Gadget Grotto reviews

1st class service

From start to finish it was a pleasure to deal with the guys at Gadget Grotto. The ordering process was slick and delivery time was fine. All post purchase queries were dealt with quickly and with a touch of humour and the RC helio that I bought was as described. Overall a great shopping experience and I will always check the website for future purchases.

Good service

Very little waiting time before delivery of the item and pleased with the quality of the item.

very good

cant complain, item was described exactly how it is and quick delivery, perfect! Thanks.

Great Gift

Bought this for my boss for his birthday. My husband saw it and he thought it was great so then I purchased another for him. All in all both boss and husband very happy - result!!

Excellent value

Appalling Shop, take your money and then do not deliver the goods.

I bought 2 Lava Lamps from Gadget Grotto paid express delivery to make sure I got them in time for Easter, 13 days later I am still waiting for the item. Was told the item had been delivered which was utter lies. Have sent 7 emails which have been ignored and now have no goods or refund. I would advise anybody to stay anyway from this shop. Now have no choice but to go to Action Fraud / Consumer Direct in the hope that this will be solved. AVOID THIS SHOP!!!!!!!!!!!!!!!!!!

15 April 2013

Reply from Gadget Grotto

Dear Laurence

We're sorry to hear that you were unhappy with your experience shopping with Gadget Grotto.

Customer services has advised that unfortunately your order was mislaid in transit, despite the tracking advising that it had been delivered, albeit to an incorrect address. We will be investigating this with our courier and dispatch department.

Gadget Grotto offered to dispatch the order again however you opted for a refund which was processed on the 8th April.

Please accept our apologies for any inconvenience this has caused.

Kind regards

The Gadget Grotto Team

whistling for mislaid keys works

Best Easter Egg I could've been given...

beer-illiant

I ordered a home brew kit from gadget grotto. It arrived in incredibly quick time and a good outer condition. The product didn't appear to come with instructions but, once I communicated this, gadget grotto were very helpful and provided me with an electronic copy of the instructions on the same day.
The purchase was a present and therefore I have yet to see how good the product is when you use it. But I am extremely happy dealing with gadget grotto so far!

Quick and easy transaction...

No complaints, found what I want, checkut process quick and easy, promptly delivered a couple of days later.

A place a would shop at again

Googled a specific item I was looking for and Gadget Grotto came up selling it the cheapest. By then ordering a little extra i got free delivery, saving even more more. Then when it came to delivery it was very quick

This is a great company and i will happily use them again

Ordered One Day, Delivered the Next!

Easy to use, ordered and delivered next day as promised. Great! Only thing I would say is it could do with a tracking system or if they could send a message to let you know the item has been dispatched that would be great.

terrible

I have been waiting well over a week now for my delivery, which I tried to cancel, it obviously has been as I haven't received and I haven't got a refund either. When contacted them about this yesterday morning, no one bothered to reply. Not only bad service, but rude too. If I don't get my refund or goods by the end of a week, only way is court

25 March 2013

Reply from Gadget Grotto

Dear Amanda

We're sorry to hear that you had a bad experience shopping with Gadget Grotto. Our customer services team has endeavoured to answer all your queries as quickly as possible and within the time stated on our website. They advised your order was dispatched on the 12th via the standard free delivery option which you ordered and this can take up to 5 working days. Occasionally however we are unable to guarantee this timescale if your delivery is delayed by factors outside of our control so we request that customers allow 14 working days before contacting us. This is stated on our Delivery page at http://www.menkind.co.uk/delivery-details-i8#orderarrive

Unfortunately we cannot cancel an order and process a refund straight after an order has been dispatched and can only arrange a refund once it has been sent back to the warehouse as per our returns policy. If you do want to return your order once it has been received, we will be happy to issue you with a refund. Our policy can be reviewed at http://www.menkind.co.uk/returns-policy-i6

Kind regards

The Gadget Grotto Team

Very bad customer service and totally un helpfull

I placed an order with the site and paid using the Pay Pal option I then realised that the Pay Pal account I have has an old address attached to it and Gadget Grotto pulls the address from Pay Pal.

I immediately sent a customer services email requesting a change of address and to be sure I logged into the account and changed my delivery address. I did this within a matter of minutes of placing the order.

