Misleading. Wouldn't touch with a bargepole!
I would never, ever, ever go near Furniture Village again. They sold me a bed for a lot of money (was enticed by one of their 'sales)...on the understanding that would get 20% VAT back on the full price of the orthopaedic bed. I got cold sweats at the price and tried to cancel on the Monday following the Saturday purchase - the salesperson was extremely rude and didn't want to know - what a difference from when they were trying to make a sale! Eventually, I capitulated, and agreed to go ahead with the delivery of the bed. I went in to ask about when to expect the VAT return and lo and behold, after the done deal, they mentioned that it would work out at 16.6% not 20% rebate rate. The VAT return came - FV had absolutely failed to tell me how the VAT would be calculated (e.g. that the VAT rebate did not apply to the headboard ) and yes, it was at 16.6% - which I now understand how it's calcualted. I phoned FV - their response? Not our problem - speak to HM Customs and Revenue. Very helpful - NOT. Surely as a salesperson you have a duty to be transparent and explain to the potential customer BEFORE they make the decision to purchase, what the VAT return would apply to and how much it would be. I suspect they do not understand the system themselves yet they are selling a product with this 'offer'.