Furniture Village reviewed by

Buckingham, GB

1 Reviews

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false promises on delivery times

we needed a sofa as an emergency and were told it would be delivered within 4 weeks so we decided to buy from Furniture village instead of going to the furniture shop next door who said it would be within 6 weeks. As we were without a sofa, this made us part with our £800 and we thought ok we can live without a sofa as it's only 4 weeks. day of expected delivery came and went and we chased to be given lie after lie depending on who we spoke to. - first a problem with the fabric, then a problem with delivery into the UK. We said we wanted to cancel - head office were useless and passed the buck whenever they could. They gave us a loan sofa (we'd rather sit on the floor for all it's worth - tiny, so so uncomfortable it hurts your back and looks like a throw back from the 60's) anyway we were told it would take another week and after lots of chasing we have been told it will be at least another 2 weeks - this means we have been waiting over 6 weeks now for delivery despite lies, promises and devious selling tactics DO NOT USE FURNITURE VILLAGE!!!
    Furniture Village
    TrustScore 7.4 / 10
    484 Reviews

    Reply from Furniture Village

    We are very sorry for both the unexpected delays, and the disappointment you have been caused.

    Can you let me know some details regarding your order such as the order number or store you purchased from, and we will investigate this with the General Manager and get back to you.

    Hi,
    Thank you for allowing me the time to discuss the issues regarding this manufacturers delay with your furniture, and the lack of communication from the store.
    The container arrived this week,and has now been unloaded, and delivered to our warehouse. Our Distribution Manager has confirmed he has scheduled your delivery for next Tuesday in the morning, as you requested.

    Please accept my sincere apologies again for any disappointment you have experienced with placing your valued order with us.
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