I received an email the very next day saying that it was too late to change my address and the goods will be shipped to the address on Paypal so I never received the product.

I was stunned at this response especially as I changed the delivery address within minutes of placing the order and raised it through customer service.

THE RESPONSE TO THIS REVIEW IS NOT ACCEPTABLE AS ALTHOUGH I EMAILED THE COMPANY AS STATED ABOVE I WENT ON THEIR SYSTEM MINUTES AFTER PLACING THE ORDER AND CHANGED THE DELIVERY ADDRESS. NO ORDERS LEAVE A BUILDING THAT QUICK!!

25 March 2013

Reply from Gadget Grotto

Dear Mark

We were sorry to hear that your had a bad experience shopping with Gadget Grotto. Unfortunately a change of address on your Paypal account can not filter down to our order system. Customer services advised that you emailed shortly after placing the order to advise of a change of address however a response can take up to 48 hours. Unfortunately we were unable to change the address in time for your dispatch.

Please accept our apologies for any inconvenience this has may have caused. If you wish to speak with the customer services team, please call 0844 567 0710 and they will be happy to assist.

Kind regards

The Gadget Grotto team

Received used goods and no response to return request

Why have I still not received a response? This is very poor service.4th March 2013 17:51

Original message sent 1st March 2013: I received my item on Wednesday 27th February and the box was damaged and the item is clearly a used item as it was dirty on the outside and the the inside foam where you put the battery is clearly dirty.

I am extremely dissappointed with my order. I expect to receive a full refund along with the amount I paid for the delivery. On your website it stated a 'fast delivery' and yet it has taken a week to receive my item even though I paid for the delivery.
Please send my authorisation (RMA) number as a matter of urgency.

14 March 2013

Reply from Gadget Grotto

Dear Serina

We're sorry to hear that your product arrived damaged and that you believe our response and delivery was slow. We take all our feedback seriously and will be investigating with our dispatchers why your item arrived in a poor condition.

Your query was logged on Friday 1st March in the evening. As stated on our website, we aim to answer all queries within two working days. As our offices are closed over the weekend, customer services advised that a response was given and label for returns sent on 5 March.

Gadget Grotto also offer a faster delivery service however we noticed that you opted for the standard delivery which can take up to 5 working days. A refund for both the product and delivery will be processed. Please accept our apologies for any inconvenience caused.

Kind regards

The Gadget Grotto Team

Great little project for anyone interested in mechanical modles.

The Combustion engine model was recommended by a friend and I was really pleased with it, it arrived within 3 working days via Royal mail. It was very well packaged and the instructions were clear and precise. (Not a lot of that nowadays) Being a pensioner it gave my several hours (About 6) of relaxation and pleasure when I now run the motor. Thanks G G well done.

very pleased

I was pleased with the ease of the ordering system and also pleased with the fast delivery. My only disappointment was the packaging. The box had clearly been opened and repacked and it just made me feel that maybe my goods were not brand new - having said that there was no sign of it having been used before but it was disappointing to not have an unopened box.

Avoid like the plague!

I placed my order on-line on the 29th Janauary 2013 & the money was deducted instantly from my account. I waited and waited for my delivery to turn up but it never did. I contacted them asking where my delivery was and was told to wait 14 days to see if it arrived. I did that and then contacted them again saying it was still missing. Customer services said they would check with the warehouse to see if the item had been returned and then silence - I have been emailing them constantly but have received no response or any assurance I will get my money back. Awful customer service and no way of actually speaking to anybody on the telephone. Avoid, avoid, avoid. Not only did I not receive my husband's birthday present I have had to pay for an item never received/sent. I am contacting trading standards and my bank to see how I can recover my stolen money.

Serina found this review useful

06 March 2013

Reply from Gadget Grotto

Dear Louise

We're sorry to hear that you were unhappy with your experience shopping with Gadget Grotto. Customer services has advised that your order had been dispatched on time however it has been lost in transit. Unfortunately such things can occur and we have been investigating this with our dispatchers. In the meantime, a full refund has been charged back to your card.

Once again, we apologies for any inconvenience this has caused.

