Furniture Village reviewed by

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Appalling customer service

Appalling customer service. Took delivery of goods and defects pointed out in 2 items. Chased and chased for a response from FV. Nobody form Peterborough store returns calls! Eventually, engineer came out but brought wrong sized replacement shelf and glass for replacement door but no door. Now waited 2 further weeks. Due this Saturday but just received a phone call to say the shelf has arrived but the wrong door was sent. I have been told to wait til 28th Nov. Another Saturday wasted! Also rubbish at agreeing compensation. I started paying the finance back in Sept. Now paid £350 so that is what I expect back from them - they are trying to worm out of it now. Now had to resort to complaining to Finance company and will phone Consumer Direct tomorrow DO NOT SHOP AT FV Peterborough
2
Dave and Kirsty Goepel found this review useful
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