Furniture Village reviewed by

Stockport, GB

2 Reviews

trustpilot stars
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trustpilot stars

still waiting for delivery

i will not use this company again I purchased a dining suite on 29th June with an anticipated delivery 5 weeks, therefore expecting to receive this first week in August. i range the company only to be told that there was a delay and that delivery wasn't expected until 2 September. I told them that this was unacceptable and that I have visitors coming for the bank holiday weekend and was I to expect them to eat off the floor. I received a phone call to say that delivery was anticipated on 21 August and that I would have my dining suite in time for the bank holiday weekend. Guess what bank holiday came and went and still no dining suite. I have phoned them this morning to be told that they have the table but not the chairs but the chairs have just arrived and been delivered to the Warrington depot and I should have them by next week. Some how I don't really believe them, feel really frustrated with this company, more than willing to take my money and make false promises but don't deliver. What really got me angry was when I voiced my concerns regarding broken delivery dates I was told that they would definitely be here next week and then tells me to enjoy my day!!! I should have gone with my first instinct which was to go no where near this large retailers - never again will i shop with Furniture Village - thanks for ruining my bank holiday weekend
    Furniture Village
    TrustScore 7.4 / 10
    484 Reviews

    Reply from Furniture Village

    Hi,
    This must have been really disappointing for you,and we are really sorry we let you down like this. I had a quick look into the order today and it appears that after putting the supplier under pressure for the delivery, they sent the wrong dining chairs in, causing a further delay.Please accept our sincere apologies, as it was not our intention to let you down.

    I shall let our buyer know about this.
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