shocking service! 4 months wait and counting to have rip mended!
We have had the worst experience with this company. ordered sofa and when it arrived it had a rip on the back. removal men said he filled report and took pictures and fv shou ld be in touch the same day or day after latest. after two weeks I had to call them as nobody contacted us. the it all began. they lost our report and pictures and ask if I could send them ours! after that we had to schedule technicans to come and assess the damage. they couldn't do it over weekend and we refused to take day off just to let them in. somehow Debbie managed to schedule visit for Saturday and then we received phone call from fv from their store in thurrock saying we should cancel the visit and just send the pictures to them. so we did. what happens? we called fv and they said they didn't have idea about the phone call. we lost our appointment and had to reschedule for a week day (had to take day off). after a month a lot of emails back and forth we managed to get technicians coming in to replace the back side of the sofa on the 16.11.13. a minute ago I was told that technicians are not scheduled to work weekend's so we need to reschedule. .. do yourself a favor and avoid furniture village. UPDATE: When technician finally arrived after two hours of work he realized piece of fabric we waited 2 months for, was too small. Called Furniture Village was told i have to wait until Monday to find out what happens next. On Monday we've had new one ordered. A month later i contacted FV to get an update and was told will have to wait another 1,5 month for replacement. Debbie mentioned compensation so i have asked about that and we have been offered £50. I am insulted, disappointed and shocked they get away with this. Getting legal advice on the matter.