Kind regards

The Gadget Grotto Team

Let Down By Lack Of Communication

Ordered and paid for goods. Nothing arrived after over a week. Received no communication so contacted them. Didn't have the item in stock after all.

Item finally arrived and was totally satisfied. I just would have liked to have been better informed

Perhaps I should have read these reviews prior to my purchase ?!

28 February 2013

Reply from Gadget Grotto

Dear Barry

Thanks very much for your feedback. We're sorry you were not informed initially that the item was not in stock. We usually endeavour to keep customers informed of lead times if the product unexpectedly goes out of stock after a product is ordered, however we apologise for this oversight on this occasion.

We're glad that you're happy with your Skeletool and hope to be of service again in the future.

Kind regards

The Gadget Grotto team

Happy with end result

Product was a present and the receiver is very happy!
Only down side was lack of communication from after sale to delivery so would be less tempted to use again as opposed to other online retailers. Took over 5 business days to arrive and was left on my doorstep Saturday morning

28 February 2013

Reply from Gadget Grotto

HI Natalie

Thanks for your review - we're pleased to hear that the recipient is happy with the bathrobe. Sometimes the free standard delivery option can take up to five working days as it is shipped via Royal Mail. Please accept our apologies if this wasn't made clear to you during the "after sale" period.

Kind regards

The Gadget Grotto team

Excellent

Order processed in a timely manner and arrived when expected. Have bought the same item previously elsewhere and even paying postage it was still £3 pounds cheaper

not impressed

the items i orderd turned up in boxes that were squashed and battered and the contents was poor quality

27 February 2013

Reply from Gadget Grotto

Dear Nicola

Please accept our apologies that your products arrived damaged. Unfortunately this can sometimes occur and we are investigating this with our dispatchers. We take all comments about the quality of our products seriously and customer services has advised that a returns label has been sent.

Kind regards

The Gadget Grotto Team

Useful when travelling to keep drinks hot

This is a useful insulated mug which keeps drinks hot successfully when travelling. I had expected the lid and pouring action to be watertight but it leaks a little when inverted. I would have returned it but I bought it for my daughter who lives more than a 100 miles away, so that was not convenient. However she can use it in the car.

Smooth transaction, quick delivey, no problems

Not much to say really. I put the order through. Had it sent to my work address, which was no problem. Received the item, fully functioning. Good price, too.
I'd definitely shop here again.

Fun to play

Quite happy with this,very ouick delivery but smaller than i thought it would be nevertheless great fun.Thank you.

Very poor service. Would never use again.

Order sent and received 4th Dec.
Nothing received by 17th yet payment taken.
I have now emailed 3 times and never had a response. I would NEVER use this company again due to the complete absence of any customer service. I still await a response and a refund for goods I have paid for but never received.

01 February 2013

Reply from Gadget Grotto

Dear Jackie
Please accept our sincere apologies that you didn’t receive your order. Our Customer Services team has advised that the delay was due to a pending review by PayPal which did not update our system to confirm your successful payment, despite payment being taken. Upon investigation, we could only find one message to ourselves which was submitted via the Customer Support form. A full refund will be processed back to your Paypal account. We’re sorry for any inconvenience this has caused.
Kind regards
The Gadget Grotto Team

Received as promised

Lids could be better quality an option for spare shot glasses would be useful.

quick and efficient

service was fine, package came quickly, although in confirmation email it said I would be notified when my parcel was being dispatched, and as it was for a birthday present I thought i would like to telephone someone to maybe upgrade my delivery to ensure it arrived on time but there is no facility to do this ,only an email address which may take a while to be answered. As it was it didnt matter as the parcel arrived after 3 working days.

extremely comfortable and well fitting.

A scrummily spacious garment, replete with pockets, cuffs and hood. The overall effect is of the grim reapers softer side, leaving his sythe outside and kicking back in teddy bear fashion. But then, we did buy it in black. The product was despatched swiftly and arrived in immaculate condition. We are very pleased,

What a great product

I ordered this for my granddaughter so she can listen to stories,I had ordered one on groupon and payed double for the same thing,recommend to every one,excellent and quick service,thanks

low prices with fast shipping

Searching for prices on a radio controlled helicopter I found it cheapest on Gadget Grotto. I ordered it on a Thursday with standard delivery expecting it to take a couple of days, it arrived the next day which was a nice surprise and really great service.

