Very disappointing from a company in administration less than 12 mths ago
I have always great service from this company but not this time!! Brother wanted to purchase Skylanders Giants Wii starter pack but needed to purchase the next morning (Sunday) and GAME were the cheapest. We needed to contact the Norwich store to see if it was in stock. Phoned automated customer service several times before it would recognize what I was looking and then all it did was tell me the item was available online or in store - absolutely useless as a service. Then tried to phone Norwich store on the two numbers we found online; one unobtainable and the other no one answered. So emailed customer service with our inquiry to get an automated reply that said because they valued our custom they would reply within 7 day - clearly they don't value it that much. So following day traveled to Norwich on the off chance it was in stock. In the shop not on the shelf so decided to wait in the queue to find out if they had some in stock; they did but it was 'downstairs' so why wasn't it on the shelves? Went to pay and it was £5 more expensive than online; told shop prices were different. I have purchased numerous things from GAME online and in store and never come across this price difference. As you can imagine adding cost of petrol and parking the price was then higher than competitors. This whole episode was very disappointing from a company in administration less than 12 months ago who should be trying their hardest to give exceptional customer service. I was left very angry. GAME you are competing with likes of AMAZON whose customer is impeccable. SORT IT out!!
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