Futureshop reviews

Futureshop reviews

Excellent
9.4
from 0 - 10
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Say payment was rejected but money still taken from bank

Placed an order over the weekend. Went to pay but their website/payment said there was an issue with my card and to try another one. Contacted the bank only to be told the payment has been referred and is waiting for the merchant to respond. Futureshop say no money has been taken and it's my banks fault.
Hopefully will get my money back soon, but will not be using or recommending them in future.
Futureshop

Reply from Futureshop

Customers Credit Card was not authorised by the card issuer therefore no payment has been processed and no funds have been debited. We have sent evidence to the customer clearly showing no payments have been debited from the card. Customer needs to resolve the issue with the bank. We process thousands of transactions from customers and we have had no previous instances of this nature.
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excellent website with first class customer service

thank you so much Micheal for calling back and correcting my stupid mistake what a gentleman absolutely wonderful customer service.
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Outstanding!

I've bought a few speaker cables from Futureshop, and one of them came with a minor flaw, it was out of phase. I contacted Futureshop and emailed with a guy called Adam. He asked me to ship it back to the UK (i live in Denmark). Futureshop refunded the cost. I know the law says they have to, but how many companies do you know, who actually do that?? A week after sending it off, i had the cable back. That's fast imo.

Major kudos for a company with great products, great prices, and seldom seen customer service. Highly recommended!
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Great Company Great Pricing

Brilliant company, bought a few items from them over the last 18 months (Wireworld 6 and 7 Ultra violet HDMI cables, QED reference aerial cables).
Really helpful and friendly staff, keep it up.
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Review by confirmed purchaser

fast and reliable service

i have been purchasing products from Futureshop for the past year and all shipments arrived fast and as described. good service with competitive prices
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Review by confirmed purchaser

Fast delivery. Serious company.

Product sent without any problems. Good product. I recommend it.
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Review by confirmed purchaser

Good product excellent service

I was looking for a good choice of cables. Found the ones I needed. Ordering was painless and swift. Great cables too.
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Review by confirmed purchaser

A wide range of quality cables delivered within a short time.

I was looking for award winning hifi cables but didn't find in my town. Then I stumble this online shop offering quality products meeting my needs. The delivery and paying options looked good as well. Within 5 working days I received my packet (it was an EU delivery). Fine products, correct administration, quick delivery: recommended to anyone.
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Review by confirmed purchaser

SIMPLY DOES WHAT IT SAYS ON THE TIN

the service was great ! fast with good communication. The site is easy to navigate and i'm sure you will find all you want and need there.... Delivery and packaging was first class on all orders placed and to my surprise came the very next day.... this outfit is highly recommendable and a joy to deal with ...simply put it does what it says on the tin figuratively speaking of course.
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Review by confirmed purchaser

Online Shopping As It Should Be

What can i say, i ordered one day and received the item the next day. The website is easy to navigate with a massive selection of goods to choice from, what more could you ask for?
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Review by confirmed purchaser

Absolutely perfect! Products in stock shipped within the hour... Recommended.

Absolutely perfect! Products in stock shipped within the hour... Recommended.
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Review by confirmed purchaser

Done and Dusted

bought 2 x AudioQuest Pearl HDMI Cable 1m (Pearl HDMI 1m). came within 2 days these cables give an great picture the sevice was excellent .
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Review by confirmed purchaser

Futureshop staff are very helpful and are quick in attendance. I recommend everyone who need to buy cables for audio mainly

Futureshop met through HT forum (website specializing in technology) here in Brazil and I could really see that the shop is full of cables for audio and video. despite being very well attended got a review: QED bought the Y adapter (Y-SW) to SUBWOOFER terminal and the female does not have a precise fit, your gauge is smaller than the pin cable male RCA SW VAN DEN HUL, then gets a little loose. finally put a tape to not embarrass the Y cable CABLE CAR.
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Review by confirmed purchaser

Excellent and reliable service thanks guys

It's the cable I couldn't get here
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Review by confirmed purchaser

Perfeito

Compra online muito fácil, envio da encomenda rápido e muito bem embalado, preços bons em relação aos preços practicados em Portugal.
Voltarei a fazer compras com vocês sem qualquer duvida.
Espectaculares, muito obrigado.
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Review by confirmed purchaser

Superb range. Excellent service.

I am pleased to recommend Futureshop!
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Review by confirmed purchaser

the mounties get their man, you will get your product.

fast, reliable dispatch, smooth transactions, well wrapped. future custom assured.
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Review by confirmed purchaser

Bespoke Service at Ready Made Prices

Know very little about technology but got an HD tv so needed a good quality aerial to get best picture. Also needed longer length. Futureshop made it easy to choose and order the right type and size. Prices good and delivery time excellent - and I have a fantastic picture.
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Review by confirmed purchaser

Good!

Everything was good, the website,the price and time to get it home to Sweden
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Review by confirmed purchaser

Good online shop,but not the perfect

You dispatched the wrong products TWO TİMES.In addition ; in my last purchase(order no :127136-27.11.2012) I ordered 2 x ISOTEK EVO3 Premier Power Cable Schuko-IEC & 2 x ISOTEK EVO3 Premier Power Cable Schuko-C7Fig8 which were in your stocks,but yuo didn't dispatch them,saying NO STOCKS ,İNDEED VERY STRANGE these products still seem available( 2 & 2 ) in your stock list.BİG MİSTAKE.
Most of the big German Online Shops sell UK PRODUCTS( like Isotek,Kimber),but,why don't you sell German Products while French Online Shops sell ( Audiophonics-France sell Inakustik,ViaBlue).

Futureshop Details

About this company

Future Shop, Cable specialists for hi-fi, home cinema, audio and video, including HDMI Cables, Scart Leads, DVI, Chord, QED, Gefen and IXOS Cables

Visit Futureshop

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