Furniture Village reviews

Furniture Village reviews

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7.3
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Review by confirmed purchaser

Sofasogood

I was very happy with the service that I got when I bought 2 sofas recently. The guys put them into place and left everything neat and tidy.
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Review by confirmed purchaser

Like the suite, staff friendly and helpful but deliverery times too long.

Staff at Furniture Village were friendly and helpful, the suite arrived within the timeframe given and we are more than happy with the G-Plan suite. However, 8 weeks delivery is unacceptable. To make matters worse, we have ordered 1 metre of matching material to cover a footstool and this is to take 6 weeks, quite nonsensical. In summary 4/5 stars for service and product but 1for speed of delivery.
www.furniturevillage.co.uk

Reply from www.furniturevillage.co.uk

Hi,

Sorry to hear you are disappointed with the lead times from G Plan.

We do attempt to improve these with the manufacturer, but due to the popularity of this brand throughout the industry, it isn't always achievable.

We do hope you are enjoying the comfort now it is in your home.
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Review by confirmed purchaser

Service in store not pushy which I like that's why SCS never got order lol

Sales person was great very helpful but like I said not pushy cos I hate that will do more business with him for sure .
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Review by confirmed purchaser

A good experience

I came to buy a new mattress and was greeted by a very efficient salesman as I walked though the door. Having listened to my requirements, he explained the different options available very clearly and showed me what I wanted. There was no pressure on me to choose one model over another, which I appreciated. All my qustions were answered knowledgeably and when I had made my choice, the transaction was completed in record time without any problem. As promised, I received a phone call three weeks later with a suggested delivery date and time. The new mattress was dedlivered on time, put in place and the old one taken away without any problem.
It was a really good experience.
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Review by confirmed purchaser

Furniture Village delivered a sofa on time at a good price

Our experience at Furniture Village was that we were not hassled in ant way but allowed to make our own decision. People were there who answered our questions well. I certainly would have no hesitation in using them again.
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Review by confirmed purchaser

good service

Good Camster service
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Review by confirmed purchaser

Shop service good ....... delivery service not so good !

The shop service was very good but was let down by the delivery service.
I was called the day before my delivery to be told I would be receiving my goods at 6am. Who else delivers at 6am??!!
The person on the other end sounded very abrupt when I said 6am was too early & that if I didn't accept that time my goods would be removed from the lorry & I would have to arrange a different delivery date.
I called Funiture Village (Watford) & spoke to the original sales rep who sold me the bed & explained 6am was totally unacceptable. He called me back several minutes later to say it would be changed to 7am (still too early but I agreed).
On the morning of the delivery I woke up at 6.30am to make sure I was ready for the delivery. 7am came & went and at 8am I received a call from the delivery guy saying they had problem with the lorry & were running late. They finally got to me at 9am & I subsequently found out that they were late due to the driver getting to work late. Not very happy that day !
www.furniturevillage.co.uk

Reply from www.furniturevillage.co.uk

Hi Mr Carini,

Sorry we let you down like this, the service was indeed very poor, and must have really annoyed you, especially after accomadating us as you did.

I'll pass your comments onto the Distribution Manager to address this with his team, as they should be more propfessional than this.

Thank you for letting us know.
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Review by confirmed purchaser

great customer service, fantastic product!

the staff in store (lakeside) were so friendly and helpful. Answered all our queries and gave first class service. Delivery 2 weeks earlier than expected and again fantastic service. Very pleased with our suite! well done Furniture Village!
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Review by confirmed purchaser

Delayed return when item faulty

I got a new mattress, which turned out to be faulty and was giving myself and my partner a bad backache , after the initial complaint they were responded in good time and agreed that item was faulty after an inspection ,from there it got silly ! Paperwork of the complaint was lost, details not entered into system and finally after a several calls over a 3/4 month period and several visits to the store ,I was finally informed that they had agreed to change the mattress several weeks before but forgot to tell me ! I was then advised to wait till after the Xmas rush and pick up a better mattress in the sales which turned out to be no cheaper and just prolonged our back pain, then there was the six week wait for the new one which was extended by a week as it didn't arrive when it should have !
So several months of back pain and sleepless nights ! Not best pleased
www.furniturevillage.co.uk

Reply from www.furniturevillage.co.uk

Hi Mr Armstrong,

You must have been really fed up not knowing what was going on. It’s disappointing, as they should have been more proactive, and kept you updated more often about this.

