I bought dinng table along with 6 chairs cost more than 2k. We didnt measure it before buying. After arriving table didnt fit in the kitchen due to size. I went to the store to discuss regarding to change or replace table with different table which we choose according to kitchen. But manager said they gona charge 30 to 50% cancellation fees which s totally ridiculous. From furniture village I bought £4500 furniture. So please always read return policy and cancellation policy. totally disappointed.
Today I received the call from furniture village sales representative, He was saying that their manager s saying that now he can charge cancellation fee £750 instead of £1250 if goods are not used. I told him that goods r still wrapped & not used yet, but I am not willing to pay cancellation charges £750. If its £100 or £150 I am happy to pay. But not more than that...
I told him that I need to buy bed room furniture as well as. But if u do like this I will get it from any other furniture store.
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Hi, It is always disappointing when this happens. Unfortunately retailers are unable to send furniture back to manufacturers once they deliver customers furniture, so they have to charge 30% to take it back to sell off quickly as clearance. I can see the store are talking to you about this, and are looking into a loan for you. I know they will try to help if they can.