I recently purchased a table from this company which, although it looked fine in the huge show room, turned out to be too large for my living room when it was delivered.
When I attempted to arrange a return, I was told that they would only refund 50% of the amount I paid (£200 of £400).
I was eventually (after writing a letter to them) offered an additional £100 store credit, but the bottom line is that I am still out of pocket to the tune of £100 and now also obligated to buy another expensive item from them to use my store credit!
While I appreciate that they are within their rights legally to do this, it seems pretty awful from a moral perspective! I could understand this policy more if the item was made to order, but it certainly wasn't (in fact they sell exactly the same item online, where they do offer a more reasonable returns policy!)
Just wish I'd come here and read some reviews before dealing with them.