I'll pass your comments onto the Manager at the store to speak to his team, to prevent this from happening again.

Sorry for any inconvenience this caused you at the time, and thanks for your patience.

We really hope you are enjoying your new bed now.
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Review by confirmed purchaser

Very knowledgable and very helpful.

My wife and I had been to several shops and furniture village were spot on. Very helpful and very informative. They seemed very caring and the manager helped hugely in our purchase.
Definitely a recommendation.
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Review by confirmed purchaser

Our New Suite is excellent!

The service and the suite we have purchased from Furniture Village in Plymouth was excellent. Our salesman, Don Johnson was very pleasant and informative and my sons took to him immediately. I purchased on my third visit, just before Christmas 2013. Everything went just as Don said it would. From Arrival to Delivery service to final use. We would definitely recommend our family and friends to consider Furniture Village after our experience.
The suite was our personal taste - but the service thereafter is a credit to the staff at the Plymouth store.
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Review by confirmed purchaser

A fairly long wait, but for a good quality product.

We ordered a large 2 seater Parker Knoll sofa. We waited over 8 weeks for delivery, which I guess is pretty much standard. However, on the day of arrival the wrong sofa turned up. It had been labelled incorrectly, which was disappointing. To be fair to Furniture Village, after they told me they would deliver my sofa the next day and at which I told them this was unacceptable, they did a special delivery that evening, so I did get the sofa on the day I expected, albeit slightly later in the day.
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Review by confirmed purchaser

Not good respond when we bought:(

We ordered a rug in January they said to it will come after 3 week but it did not arrive we went to the shop and they had said that they ordered it.i went their 4 times and in those 4 times they had said that I get a free delivery.i did not even get a free delivery and the rug came more then 2 MONTHS after I had ordered it.
www.furniturevillage.co.uk

Reply from www.furniturevillage.co.uk

Hi Mr Ramgi,

Really sorry you had to wait so long for your rug, and that they didn't deliver as promised. I'm not sure what the problem was, but I'll ask the Manager to look into this and give you a call.
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Review by confirmed purchaser

Excellent service with an excellent product.

We were made very welcome in the store and received excellent service and advice about the suite we selected. Paperwork done quickly and all in all I was very happy with my choice. On the day of delivery I was most impressed by delivery men who removed their shoes before coming in to my lounge. Very thoughtful of them. Am happy with my furniture and have had lots of compliments by family and friends. Would definitely recommend Furniture Village to people.
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Review by confirmed purchaser

Wonderful service, professional staff

Always a pleasure to buy from this company as it offers a first rate service
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Review by confirmed purchaser

OK but could have been a lot better

Service in shop good . Bed took much longer to to arrive than expected and I had to chase delivery. Once delivered quality of goods is excellent . Your delivery time and process let you down .
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Review by confirmed purchaser

Hole in Chair

There was a hole in the bottom of the chair which the delivery men told me they would report. I waited two weeks but no one got in touch. When I phoned the store I was told that they hadn't logged it down and no one knew about it.
www.furniturevillage.co.uk

Reply from www.furniturevillage.co.uk

Good morning Miss Edge,

Sorry this was not reported at the time. Having looked into your order I can see the warehouse have now been in touch with you, and are coming out to fit a dust sheet on the 18th.

Thanks for bringing this to our attention
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Review by confirmed purchaser

Excellent service in store and from warehouse, professional and friendly

Excellent service in store and from warehouse , professional and friendly
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Review by confirmed purchaser

Excellent Service

I thoroughly recommend this company. I have purchased many items from them over the past 5 years and would not shop for furniture anywhere else.
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Review by confirmed purchaser

Efficient Service

We have recently placed two orders with Furniture Village (bedroom furniture & leather chair & sofas). We were totally satisfied with the service we received. The estimated delivery times were fairly accurate & the delivery & quality of the furniture was excellent. We would recommend them to anyone.

www.furniturevillage.co.uk Details

About this company

Browse our wide selection of Sofas, Chairs, Beds and Dining Room Furniture, find your perfect furnishings and buy online for quick home delivery.

Visit Furniture Village

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Furniture Village is ranked 130 out of 154 in the category

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