Furniture Village reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Warranty is a scam

I brought a high gloss table and chairs which had a 5 yr warranty. One chair was replaced when the gloss came of. Recently another chair the gloss has come off. We went to the store with the chair and told to ring a number which we did. They then wanted pictures and said the store should have taken them As we couldnt do this anothe journey to the store. We were then contacted by a female by phone who offered us £50 as they no longer make the chairs. When I refused this it was a case of we will give you a credit note and you can buy 8 new chairs. Why would I want to buy another set of chairs from a store that cons their customers and sells poor quality furniture. I wrote a letter and this week it is just what the woman said. Why then offer a 5 yr guanantee that they are not willing to commit to. It for me is a PPI type con and a fraud by a company that clearly do not intend to do what they say on the package in the first place. Would I ever go back to this store and the answer is a big NO. Im due to but new furniture and this is one place I will definately AVOID
2
Anna Walcott and Kinga Osrin found this review useful
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