6 moths use and they don't want to know about the faulty chair
In September last year we purchased two expensive leather recliner chairs (I even gave them a 5* review on here). Last week I noticed that one of the chairs was worn on the seat seam. I rang up Furniture Village who organised a technician's visit.
When the technician came out he said that leather does wear near a seam as it it the part that is raised on the seat.
We have just received his report and he has said that are not prepared to help, other than recoloring the bald bits!
I have just rung Furniture Village in the hope that this information was a joke but despite taking out insurance, we are not covered by their 5 year structural guarantee.
Well over a thousand pounds spent on two chairs, one of which is worn after evening use only. I would advise all future customers to avoid this shop and go to a more reputable one.
I will be seeking legal advice on Monday as I cannot believe the seat leather is only expected to last 6 months. This chair is not fit for purpose and they should not be selling them.