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Reply from FYFO - Fuel Your Fashion Online

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FYFO - Fuel Your Fashion Online reviews

Excellent
9.1 out of 10

33 Trustpilot review(s)
Most recent review
Review company
  • Reviews (33)
fyfo.co.uk

Review by confirmed purchaser

good service, excellent products !!

Found what i was looking for service was fast and happy with my purchase. Recommend FYFO to anyone and everyone !!!

fyfo.co.uk

Review by confirmed purchaser

Super Prix!

J'ai commandé un sac Gola à un prix très intéressant, qui est arrivé chez moi en 1 semaine chrono!
Ravie de mon achat et de la rapidité d'expédition.

fyfo.co.uk

Review by confirmed purchaser

Really great shoes, service was excellent

Really great shoes, service was excellent.

fyfo.co.uk

Review by confirmed purchaser

I am a happy bunny

I found the exact shoes I was looking for in my size which is not always easy when you are a size 3. The gorgeous shoes were dispatched immediately and I had them a couple of days later.

fyfo.co.uk

Review by confirmed purchaser

Perfect transaction

Ordered frank wright boots that were competitively priced and were delivered in the quoted time - recommend

fyfo.co.uk

Great customer service

I bought 2 pairs of shoes here, arrived quickly, all in order. One pair had o be returned after 4 months as they were getting leaky, a manufacturing problem. Martin and Monica were very helpful and patient and I got a full refund. I am definitely going to buy from them again, either from their site or via Amazon or Ebay.

fyfo.co.uk

Review by confirmed purchaser

Excellent service.

I ordered some winter boots from FYFO. Cheapest I could find of those particular boots anywhere on the internet. Arrived the next day. Perfectly packaged. Exactly as described. Love the boots. Would happily use this company again.

fyfo.co.uk

Review by confirmed purchaser

Excellent process and delivery service. Highly recommended!

Excellent process and delivery service. Highly recommended!

fyfo.co.uk

Review by confirmed purchaser

Excellent service.

This is the first time im buying from fyfo and i was really impressed with the service.
i chose next day delivery and the delivery came right on time. the shoe was also exactly like the picture displayed on their website.

the fitting was perfect. shoes were rally comfortable.

i will definitely be buying from fyfo again.

fyfo.co.uk

Review by confirmed purchaser

una consegna velocissima

Son molto contento dell' articolo acquistato , che ho trovato a un prezzo migliore rispetto a quello praticato nei negozi italiani.
Ma soprattutto la spedizione e' stata veloce e puntuale.

fyfo.co.uk

Review by confirmed purchaser

Fantastic service and saved me a trip to the shops!

Saw these boots for my daughter in a local shop, but they didn't have in her size. Finally tracked them down on your web site. Delighted as slightly cheaper than in store and free delivery. Couldn't believe it when they arrived the next day.

fyfo.co.uk

Review by confirmed purchaser

everything in the best

no problems,
excellent handling,
faster delivery

fyfo.co.uk

Review by confirmed purchaser

Easily accessible site with comprehensive and correct product information and very well priced.

i am extremely pleased with the purchase and the way it was handled.
the product information and the navigation from product to product is excellent.

fyfo.co.uk

Review by confirmed purchaser

perfect

conform and speedy

fyfo.co.uk

Review by confirmed purchaser

excellent service

thanks. I have been looking for good quality wool slippers for ages. Very pleased with quality and delivery was very fast.

fyfo.co.uk

Review by confirmed purchaser

chaussures

Excellent !
rien à redire. Livraison conforme 3 jours en France.
Merci

fyfo.co.uk

Review by confirmed purchaser

Great value speedy delivery

Great value speedy delivery

fyfo.co.uk

Review by confirmed purchaser

value and perfect service

Very speedy delivery, perfect product. I'll have a happy daughter this Christmas. :-)

fyfo.co.uk

Review by confirmed purchaser

GORGEOUS FANTASTIC BOOTS!!

I have been looking for a pair of grey Manas boots for a while, where everywhere else were selling them at a much higher price, FYFO had them at such a low price, an unbelievable price!
I ordered them straight away. The next day they were delivered!!

Fantastic shop! I love my new boots!
Thankyou FYFO.

fyfo.co.uk

Review by confirmed purchaser

Fantastic, look no further!