AVOID THIS COMPANY AT ALL COSTS

Its now ten days since i have ordered my products and it still hasnt arrived after i paid for an express delivery. I have left a message on the customer service number that was displayed through paypal and no one has had the manners to even ring and tell me why i havent received my products. I have also emailed Gadget Grotto asking where my goods are and they havent got the manners to conact me either. I dont even know if i am going to receive what i have ordered. AVOID THIS LOT LIKE THE PLAGUE.

21 January 2013

Reply from Gadget Grotto

Dear James

Please accept our sincere apologies that you didn’t receive your order via the express delivery. Our Customer Services team has advised that the delay was due to a pending review by PayPal and hence Paypal not updating our system to confirm your successful payment. Unfortunately, the messages sent regarding your query were not received. We advise customers to log any queries on the Customer Support form through their account - that way queries can be tracked, http://www.gadgetgrotto.com/contact-us-i103.

A refund has been processed back to your card for the delivery charge.

Kind regards

The Gadget Grotto Team

Poor response

I received my order on Saturday 5th January. Good delivery time but the game was damaged. Since then I have tried repeatedly both online and by phone to effect an exchange but so far have had no response. Very poor after sales service.

Since reading other reviews, I realise I am not on my own with the poor service from this company. I rang Mankind but 'all their lines were busy' I left a message but no-one has replied.

21 January 2013

Reply from Gadget Grotto

Dear Hazel

Please accept our apologies that your game of Tension arrived damaged and that there was delay in responding to your query. As this is a very busy time for us, we are experiencing a high number of queries. Customer services has advised that you have opted to exchange the item and we trust that this matter will be resolved shortly. Apologies again.

Kind regards
The Gadget Grotto Team

Perfect online service!

Wanted by 29 December but only ordered on 27 December. Didn't want to pay exhorbitant next day delivery charges for something costing only £11. This express delivery cost £3.99 and the item was delivered on 28 December - superb service

Great. Will be a repeat customer!

Ordered several items. Great Quality. Price pretty good too. Most impressed with the fast delivery. Just what I needed just before Christmas. Thanks.

Appalling Company

I strongly suggest that no one buy from Gadget Grotto. They make it impossible for you to query, cancel or get a refund on an existing order. Trading Standards were informed after my last wrangle with them.

17 January 2013

Reply from Gadget Grotto

Dear James
We sorry to hear that you were unhappy with your experience shopping with Gadget Grotto. Our records show that your order was received 18th December and was delivered on the 19th December via Express Delivery. Gadget Grotto cannot cancel an order once it has been dispatched from our warehouse. However we are happy to issue a refund on unwanted items once their returned. Our Returns policy can be viewed at http://www.gadgetgrotto.com/returns-policy-i106
Kind regards
The Gadget Grotto Team

great shop very pleased with all of my dealings with them.

my son bought me a helicopter for xmas and was very pleased how he was treated ,i liked it that much i looked at the larger one s so i ordered one online ,the delivery was so quick well packed and the item is really great better then i expected many thanks ,

Good presentation

Very good ,most exellent

je n ai toujours pas mon colis depuis le 14/12/12 ;qui est le transporteur, quel est le numero de colis quand allez vous livrer? VOUS AVEZ DEJA ENCAISSER L ARGENT...................

xwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww

16 January 2013

Reply from Gadget Grotto

Hi

We are very sorry for the delay. This was received by OCS on the 27th December (very late as apparently it was shipped on the 19th Dec). You should have now received your order, but if you have any further issues, please do not hesitate to contact us again. We apologise for any inconvenience caused.

Kind regards,

The Gadget Grotto Team

postage

everything arrived great but could not work out how to get free postage as my order was over £30......

Fantastic!

I ordered my item mid afternoon on 20th Dec and even though the website site said that i had missed the cut off date for the xmas delivery it arrived on 22nd Dec - Amazing! My son was thrilled as he had seen we had missed the cut off date.

Excellent helicopter, easy to fly!

Got the "gyroflyer" on Christmas day. Good price and quick delivery. Great little helicopter. Much better quality than one I got a coupe of years ago. Well worth the money.