Furniture Village reviews

Furniture Village reviews

Good
7.3
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
407 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Delivery experience is like being at a panto!

Very happy with the sofa 2 weeks in, but the delivery was a joke.
The Sales chap in the shop said "don't worry if they can't get the sofa into the house. These sofas are designed to be easily dismantled in a matter of minutes and put back together. It’s a couple of bolts".
So, on the booked delivery day, the van turns up at 8am (no prior warning, no call). The 2 huffy puffy delivery blokes spent a few minutes weighing up their options before declaring that the sofa wasn't going to get through the door and would have to go back to the warehouse for dismantling. At this point I of course mentioned the information I was given in the shop about dismantling the sofa. The response was “We can’t do that. These things are a nightmare to put back together, it will take hours. We’ve got to deliver 25 sofas today, how could we do that if we were meant to dismantle them all?” – and then the cherry on top: “these Sales people will say anything just to get the sale”. So off the sofa went, with the promise to be back (in pieces) the next day.
The sofa turned up the next day on a different van (this time a plain van) and a different pair of blokes. They asked “was this delivered yesterday, and the blokes told you they couldn’t dismantle it?” I said “yes……they said it would take too long….. didn’t have the tools…….etc” and they said “they were lying to you. It was their job to dismantle it. They just couldn’t be bothered”.
Anyway, it took this second team a total of 15 minutes to unload the van, carry the pieces of sofa into the lounge, and assemble it back together. For this, they had to screw in and tighten 6 large bolts and close one large zip.
So, “team A” (who were in the Furniture Village branded overalls and lorry) were basically useless. Their objective was apparently to get the day finished by doing as little as humanly possible. Team B (in plain clothes and a plain van) were great. They were willing to help, friendly and courteous, and most importantly, professional.
Bottom line is, Furniture Village need to get much, much better at hiring (and firing) their delivery teams.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

A Lot of Cautions and careness are needed when buying Furniture Village's products.

Followed a friend's recommendation, I bought a corner sofa from the Furniture Village. In general, the sofa is a quality one and service is OK, but the sofa have some hiden and unexpected cutcorners. Such as, I was expecting that sofa's legs are the same, but they are not actually. I would not recommend a friend to buy without a lot of cautions and careness, as you won't get what you expected entirely.
www.furniturevillage.co.uk

Reply from www.furniturevillage.co.uk

Hi Mr Liu,

The model is one of our most popular ranges, so it is disappointing to read your comments.

If the manufacturer has sent the wrong colour feet, we will certainly investigate this for you.

I'll ask the Manager to get in touch with you.

Thanks for your feedback.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

False promises very happy to take your cash and deliver nothing not prepared to talk and say what you going to do about it.

I purchase leather electric sofa’s from Furniture Village in Ruislip at the beginning of January 2014 and paid for them in cash £3500 and was absolutely assured and promised that they would be with me 1st week of April 2014 without fail. This was a prerequisite of the purchase. I was also promised a loan sofa while I wait for the new sofa’s to arrive.
I had to call numerous times and visit the store before the loan sofa showed up in March almost 2 months after it was promised.
No one from the company has ever called me to advise what is the progress of my order and when I called to enquire I was promptly told that the order will arrive in the UK from the far east 1st week of May and I may get deliver by 3rd week of May.
When asked this was not what was promised I was very quickly advised to read the receipt that says there are no guarantees for delivery and there is nothing I can do about it so tough.
Furniture Village may have my cash but will never see any business from me again. Also I am going to spend more money to see if Furniture Village is working within the law to ensure they do not rip anyone else off.
Poor service is an understatement. Stay clear of Furniture Village unless you want to wait 5 months for your furniture and what assurance will you have of the quality when they have no concept of customer service.
www.furniturevillage.co.uk

Reply from www.furniturevillage.co.uk

Hello Mr Ramani,

I'm really sorry you have experienced all these issues, it must have been very annoying for you. Unexpected delays from manufacturers can occur sometimes which is why we cannot guarantee delivery dates, however there is no exscuse for poor communication.

Our General Manager will look into this and give you a call shortly, to discuss this further.

Thanks for bringing this matter to our attention.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

excellent service and very knowledgeable staff!

We weren't 'pushed' into making any decisions after the first visit to the Abingdon store, and were provided with all the information requested without any hard sell at any point. Returning to the store with a purchase in mind, we made certain to speak with the same salesperson, and this ensured a smooth purchase, no hassle at all, and no challenges finalising the paperwork or the delivery. The delivery was 'early' (only 4 weeks and not the suggested 6) which I think is excellent for any handmade item. I'd highly recommend the protection package as i think for the cost and the level of cover it is second to none and enables you to fully enjoy your new purchase without any worries about accidental damage or snags etc. Highly recommended.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

I am very happy with the product and the service provided.

Initially I was impressed with the no pressure,hassle free and friendly service provided by the staff at your Wednesbury branch. We negotiated a deal and as promised everything happened within the allocated time frames. We were contacted every step of the way to relay information and review our satisfaction. The fitters were also professional, punctual and cheerful. The fitting took just hours and cleared up the majority of the mess. I am very happy with the quality of the product and have recommended Furniture Village to families and friends. Thank you for your service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Not good customer service

Too long to deliver - had to keep phoning to chase, nobody rang me to keep me updated
www.furniturevillage.co.uk

Reply from www.furniturevillage.co.uk

Hi,

Really sorry for any disappointment this caused you, the store should have kept you updated.
Unfortunately the lead times given are dictated by the manufacturer, and the GPlan model you have selected is a very popular range for them, so they are unable to improve the due dates.
We are hopeful this will improve in time.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great bargain

Found a clearance suite at less than half price, and it was delivered two days later, fantastic.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Not Upfront on Delivery Times

Very poor customer service, basically the sales person will avoid you if there is an issue with your order and the other sales people will say "it is not my sale, can't do anything about it".

