Furniture Village reviewed by

Denver, GB

1 Reviews

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SAGGING CORSETTA SOFA NOT HAPPY

Having just received my letter from customer services saying after inspection from technician we have natural settlement on our sofa and is not covered and will not proceed further.One end of sofa is sagging very badly and its like sitting in a hole and after only 16 months its not what you expect, QUALITY GUARANTEE DONT THINK SO..Rest of chairs fine,on speaking to c/s was told to rotate use of chairs so they dont wear or damage Thought you bought them to sit on.Have asked to speak to someone higher today in c/s i am waiting as SOFA IS NOT FIT FOR PURPOSE 2/11/13
    Furniture Village
    TrustScore 7.4 / 10
    452 Reviews

    Reply from Furniture Village

    Hi,

    Sorry you are disappointed with the outcome of the technicians report.

    I'll get a Senior member of the Product Aftercare Team to give you a call to discus your concerns regarding the report.
    --------------------------------------
    Hello again,
    A Senior member of the Service Centre tried to contact you on the 23rd to discuss the Fira report with you but could only leave a message.

    Could you please call on 0845 521 9704
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