Can't beat them on price or speed of delivery

fyfo.co.uk

Review by confirmed purchaser

very cooprative, helpful service

good service, very helpful

fyfo.co.uk

Review by confirmed purchaser

Give me more !

Website looks a bit cheapy, but works fine and is clear. Would like some more info after ordering. For example, don't know who's gonna deliver my stuff. (Send to holland)

fyfo.co.uk

Review by confirmed purchaser

great service, speedy delivery, fab communication

I would definitely recommend using FYFO. Smooth easy transaction from start to finish. I ordered my son some school shoes, which arrived within 2 days, with continuous updates regarding despatch etc. No complaints whatsoever. Many thanks.

fyfo.co.uk

Review by confirmed purchaser

Quick delivery!

Cheap quick delivery good price for shoes couldn't fault the service

fyfo.co.uk

Review by confirmed purchaser

Fast delivery.

First time buying from FYFO.
Would recommend to family and friends. Ordering was very easy and was impressed with how quickly my order was delivered.

fyfo.co.uk

Review by confirmed purchaser

Fantastic service

Order despatched extremely quickly, excellent service would highly recommend!

fyfo.co.uk

Review by confirmed purchaser

Excellent Service

Bought my boots on-line and they arrived exactly on time. Everything went to plan although the box was slightly crushed upon arrival but no damage inside. Altogether, in a nutshell, extremely pleased with the transaction.

fyfo.co.uk

Review by confirmed purchaser

Faultless service, quality goods

I found Fyfo quite by accident. The site was very easy to use and the prices keen - particularly like the photo magnify - allows you to get a close look before ordering that was a mahoosive help in making my mind up.
I took the free shipping option that I was eligible for (3-5 days) and was pleasantly surprised that my new boots arrived within 3 days.
The boots are stunning and the quality superb. Drawing a few envious glances at work this week, so money very well spent! Thank-you Fyfo!

fyfo.co.uk

Review by confirmed purchaser

beautiful shoes, beautiful posting, beautiful price!

They were cheap and posted so quickly as well as being beautiful shoes! Could not of asked for more :)

fyfo.co.uk

Review by confirmed purchaser

Fantastic, effortless, superb service!

I placed my order late on the Wednesday afternoon. Received the dispatch notice on Thursday morning. And took delivery on the Friday morning. What a fantastic no fuss service.I wish all companies worked like FYFO! :-)

fyfo.co.uk

Review by confirmed purchaser

Perfect

Ordered at the last minute for a birthday present and needed next day delivery on a Saturday. Had to pay more but it came and my daughter was thrilled. Thanks!

fyfo.co.uk

Review by confirmed purchaser

Great website, fast delivery, Great products

Great website, fast delivery, Great products

fyfo.co.uk

Review by confirmed purchaser

rubbish

The expense of returning shoe's was not made known of purchase, plus request was sent to yourselves regarding the purchase of shoe in another colour, had no reply even though i did ask many a time, hence i have no desire to purchase from you again as your customer service is not acceptable.

Reply from fyfo.co.uk

Ms Shepherd

We are extremely sorry about the experience that you had while purchasing here with us at FYFO.

We are sorry about the confusion of the returns policy and we are currently updating our website now, to make it more clear to customers how our returns policy operates. As you may be aware from our site policies, for items which are returned to us we offer customers their choice of a different size, which is sent free of charge, or a full refund. In common with most online retailors we don't refund return costs for items which are as described, we do of course refund return costs when items are not as described and in contrast to many online retailers we never charge a re-stocking fee and we do in fact provide a full refund of the entire amount originally paid upons customers' request. Unfortunately, at this time, being a small business, we cannot absorb all of the returns costs for all of our customers, but we try to keep the costs as low as possible hence, providing free delivery on all UK orders.

I accept that your email query should have been answered quicker, however, we do not appear to have been contacted again after that first email nor did you speak with our customers services by phone. We would have been more than happy to recommend other colours and we provide both email and phone contact details on the site, a customer service representative is normally available during office hours and we also have an answerphone service in the event that there isn't a representative available.

However, We are glad to hear feedback whether positive or negative, as it only helps us to improve our company. So, we would like to thank you for voicing your disappointment and bringing this matter to our attention. We hope that even though you have had a bad experience shopping with us that you will consider buying from us again in the future.

Once again, our deepest apologies,
Kind Regards

Martin, Monica and the FYFO team