Was promised 7 weeks for delivery of my sofa and only after I've called to ask, I was told it was actually 10 weeks!

Very poor.
www.furniturevillage.co.uk

Reply from www.furniturevillage.co.uk

Hi,

We are very sorry for the unexpected delay with your furniture,and apologise for the poor experience in the store.

We hope that your sofa makes up for all of the waiting, and it looks good in your home.

Thanks for your feedback
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Don't but their table lamps poor quality

The2 table lamps I purchased from Shirley store were of a very poor quality and unfortunately there wasn't one in store to view so I purchased it off the web site picture and was told special orders can not be returned ...had I seen one on store I would never have purchased them and although I have since contacted the store and spoke to the manager there is nothing they are prepared to about them ...the cost without the discount was over £ 200 Poor customer services .
www.furniturevillage.co.uk

Reply from www.furniturevillage.co.uk

Hello Mrs Riches,

I'm not sure what was said at the time, but you must have been disappointed to hear this.

If the model was not availabe to view in the store, then he should have reviewed this diferrently.

I'll ask him to look into this again, and give you a call.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

got what we wanted , when we wanted it at the price we wanted.

Got what we wanted , when we wanted it at the price we wanted . Thank You.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Details

My daughter dealt with them as I was at work. I believe they were good at putting the sofas together. But they left them in front of the door she had to get out so she struggled with trying to lift them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Completely satisfactory experience.

I bought my sofabed at the Friern Bridge Retail Park branch of Furniture Village on 16 February 2014. Staff were knowledgeable, helpful and accommodating.

Delivery was promised within 4 to 5 weeks. The sofabed was duly delivered in 33 days. Spot on!

I think that I got value for money and I was impressed by the standard of service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

very high quality product

One thing I wish it could have happened automatically without any request from my side is that I needed to call more than once to get the benefit of an extra discount made available just 2 days after I bought my sofas
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great, relaxed service

We are very satisfied with our experience. No hassling, good informed sale process. Good price and flexibility whilst we pfaffed around over which material. Delivered quickly. Good communication. We are very happy
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Unhappy

I was by the saleswoman that I should buy the firm mattress but it is far too hard.
I slept on it 2 nights and could not sleep at all so am now in another room on another bed. Called Furniture Village to ask to change it and they refused. I thought that there was a months trial period with Tempur mattresses . Was told this only applied if you purchased direct from Tempur .

Considerning taking legal action...

Yours faithfully

Vibecke Kerr
www.furniturevillage.co.uk

Reply from www.furniturevillage.co.uk

Hello Mrs Kerr,

Sorry you are disappointed with your mattress, and it is not what you expected.

If a Tempur mattress is new to you, and you are used to a traditional mattress, your Tempur mattress may initially feel different, with it’s high level of support sometimes you have to become used to each other.

As with all mattresses it will take time to adjust to this new experience, this will be due to your body being used to sleeping on your original mattress, which had over time, bedded, and settled.

Unfortunately we are unable to accept your rejection of the mattress, as we are unable to either return it to Tempur, or sell the product on, as it has already been slept on.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Friendly and helpful staff

Sorted problems straight away felt I got value for my money
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

brilliant service

Store staff excellent, very knowledgable and discussed my requirements for a bed and mattress thoroughly and were able to suggest suitable products within my price range. Ordering was easy and quick. Delivery was on time, well organised and bed was delivered , built and waste removed with professionalism. Product is super, very well made beautiful bed ( Krystal) and latex mattress extremely comfortable. Best nights sleep I've had for ages. Thank you .
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Saturday delivery no extra cost

Turned up earlier than was quoted (6 weeks not 8) delivery driver called and said when he would be with us , they took great care getting the furniture in with blankets door guards etc ,good service ,comfy sofas job done !
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

should be a 5 but they worked it down to a 2..

The sales team and communication about the delivery itself was excellent and swift..... however, 2 weeks afyer delivery we had our first chance to use the dining table in its extended form, which is when we noticef the middle leaf had many scratches. My partner remembered when it was delivered the guys showed her and asked her to inspect everything was in good condition (not including the extender leaf which was hidden without being shown under the table) when we contacted FV we were basically told, tough, you should have noticed at the time. Even though it was deliberately hidden.......
www.furniturevillage.co.uk

Reply from www.furniturevillage.co.uk

Dear Mr Whitaker,

The extending leaf is an integrable part of the design, and is placed internally as displayed in our showrooms.

We would expect our drivers to inspect the furniture assembled, but in the unlikely event a product is delivered damaged, we do request that it is reported to ther store within 7 days of the delivery date.

Sorry you are disappointed with the outcome.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Harmony and home

Furniture Village has a wide and varied range of furniture for each room, and we furnished all our rooms with Furniture Village furniture upon moving home. The sales staff were knowledgeable and courteous, and those fitting our furniture in the home did so efficiently and with a sense of humour. Our old furniture was taken away by Furniture Village at no extra cost.

www.furniturevillage.co.uk Details

About this company

Browse our wide selection of Sofas, Chairs, Beds and Dining Room Furniture, find your perfect furnishings and buy online for quick home delivery.

Visit Furniture Village

Category

Furniture Village is ranked 130 out of 154 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.