on maintenance.
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Review by confirmed purchaser

Good Service

Quick and efficient. Ring the day before to confirm delivery and then deliver when they say they will. Delivery men are courteous and very professional.
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Review by confirmed purchaser

A very homely and comfy visit.

From the moment we walked in the door we were made to feel very welcome with Alex offering us a nice cup of hot chocolate and no-one pressured us to buy anything but were very helpful when we had decided what we would like.
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Review by confirmed purchaser

Delivery Service was the best I have ever experienced!

As I have already said the delivery men were wonderful! Kind, courteous, taking the fact that the window had to be removed in their stride and also the fact that the furniture had to be covered and stored. However, as a flood victim whose house was not ready for the furniture I found the attitude of the Warehouse staff unhelpful to say the least! It was not my fault that the building work has taken 2 months longer than anticipated.
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Review by confirmed purchaser

prompt,efficient and courteous

quick, allocated time slot and day- PERFECT for the working person
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Review by confirmed purchaser

Goods OK delivery poor

Was asked to pay for goods as they were ready for delivery and would be with me in approx. 5 days, 19 days later goods arrived, why was I asked to pay for goods so far in advance not happy.
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Review by confirmed purchaser

Delivery promises not kept

I purchased two mirrors and a clock at the weekend. I saw them in the store on an offer day. I was told they were not available to take that day but delivery would be Tuesday week. The clock arrived, but the mirrors did not. The store did not know why. The following Tuesday was then promised for the delivery of the mirrors. This also failed to materialise and again they did not know why. A week later they finally arrived in store. I had to do much of the chasing myself. In their defence however they agreed to deliver for me rather than for me to collect as originally planned.
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Review by confirmed purchaser

I will never buy shop in Furniture Village again

3.5 weeks late on delivery timeframe. Abousolutley no updates unless I contacted them.
I had to make numous chase up telephone calls to shop/supplier/delivery company & although furinture was well overdue I was given no choice of delivery time/ date it was either take what is offered or you are go back on the list for planning in but that was their planning not the customers. I ended up being told the day before delivery that they could fit me in not sure what sort of planning that is.
The staff at the branch did not seem at all interested & that goes right to the manager who I also spoke to. Once they have your money customer service is non existent. Never again
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Review by confirmed purchaser

A good shopping experience

Very efficient staff - good price - delivery on time.
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Review by confirmed purchaser

No complaints.

In the last ten years we have bought numerous items from furniture village. This latest time we found the usual high standard of customer service. The staff were very friendly and helpful and the furniture is of a high standard. In all, we have no complaints and would have no hesitation using F V again.
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Review by confirmed purchaser

Dining specialist sells top mattress.

I came into the store to buy a mattress, I had done a bit of research and planned to purchase a Sealy Posturepedic as I have an ongoing back problem. I was assisted by Gary, who was courteous and helpful and gave me lots of time and space to try out many beds in the section. He achieved this without being pushy or recommending anything, just answered my questions. He volunteered that he was only helping out on this section as normally he worked on dining and considering this I found him very knowledgeable. As a result of his time and patience he sold me a mattress which cost more than twice as much as the one I intended to buy and did not push the sale at all. I find this very refreshing as the one thing that is guaranteed to send me out of the door is a pushy salesperson. As I left we discussed dining chairs and he was able to show me exactly what I liked with ease, I hope when I return to the store I will have the pleasure of being served by him again. This is the second purchase I have made in your store since Christmas and have been overall very happy with the service I have received, it is so nice to be able to spend us much time as you want and not feel pressurised in any way. Well done to a lovely store but especially Gary.
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Review by confirmed purchaser

nothing special i could of bought the 3 piece suite on line

Very happy with the quality of the 3 piece suite should of done my homework before buying from this store . Bit sick and tired of there junk mail coming into my email box.

www.furniturevillage.co.uk Details

About this company

Browse our wide selection of Sofas, Chairs, Beds and Dining Room Furniture, find your perfect furnishings and buy online for quick home delivery.

Visit Furniture Village

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Furniture Village is ranked 117 out of 154 in the category

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