In December 2009 we purchased 2 leather recliners from this company, also purchasing an extended 5 year warranty, for several months we have been experiencing back pain when using them which is obviously here the stuffing/padding is breaking down. As we had the warranty we contacted them, only to be told, NOT COVERED, read the small print.
I would advise people not to go anywhere near them, as there products are no good.
Sorry you have been disappointed with your purchase, and thank you for allowing me the time today to discuss your purchase, and your concerns.
I understand your possible disappointment with our conclusion, but I hope that I have explained the reasoning behind our Product Guarantee, and Care Guide, which should help to guide you on the best way to look after your furniture.