Store - Bristol
Rude Manageress - Jenny Parsonage
I purchased A Futon cover 12 months ago, After about 8 months I noticed it wearing thin in a couple of places, but not the area where I sit or use often, so returned it to the store only to be met with, we will have to get this 'tested'. I was told they would get back to me within 10 days, I thought that was a long time to wait, but I gave them the benefit of the doubt. Anyway, I waited and waited, then after waiting 4 weeks without any contact whatsoever, I decided to call to find out what was going on. First she couldn't even remember who I was, then finally she remembered and said that after 'Testing', they had decided that I had misused the cover...Now, I know it's easy for me to say, but I didn't. It's a Sofa Bed, It gets used occasionally, the wear was not where I sit on it and there WAS a fault with the fabric, It shouldn't of worn out that quickly with such little use.
The quality is poor, when you buy a Futon Cover (not a Futon mind you) 'a Cover' for £99!!! You expect a Quality product. But worse than that is the fact that when it obviously hasn't met expectations and you want redress, You get no respect whatsoever, you get treated as a liar and cheat, blamed for the fault and told you can't have your money back or a replacement cover and just to really kick you in the teeth, they make you wait 4 weeks before telling you...
Never again, Take my advice, go elsewhere, this dreadful company won't be in business much longer If they have staff like Jenny Parsonage working for them.
I have been battling over bed I have purchased from them over 3 months now, their bed creaks at every move so I have been facing disrupted sleep over this whole time and they don't care. I had to go trough so many hoops with a complain and after 4 visits to the shop I was told I have to send an email, not even a phone number to raise my complain. After a lot more time and a lot more emails eventually someone came to see the bed, established that the creaking comes from the frame all over the place and had been explained 1 broken slut which is not causing any creaking has been broken by walking on the bed trying to stop the creaking noises I receive an email that the creaking is due to the damage I have caused!! This company is disgraceful and does not value their customers. Please stay away from this company as you only in for a disappointment.
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