Furniture Village reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Deceiver stop selling or improve

We bought electric recliner sofa and they deliver after four day we did like and was very happy but same afternoon one recliner broke and stuck in open position . We telephone them same day 15/05/13, next day got message technician will come on 23/05/13 very angry why we have to wait so long . They said you got 5 years guaranty big lie they give you only 2 years for electric motor mechanism . No only this when they deliver then they told us we can't lift and move these sofa to move you need specialist to call this was big shock because we need to hover some time if we don't it will be unhygienic or what if need to change carpet or need redecorate . I would advice all buyer stay away or they will upset you because they were very funny friendly kind before but when we told them we got problem they were completely different basically they do not wanted to listen. Now we want to returned these sofa don't want electric these are so poorly made or poor quality and specially when they break they get stuck in open position if this happen after two years we have to pay to call technician this is rubbish.
    Furniture Village
    TrustScore 7.3 / 10
    404 Reviews

    Reply from Furniture Village

    Hello,

    Sorry your furniture was faulty, and you could not enjoy sitting in the recliner.

    Our General Manager has advised you visited his store today, and you have now reselected to another model.
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