Beware the measuring guide; look elsewhere on the website!
A bad and costly experience with Gallery Blinds not taking any reponsibility for their misleading information in the Measuring Guide on their Web site!
I received the blinds and found that having followed the Measuring Guide exactly the blinds were the wrong size. The width of the blind material was narrower than the measurements I gave! The title of the instructions is to Fit Exact, and it instructs me to,not adjust your measurements to allow for fittings, and to measure the width of your blind by measuring from left to right of where you'd like your blind to be. The purpose of a blind is to cover a window, so the first task of any measuring activity is to determine the size of fabric required for that purpose. To me when I am asked to measure the width and length of where I would like my blind to be I am being asked to measure the fabric width and depth.
I was told by Customer Service there is a statement elsewhere on the website that states that I should allow for the fittings, and there is an option to declare measurements as fabric width, but neither of these facts are included in the Measuring Guide. In fact I believe they are contradicted. I would expect a Measuring Guide to include all essential information in the one place, and as they do not I consider them, not fit for purpose.
I was told that Gallery Blinds cannot be responsible for incorrect measurements, but I do not see this as a tenable position if their instructions are not correct. I gave them the correct measurements as per their measuring guide. Their was no indication in the Measuruing Guide that the blind material would be narrower than my measurements.I was also told that Gallery Blinds have a help line if there is doubt about the instructions, but I did not see any doubt in their instructions in the Measuring Guide on their Web site. The instructions in the Measuring Guide seemed quite clear that I should measure the size of the blind I needed to cover my window and not adjust my measurements for fittings.
I therefore believe I should have a claim for a refund or the blinds replaced free of charge. However no refund or replacement blinds are forthcoming. Not even an offer to re-make the blinds at cost.
I also advised Gallery Blinds that the Measuring Guide be revised to make sure that all references to measuring are in one place on the Web site.
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