I bought a chest of drawers from the Guildford Furniture Village branch in early October 2011 and paid in full. Twelve weeks later, at the time of delivery, the chest of drawers was discovered to be broken inside the box.
A second delivery attempt was made, but again, the chest of drawers was broken. FIVE months later, Furniture Village said they were going to deliver and give me a phone call one hour ahead of the delivery time. In fact, they gave me ten minutes notice at 8am, at which time I was not home. So they said they will not deliver.
I am thoroughly dissatisfied with this experience and I still don't have the chest of drawers FIVE months after paying for it.