I'm writing this review on behalf of my parents, who last January visited the Shrewsbury store looking for furniture for their bedroom. Whilst there, they found what they thought to be the perfect bedroom set to last their lifetime & longer. They ordered it.. 2x bedside cabinets, tall set of Chester draws, a double draw set of draws & a large chest, all in solid oak with brass handles. Furniture village requested full payment & gave my parents a 6 week delivery time. 6 weeks passed, then after 8 weeks, the furniture 'started' to arrive a piece at a time, first draws then weeks later the chest & other set of draws & finally the bedside cabinets were delivered. It had taken my dad hrs of phone calls just to get it home. Over 3 months it took. But that's not the best part, as the handles on the bedside units had totally different handles to the rest of the furniture. Again, my dad had to spend hrs on the phone to get this sorted. 6 weeks they said... More like 6 months from start to finish.. Or so they thought.. Everything seemed to be going great & after a bad start they were pleased with the bedroom set.. Months later, the draws started to jam & not go back in fully, as if they're to big.. My dad removed a draw & on closer inspection has found their completely solid oak furniture not to be completely oak. The wood used for the runners is a different type of wood & once pointed out you can tell its a cheaper wood stained oak.. My dad referenced to a conversation he had with a salesperson who told him the furniture is made in Vietnam. We think that if it was made there, with the warmer dryer atmosphere the wood they used was fine. But bring it to England, where the atmosphere is damper, then naturally it's going to swell without being treated & sealed properly... So now my parents have got a bedroom set that have the draws sticking out inches. My dad is reluctant to complain to get try & get this sorted, with the fear of getting nowhere, but I'm adamant he should as you don't pay I over £1000 to get what they have.. An infunctional set of bedroom furniture.
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Please call our Product After Care Team on 0845 521 9704, and they will appoint a technician to arrange an appointment with you to inspect the furniture, and discuss how to best resolve the issue as swiftly as possible.