Furniture Village reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No idea about customer service

It was only the delivery driver that gave good customer service.
We purchased our order on the 16th Aug 2012 with an anticipated delivery date of 3 weeks. 8 weeks later and we have still not received our order. Now i can understand that it might be slightly late..even 8 weeks, but what really, really annoys me is the less than efficient customer service we have received from your company. Your sales consultant, Lawrence Argent (Milton Keynes branch) happily said to us that if there was going to be any delay then he would let us know. This didn't happen at any point, so after 5-6 weeks my wife had to ring to find what was going on. We were then told that they were expecting it on the 28th Sept. Guess what? We still heard nothing and yet again we 'the customer' had to do the chasing around so another phone call to the store who told us that they would get back to us and yet again we have heard nothing. I work in the customer service industry and there is nothing i find more frustrating than poor customer service. It is not merely the fact that the order hasn't been delivered but we have not been kept updated by your staff.
It is just not good enough.
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Kirsty Goepel found this review useful
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